U MM E K ULSUM

***** ** ***** ****** **** Miami, FL 33177 305-***-**** ab2ge3@r.postjobfree.com

E NTERPRISING, HARD-WORKING, AND TECHNICALLY-SKILLED INFORMATION MANAGEMENT SPECIALIST

Well versed knowledge in User Administration, Client Administration, Document Review, Background Job

Monitoring, Spool Job Monitoring, Spool Server Configurations, Transport Request Number Importing and

Netweaver UME (Creating User and Assigning roles). Career spans 4+ years with Goolgle-India managing data

assurance within Google Maps Engineering Department. Backed by solid credentials (Bachelor of Technology in

Biotechnology), SAP Business Intelligence, and advanced-level operation of SAP Business Objects.

PROFESSIONAL SKILLS

Workflow Design Documentation Expert;

SAP HANA; Personnel Training;

SAP Business Objects; Policy Development;

InfoCube Design; Application Performance Reviews & Evaluation;

InfoObject Maintenance; Customized data tracking & data quality concepts;

BEx Analyzer, WAD & Query Designer; Information systems management reporting tools;

EDUCATION & TRAINING

ICFAI INSTITUTE OF SCIENCE AND SAP BUSINESS INTELLIGENCE, 2011

TECHNOLOGY HYDERABAD, INDIA

BACHELOR OF TECHNOLOGY –

BIOTECHNOLOGY, 2008 SAP BASIS, 2012

CGPA – 8.43/10 HYDERABAD, INDIA

STANFORD UNIVERSITY SAP HANA, 2013

TECHNOLOGY ENTREPRENEURSHIP ONLINE MIAMI, FL

COURSE, 2012

TECHNOLOGY SUMMARY

SAP HANA

Recently completed a course in software development in SAP HANA with 90%. As a part of this course accomplished

the following:

Development with SAP HANA, HANA Native Applications, modeling catalog objects, modeling using Attribute,

Analytic & Calculation views. Programming with SQL, SQLScript, CEScript. Creating user interfaces with SAPUI5,

Exposing and consuming data models with OData and XSJS. Lifecycle management and SAP HANA UI integration.

Due for certification in the coming weeks.

SAP Business Intelligence

1.5 years of professional experience in the development and implementation of the business applications ; this includes

SAP BW/BI 3.5/7.0/7.3 for both Technical and Functional Consulting.

Excellent exposure on InfoCubes Design; InfoSources; InfoObject maintenance; DSO Objects; Infosets; Multiproviders;

Process Chains; Meta Chains; Update rules; Transfer rules, InfoPackages & DTP using DWB . Good knowledge in

extracting data from SAP-R/3 & ECC using Generic Extraction, Exposure in generating reports in Business Explorer

tools like BEx Analyser, WAD & Query Designer. Knowledge in SAP Business Objects. Modeling - Strong working

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knowledge of modeling InfoCubes, InfoObjects, DSOs, InfoSources, Update Rules, Transfer Rules and

Transformations, MultiProviders, Data Mart and Open Hub Service

SAP Basis

Well versed knowledge in User Administration; Client Administration; Background Job Monitoring; Spool Job

Monitoring; Spool Server Configurations; Transport Request Number Importing and Netweaver UME (Creating User

and Assigning roles). Basic Knowledge on TMS, SSO, Database Monitoring and CUA.

SQL, MS Office Suite

PROFESSIONAL EXPERIENCE

BI Consultant, February 2011 to February 2013

CLIENT: LCC InfoTech (Hyderabad, India)

February 2011 – March 2012

CLIENT MANAGER: ANWAR K (ab2ge3@r.postjobfree.com)

CLIENT: Fujitsu America Inc. (offshore BW resource)

John Morrell Food Groups, Lisle, IL.

March 2012 – January 2013

CLIENT MANAGER: JUNAID ALAM (ab2ge3@r.postjobfree.com)

Transforming business decisions into functional requirements and thereby converting those into technical specifications

to formulate an appropriate multi-dimensional design. Involved in the design and design reviews of different reports

requirements for ORI (Operations reporting initiative)

Key Results:

Worked from Functional/Business requirements to Design and Develop Multi Dimensional Data Model using

BW concepts of Extended Star schema and Datasources (Installation of standard data

Expertise in ETL activities like Data Extraction, Data Modeling, Loading (Full/ Delta upload), and scheduling,

monitoring and process chains for automated data loads from different source systems.

