Business Development/ Guest Servic Mgr, PC Installation Specialist

Daniel R. Graffam

** *. ******* **** ** . vassalboro, ME 04989 (c) 207-***-****

******.*******@*****.***

OBJECTIVE

Immediate: To grow in my career by taking opportunities; which will

challenge me and have potential for growth.

Work experience

2009-Present Festiva Resorts Portland, ME

Business Development/Marketing Manager

1. Manage and create all marketing campaigns in person and on-line.

2. Generate leads for call center.

3. Acquire corporate contracts.

4. Manage Mall, Event and Show contracts and negotiations.

5. Build sales team to acquire corporate accounts.

6. Create and market website to generate prospective leads.

2007-2009 Tech Team Global Southfield, MI

Training Specialist

7. Install PMS computer systems for Wyndham Worldwide Corporation hotel

chains and for SoftBrands Hospitality.

8. Train all employees, Managers and Owners on new PMS system.

9. Install interfaces for computer system including Call accounting, Keys,

Printers and Pay Movie systems.

10. Perform upgrade on existing PMS system and interfaces to newest

version.

2006-2007 Tempus Resorts Kissimmee, FL

Vacation Concierge

11. Offer guests discounts on theme park tickets by sending them on a tour

of the resort.

12. Assist guests in planning their vacation activities from theme parks to

restaurants.

2006-2007 Quality Suites Maingate East Kissimmee, FL

Night Audit / Front Desk

13. Audit hotel revenue

14. Compile billing for hotel rooms

2005-2006 Breakthrough Advertising Maitland, FL

Independent Distributor

15. Sold direct marketing campaigns to consumers in both residential and

business markets

16. Trained and developed new individuals on how to market and sell the

merchandise

17. Ran campaigns which serviced out of town clientele; included running

impact meetings, controlling inventory and cash, and managing territory

2005-2005 Inger Inc. Davenport, FL (company closed)

General Manager

18. Oversaw operations of a multifaceted company which included

construction, landscaping, and vacation package sales

19. Compiled written estimates for all construction and landscaping jobs

20. Created vacation packages and compensation structure for agents

21. Procured hotel room contracts for vacation packages

22. Designed website for vacation company

2004-2005 Island Club Resort & Spa Davenport, FL

Front Desk Manager / Asst. GM

23. Managed daily front desk operations

24. Worked as manager on duty when GM was unavailable

25. Handled difficult guest situations

26. Trained employees

27. Created training materials

28. Created schedules for front desk, gift shop, bar and restaurant

29. Oversaw bar, gift shop, and restaurant operations

2002-2004 Summer Bay Resort Clermont, FL

Rooms and Reservations Manager / Inventory Controller

30. Oversaw daily operations of owner and marketing reservations for a

timeshare resort.

31. Managed inventory of a 500+ room resort, plus two 100 + room hotels.

41 s. stanley hill rd . vassalboro, ME 04989 (c) 207-***-****

******.*******@*****.***

32. COORDINATED BOOKING OF ROOMS AT MULTIPLE PROPERTIES TO MAXIMIZE TOUR

FLOW WHILE AT THE SAME TIME INCREASING ROOM REVENUE AND OCCUPANCY

PERCENTAGE.

33. Oversaw booking process of multiple leg accommodations including car

rentals, cruises, and multiple location stays.

34. Created reports to track revenue of all entities of rooms business.

35. P&L's

36. Trained employees

37. Created Training materials

38. Answered difficult guest concerns in dealing with RCI and owner usage

questions.

1999-2002 Disney's Fort Wilderness Resort & Campground Lake Buena Vista,

FL

Guest Service Manager / Night Audit / Operations Support / Room Assignment

39. Managed daily front desk operations of a world class resort

40. Worked as manager on duty for two resorts

41. Handled difficult guest situations

42. Trained employees

43. Created training materials

44. Audited resort revenue

Education

1998 - 1999 Beal College Bangor, Maine

Travel and Tourism

1. 57 credits earned

2. 3.79 GPA

cOMPUTER sKILLS

Microsoft Office: Excel, Word, PowerPoint, Outlook, Publisher, Access

Multiple Reservation Systems:

Soft Hotel, SPI, RCI Resort Link 2000, DPMS, SABRE, Pegasus, Profit

Manager, DRS, Timeshareware, Epitome

Windows 3.1/95/98/2000/XP/NT/Vista/7

References

41 s. stanley hill rd . vassalboro, ME 04989 (c) 207-***-****

******.*******@*****.***

REFERENCES AVAILABLE UPON REQUEST

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