Customer Service Manager

Elmer Fallos

*** ******* ***. ******, **. *****

***/***-**** ( ab2gu1@r.postjobfree.com

Over 20 years' experience in customer service, procurement and negotiation

of contracts; personnel management with a strong work ethic and attention

to detail. Strong leadership, problem solving and excellent communication

skills.

PROFESSIONAL SKILLS

. Fleet management: maintenance, fuel inventory, recording and replacement

of vehicles and equipment for both Village Parks and Golf Clubs.

. Managed fleet operations of nearly 400 vehicles throughout USA, Canada,

Caribbean and Mexico.

. As part of large fleet maintenance responsible for troubleshooting

customer issues over telephone. If customer was unable to repair, I was

immediately flown nationwide to repair specialty English-built taxi cabs.

. Maintained three automotive warehouses in North America, including

electrical, plumbing, carpentry, HVAC and janitorial work.

. Maintain inventory, negotiate pricing, order parts and supplies both from

Illinois CMS and local vendors.

. Developed and adhered to annual budgeting for operations, including

contractual and capital expenditures.

. Responsible for monthly, quarterly and yearly employee productivity

reporting.

. Developed, designed and set up International parts and shipping

departments, as well as service and body shop departments.

. Field claim adjustment, inspect body damage and write up claim for

vehicles in fleet.

. Set up transportation logistics for the delivery of US vehicles,

including obtaining local vehicle license and title paperwork.

. Managed daily operation of family run auto, truck and small engine repair

facility

. Daily duties include customer communication, scheduling work and follow

up contact.

. Personnel hiring, training and scheduling.

. Vendor relations, negotiated volume purchasing and subsequent price

negotiation.

. Small business accounting, payroll, billing and taxes.

. Sales of lawn maintenance and snow removal equipment

EMPLOYMENT HISTORY

2008 - 2/11/11 Trade Manager Northbrook Park

District Northbrook, IL

2003 - 2008 Fleet/Facilities Manager London Fleet of North

America Coventry, England

1995 - 2003 Owner/ Operator Elmer's Service

Gurnee, IL

PROFESSIONAL EDUCATION and LICENSING

Denver Automotive and Diesel College, Applied Associates Degree

Denver, CO

Automobile and Truck Repair. Automotive Management and Accounting.

University of Colorado Business Denver, CO

. Automotive Service Excellence (ASE) 1984 - Present

. Federal Automotive Air Conditioning Certification - IMACS, Valid 1982 -

Present

. Equipment and Engine Training Council - Certification Eligible

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