Human Resources Resource

Teresa Goolsby

**** *** **** ***** 901-***-**** Cell

Hernando, MS 38632 **************@*****.***

SUMMARY

Results focused Human Resource Professional with 14 years of experience in:

• • •

Employee Relations Benefits Administration Compensation

• • •

Performance Management Employee Testing HRIS

• • •

Staffing Benefits LOA Administration

• • •

Safety/Risk Succession Planning Talent Acquisition

EXPERIENCE

Terminix/ServiceMaster 2008 to present

Human Resource Administrator/Generalist/Recruiting

Support the Vice President of Terminix Human Resources and 18 HR Managers. Conduct new hire

orientation for 45 new hires monthly and ensure new hire paperwork is consistent with company and

legal requirements. Assist with Positive Associate Relations activities including Voice of the Associates,

counseling associates and HR Investigations. Counsel managers with corrective action and

terminations, LOA administration and FMLA tracking to ensure compliance and consistent practices

throughout the business. Oversee and execute human resource activities, policies, procedures, and

programs for 87 associates in National Accounts. Maintain personnel files and HRM metrics. Prepare

and maintain reports for the Terminix Executive Management Team.

Accomplishments/Initiatives:

• Coordinated and facilitated in-house job fairs

• Conducted new hire workshops at the Memphis Contact Center

• Developed monthly newsletter

• Selected as a subject matter expert to test the new HRT system

• Mentor 5 interns from Memphis Catholic School

American Residential Services 2006 to 2008

Human Resource Generalist

(Teresa Goolsby Resume, Page 1 of 2)

Administered Pre-Employment Testing and LOA Administration. Developed Crystal Reports for

internal reporting and third party feeds related to HR, benefits, and payroll. Developed and facilitated

training webinars, workshops and documentation of company policies, new procedures, and vendor

programs. Worked closely with the Safety/Risk Department in DOT compliance, worker’s

compensation and drug testing.

Accomplishments/Initiatives:

• Assisted in implementation of new payroll system, health and welfare system, Cobra

administration system, direct billing system for LOA participant benefits premiums, pre-

employment testing system, and random drug test system.

ServiceMaster 1998-2006 (prior to spin-off to American Residential Services)

Human Resource Administrator/Supervisor

Supervised the maintenance of corporate personnel files

(15,000+). Managed 4 direct reports. Prepared and maintained

reports related to HR issues and submitted to executive

management and service centers. Oversaw the employment

verification process. Maintained pre-employment test results for

350+ service centers. Coordinated random drug testing and

DOT safety testing. Administered company’s LOA program,

both Short-Term and Long-Term Disability. Worked closely

with IT department in systems development of HR and payroll

systems.

EDUCATION Currently attending Northwest Community College pursuing a Bachelors degree

in Business Administration

Christian Brothers University- Human Resources Business Leadership, 2012

Professional in Human Resources (PHR), 2011

HR Generalist, Certificate SHRM, 2006

Certificate Keller Safety, 2006

Licensed, Life and Health Agent, 1997

SKILLS Microsoft Office Suite, Adobe, Publisher Visio, Power Point,

Crystal Reporting & SQLs

STRENGTHS Detail oriented with strong follow up and organizational skills. Successfully handle

multiple projects with minimum supervision. High energy and strive in a fast paced

environment. Recognized as the “go to” person and enjoy supporting and training

associates.

(Teresa Goolsby Resume, Page 2 of 2)

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