Expertise in BW components like Extractors, Basic, Transactional and Virtual Info Cubes, DSO (stan dard, direct

and write optimized), Multi Providers, Info Objects, Info Sources, Info Providers, Info Sets, Transformations,

DTP, Start routines, End routines, Update rules, Transfer rules, Info Packages, Security, Authorizations, Roles

and User Accounts Universe Designer and the Analytics using, Xcelsius, Webi and Crystal

Designed and developed BW Reports primarily using BEx. Integrated SAP BW queries developed using BEx

with WAD and converted Bex Reports into Web Reports. Created Queries, Reports and Wo rkbooks

extensively using BEx Analyzer (Business Explorer analyzer).

Created flexible reports using Restricted Key Figures, Calculated Key Figures, Exceptions, Variables and

Conditions.

Generated reports on the Multi Providers, Info Providers and Info Cubes using restricted key Figures, Calculated

Key Figures, Structures, Characteristic Variables, Text variables, Formula Variables, Cell Editors, Exceptions and

conditions.

Extensive experience in creating reports with Charts (bar chart, Pie chart...etc), cro ss tabs and sub reports

Proactive team player with excellent interactive and interpersonal skills to communicate with team members,

developers, clients and end users at all levels.

GOOGLE INDIA PVT LTD [ via contract ] – Hyderabad, India

GOOGLE MAPS/GOOGLE MAPS ENGINEERING

Operations Lead, November 2008 to January 2012

As the Operations lead, my primary responsibility involved improving the “places data” for business listings on Google

maps. As the first operations lead, I was trained on the nuances of the project, including effective project management,

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team building, and leadership; and later helped to establish a fully functional team to support global operations. As a result

of my interaction on my position responsibilities evolved into managing the global operations team and taking up more

specific roles such as point of contact for policy decision and tools.

Key Results:

As one of the first leads of a pilot batch of 20, was involved in establishing and stabilizing operations in Hyderabad.

Served as the tool point of contact for Hyderabad during this quarter. In my role as a tool point of contact I was

responsible for testing and rollout of new tool releases, raising bugs and relevant feature requests/ tool

enhancements.

Trained and ramped the next 50 reviewers before identifying and training my substitute.

Successfully developed, tested and implemented workflows designed to alleviate the impact of time zone differences

and a loss of calling hours from India. Implementation of this workflow improved the productivity of the team by

15%.

Also handled the responsibility of a Policy point of contact for Hyderabad, collaborating with product

management/operations/ other geo teams to help align policies to achieve the end goals of the project.

Helped train and roll out per attribute verification workflow for the team globally.

Compiled the gaming cheat sheet to identify loopholes in the system which can be exploited to increase productivity.

Due to overlapping time zones, worked closely with the Beijing office t o bring them up-to-speed on global policy

discussions/workflow changes and tool improvements.

Created and managed the Hyderabad ideas page to share policy/workflow/tool suggestions/improvements with

product and engineering teams, the ideas from this sheet are prioritized and used by the engineering team.

Tested and created the training deck for the workflow which aims at reviewing algorithmically identified suspicious

listings in GT Local. Trained 200 Ops on the same in Hyderabad.

GOOGLE INDIA PVT LTD [ via c ontract ] – Hyderabad, India

GOOGLE MAPS/GOOGLE MAPS ENGINEERING

Training Team, July 2010 to September 2010

As a result of my interaction and participation on the Google India “Operations Team”, I received an invitation to assist

in the development of global operation teams. As member of the Dublin “landing team” my responsibilities included

training pilot recruits, making them experts in their respective markets (countries/regions they support). As a result of

overlapping time zones had the opportunity to improve and introduce processes for all teams globally.

Key Results:

a shadow session with the Geo Operations Director was invited to Dublin as a part of the landing team to

establish operations in Europe, the Middle East and Africa (EMEA) markets.

Co-trained and helped the ramp of 26 recruits across 3 EMEA markets; France, Germany and the United Kingdom.

Collaborated with the Program Manager in Dublin in creating and organizing the global policy portal.

Trained 6 reviewers (2 per market) to start an in-house Quality Control (QC) team in Dublin.

