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Sales Customer Service

Location:
Kalamazoo, MI, 49048
Posted:
July 23, 2013

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Resume:

JENNIFER NEDERHOED

**** *. **** ****** *********, MI 49048 Phone: 269-***-**** ab2bpg@r.postjobfree.com

PROFILE

Sales Professional with 13 years of lighting sales experience and 8 years of medical and laboratory sales and sales management

experience. Proven ability to develop new business and increase sales with established accounts and mature territories. Self-confident and poise in interactions across all business hierarchies. Excellent time-management skills, computer-literate. Highly developed skills in oral and written communications, multitasking, attention to detail, problem solving, and perseverance to completion. Core Competencies include:

• Staff Training & Development

•Strategic Business Planning

•Team Building & Leadership

•Budget Management

•Master’s Degree in Organizational Management

•Business Development/Planning

•Sales & Product Training

PROFESSIONAL EXPERIENCE

SPRING ARBOR UNIVERSITY, 2012 – PRESENT

ADJUNCT INSTRUCTOR

• Adjunct Instructor in Graduate and Professional Studies Program. Classes include, Adult Development and Life Planning, Introduction to Business Principles, Business Mathematics, Basic Accounting Principles, Economic Principles, Human Resource Management and Supervision

BETZLER LIFE STORY FUNERAL HOME, 2010 – 2013

MARKETING AND OUTREACH COORDINATOR, CELEBRANT

• Responsible for public relations and marketing the funeral home’s services

• Provide education to community organizations, area chambers of commerce, hospice care facilities, nursing homes, insurance

agencies, social workers, nurses and pastors.

PROGRESSIVE LIGHTING, 1997 – 2010

OWNER AND OPERATOR

• Started and run this independent lighting supply company.

• Developed new business and increased existing sales in current accounts

• Provide sales, delivery, accounting and customer service of lighting products to Kalamazoo area business.

VALLEY FAMILY CHURCH OF KALAMAZOO, KALAMAZOO, MI 1999 – 2010

EXECUTIVE MANAGER, ASSOCIATE PASTOR – MEMBER CARE

Consistently promoted to positions with increasing responsibility. Recognized by Upper Management as a leader, motivator, and skilled

communicator with a positive, contagious attitude.

• Directed Member Care division for this church of 3500+ attendees.

• Led project management of multiple ministry areas with high attention to detail.

• Managed budget and expense control for 5 ministry areas under Member Care umbrella.

• Instructor in the EPIC School of Ministry.

• Provided pastoral care, spiritual guidance, mentorship, and spiritual growth opportunities for the church body.

• Created and oversaw the Family Care Center to provide spiritual guidance and life skill training

• Oversaw the Benevolence, Prayer, and Missions/Outreach ministries.

• Directed the Small Group ministry and provided leadership development, teaching, training and motivation for the 50+ action-oriented volunteers who led these groups

• Administered Life Events ministry which coordinated baptisms, weddings, and funerals.

Other positions held at Valley Family Church: Pastoral Care Pastor, Media Ministry Coordinator and Children’s Ministry Director

INSTRUCTOR

MOUNT HOPE BIBLE TRAINING INSTITUTE, 2007-2008

• Instructor for a variety of Bible and ministry training classes

RICHARD-ALLEN MEDICAL INDUSTRIES, RICHLAND, MI 1989 – 1997

REGIONAL SALES SUPERVISOR, LABORATORY DIVISION

Consistently promoted to positions with increasing responsibility. Recognized by Upper Management as a leader, motivator, and skilled communicator with a positive, contagious attitude.

• Managed and performed full range of oversight and supervision for 10 laboratory sales representatives.

• Responsible for $2M sales and operating budget.

• Assisted in planning of the company’s national sales meeting.

• Taught and trained sales representatives in products and sales techniques.

Other positions held at Richard-Allen Medical Industries: Direct Market Specialist, Direct Marketing Representative

• Sold surgical and laboratory supplies to key decision makers in the operating room and pathology laboratory

• Received the President’s Award for highest dollar amount increase two consecutive years

• Received the Founder’s Award for highest percentage increase two consecutive years

EDUCATION

MASTERS DEGREE - ORGANIZATIONAL MANAGEMENT

SPRING ARBOR UNIVERSITY, Kalamazoo, MI

BBA, MAJOR IN MANAGEMENT, DOUBLE MINOR IN MARKETING AND COMMUNICATION

DAVENPORT COLLEGE, Kalamazoo, MI

COMPUTER SKILLS

Microsoft Office Suite (Excel, Word, PowerPoint, Publisher, Outlook)

VOLUNTEER ACTIVITIES

PASTORAL CARE SERVICES DIRECTOR

THE ROCK CHURCH, 2012 – PRESENT

• Member of church oversight team

• Oversee Pastoral Care area including People Care, Small Groups, Assimilation and Visitor Care

• Coordinate 50 volunteers in multiple ministry settings



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