Technical Support Specialist

Location:

Posted:

July 24, 2013

JULIA REDFORD

ab2g6h@r.postjobfree.com

Objective Desire employment in a professional environment that encourages

dedication and fruitful hard work, to utilize my

organizational/administrative abilities.

Experience Work Experience

3/2010-6/2012 Children and Families, Miami, Fl.

Clerk Specialist 1

Performed word processing duties and data input utilizing

the database system, Microsoft Word and other computer

programs; operate copiers, scanning, calculators, fax

machines, etc. Made photo static copies as directed and

assists in preparing and sending out regular and certified

mail. Recorded and revised final copy of materials; revise

and updated materials; ordered supplies as needed .Handled

telephone calls from customers, businesses and other

government agencies.

6/2001-03/2010 Children and Families, Miami, FL.

Economic Self -Sufficiency Specialist 1

Communicated directly with customers by phone,

electronically or face to face. Provided customers with

technical support using maintenance procedures created with

company products. Utilized the FLORIDA system to take

change on active cases for the purpose of

collecting/updating data on applications/recipients and

their household members. Assisted clients in obtaining

documentation when necessary. Determined eligibility and

authorized timely and accurately benefits .Answered

informational calls regarding ESS policy, procedures and

information on pending cases. Identified cases of possible

fraud overpayment and timely manner. Served as primary

point of access for the ESS client to provide information

and status of their case. Made referrals to community

partners as appropriate. Took corrective action on quality

control reports and monitoring reports.

Education

2013 Miami Dade Community College A.A., Economics

2001 University of Petroleum B.S.,Engineering