Customer Service Human Resources

Pamela L. Davis

**** ******** ******

Indianapolis, IN 46226

317-***-**** home /317-***-**** cell

ab2cl3@r.postjobfree.com

Profile: An individual that believes in getting the job done with a

positive focus, customer driven, detail oriented, and

honest.

Skills: Microsoft Office Customer service

Multi-tasking

Team player Medicaid billing

Medicare billing

Cash management Payroll operations

Trainer/Instructor

Meet guidelines

Experience: Last Employer City & State

Years worked

Anointed Transportation Services Indianapolis, IN

03/2010-Present

Job Title: Business Office Manager Indianapolis, IN

. Medicaid & Medicare billing

. Schedule pickup of patients

. Apply and maintain Medicaid and medicare regulations

coverage and reimbursement

. Verify and document patients for benefit coverage,

reimbursement guidelines, and terms of payment.

. Gather and document billing information to claim

forms, pre cert forms, authorization forms and

insurance numbers.

. Informs patients of their financial responsibility.

. Make follow up calls to patients

Indiana University Indianapolis, IN

06/2012-Present

University Information Technology Services

Job Title: Student Financial Aid Representative

. Answer student questions and anticipate financial

concerns in a manner that is customer

focused. Where necessary, counsel students to

ensure financial obligations are honored.

. Serve as a liaison between the Admissions Advisor

and the student by communicating

information regarding student packaging.

. Follow-up with financial institutions to determine

student loan application status

. Monitor student financial aid files to ensure

completeness and compliance with Federal and

State regulations.

. Follow State and Federal guidelines to ensure

students receive funding.

. Customer Service call center

K-Mart Indianapolis, IN

01/2009-05/2012

Job Title: State of Indiana Licensed Pharmacy Technician

Expiration Date: June 30, 2014

. Pharmacy billing of all customers, Medicaid billing,

Medicare billing, and assists in Over-the-Counter and

prescription transactions, including information

gathering, IV background, and prescription filling.

. Operated the pharmacy computer system (PDX),

including entering and extracting information

maximize efficiency and to maintain accurate records

and reports.

. Assisted the pharmacist with ordering, receiving, and

stocking of merchandise to maintain adequate

investment levels.

. Assisted the pharmacists in promotional efforts to

increase the visibility and profitability of the

pharmacy department.

. Operated the pharmacy cash register according to

policies and procedures to maintain accurate records

of customer transactions.

. Performed the duties of a minimum of one additional

job as directed, in order to maintain staffing

flexibility and efficiency.

Job Title: Supervisor Service Desk

10/2009-05/2012

. Supervised technical support staff's daily activities

which would include providing quality technical

software/hardware phone and desktop support with a

high degree of customer service, technical expertise

and timeliness.

. Assigned day-to-day work assignments.

. Documented, track, and monitor problems to ensure

resolution in a timely manner with the least impact

on city operations.

. Monitored helpdesk operations and escalate to ensure

problems are handled as expeditiously as possible.

. Oversaw desktop support problems and resolutions to

determine trouble trends or problem support areas and

to ensure support procedures are being followed.

. Provided management reports on help-desk operations

and issues regarding the support of Information

Resources.

. Trained Help Desk Professionals on operational

procedures and troubleshooting techniques.

. Assisted IT Director in development of standard

operating procedures.

U.S. Census Indianapolis, IN

4/2010-08/2010

Job Title: Crew Leader, Trainer, Crew Leader Assistant

. Located space for training, and notified new

employees of training locations, dates, and times.

. Conducted training sessions for 25 trainees,

. Implemented training by using practice interviews,

and on-the-job-guidance.

. Provided instruction on enumeration procedures and

familiarized trainees with reports and forms used to

collect data.

. Performed preparatory duties such as checking

boundaries and becoming familiar with the areas where

employees would work.

. Assigned duty areas to employees, observed employees

in the field, and provide on-the-spot assistance and

supervision.

. Reviewed and certified daily payroll and progress

reports

. Advised supervisor of progress and performance, and

made recommendations for dismissal of those who could

not or would not perform required duties.

Unemployed Indianapolis, IN 05/2006-

04/2010

Job Title: Pregnant with twin girls, high risk pregnancy.

ESM Management & Consulting Indianapolis, IN

03/2003-05/2006

with United States Customs & Border Protection

Job Title: Importer of Records Specialist

. Kept track of received data and source documents.

. Prepared and sorts source documents, and identifies

and interprets data to be entered.

. Contacted preparers of source documents to resolve

questions, inconsistencies, or missing data.

. Data entry on the CBP System of private information

using laws and regulations

. Confirmed accuracy of data such as course numbers,

days, dates, times, locations, and instructors.

. Compared data entered with source documents, or

reenters data in verification format on screen to

detect errors.

. Provided customers with U.S. Customs laws and

regulations

Education: College/University City & State

Degree

IVY Tech Community College Indianapolis, IN

A.S. Health Information

Technology

*Anticipated Graduation Date Spring 2015*

Indiana Institute of Technology Indianapolis, IN

B.S. Business Administration

Human Resources

Pamela L. Davis

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