Created the work queue prioritization for the entire team (600 people across offices).

During this quarter also trained 4 reviewers in the Hyderabad office on the QC process to set up in -house Quality

Control team in Hyderabad. This team now supports QC processes for Hyderabad, Dublin and Mountain View.

MAP MAKER [ Private Industry ] – Hyderabad, India

GOOGLE MAPS/GOOGLE MAPS ENGINEERING

Documentation Expert, November 2008 to March 2010

As Documentation Expert, my primary responsibility involved organization of application help forums, development

and/or review of in-house documentation, and review of user generated content on ‘Map Maker,’ a product of Google

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maps. I also provided technical assistance and guidance to support “product launches” in various countries around the

world. While this responsibility began as 20% of my workload, I became the documentation expert for the team.

Key Results:

Started working for the Map Maker moderation team as a reviewer and later became a trainer and documentation

expert for the team.

Designed and created a site which is a one-stop shop to all the documentation related to this team.

Helped support the user help forum by answering user queries and abuse reports on trax.

Provided extensive training and reviewing support for launch of Mexico.

Provided extensive launch support during the Eastern Europe launch.

Worked closely with the Map Maker Bangalore Quality Assurance (QA) team to track the error trends and later

establishing a full fledged QA team in Hyderabad.

Worked with the engineering team in Bangalore to raise user concerns/bugs and feature requests.

Received training on other cross functional teams to understand the nuances of US map data as a precursor to taking

up documentation and support for the US Map Maker launch.

Designed and created the policy portal to support the US Map Maker launch.

Trained 130 new hires on Map Maker review to support the US launch.

Also worked on profile reviews to blacklist and block spammers on maps.

AWARDS & ACHIEVEMENTS

In addition to the referenced experience above, I have received awards and achievements in past and current endeavors. A

few of them are identified below. I am happy to provide additional specifics should you require them.

Received a spot bonus from the Geo Operations director for contributions in setting up Dublin operations.

Received Gold Award for significant contributions to process management in Q1 2011

Awarded the best performer for the month of January 2010.

Awarded the best performer for the month of April 2010.

Won the Blitzkrieg competition for top moderation contribution during the EEU and Mexico launch averaging at

700 moderations a day.

Represented the Map Maker team at the Global user conference in Bangalore in 2009.

Performed independent research on in-silico design based research towards creating biomodels for progesterone

signalling representing cellular physiology of breast cells, and implementation of simulation generated results of blood

coagulation pathway aiding in identification of drug targets.

Best prefect’s award in school.

Scholarship holder for academic excellence in college.

Represented IIS Doha-Qatar at the Jawaharlal Nehru Science Expo for Indian schools in the Gulf for the project

Hydrogen Economy.

Qualified among top 20% candidates in the Gulf Physics Olympiad.

Played for the college Volleyball team.

Played for the school throw ball team at the Expatriate schools games 2000 held in Doha-Qatar.

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REFERENCES

Below are references of managers that I have worked with/reported to during my tenure at Google in Hyderabad.

Google Dublin:

Google Hyderabad: David Martin (ab2ge3@r.postjobfree.com);

Anand Nair (ab2ge3@r.postjobfree.com); Mary Kenny (ab2ge3@r.postjobfree.com

Rohit Kumar (ab2ge3@r.postjobfree.com)

Google Mountain View:

Caroline Kim (ab2ge3@r.postjobfree.com);

Nicholas Volmar (ab2ge3@r.postjobfree.com)

305-***-**** ab2ge3@r.postjobfree.com

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To Whom So Ever It May Concern

Kulsum has been part of my team for the past 2 years and I had the opportunity to observe her very closely

across this time. Kulsum is someone who has grown from within the team and began to manage people

very early in her career. She lead from the front and ear ned the respect of her peers and reports by never

losing focus of the core parts of the job and also by being readily available for her team. In addition to this,

Kulsum used to represent the India team in our global team meetings and these are typically m eetings

which have people from across offices and those exposed to different cultures. She always did a good job of

representing the team and is very confident of her work. Finally, she was the only person from a 200 strong

team to be sent our Dublin office to help set up and ramp the team and expectedly, did great there too!

I whole heartily recommend Kulsum for any role she takes up and am confident she will do well there too.

Thanks and Regards,

Anand Nair

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