John Vandewater

**** ***** ** *** *******, co ***01

Home 303-***-**** ab2amb@r.postjobfree.com

Qualification Highlights

Passion and knowledge to offer support and training to clients .

Operating a home business for nine years running Apache based shell servers for web hosting.

As well as web design with knowledge of HTML SQL languages

Geek Squad i took us from worst of 1100 locations to 19th getting a letter from the territory Mgr.

Passed the current Comptia A+ certification back in August ‘12

A business client who came in for a simple virus removal was so pleased with the services i

offered and how quickly i was able to help him, came back signed his whole office 100+

computers bringing in over Thirty Thousand in service revenue to the Geek Squad department.

Gaining several awards and letters of appreciation from upper management

Experience

Apple Contract CCI Boulder, Colorado

Mac OSX/IOS Help desk Certiefed Tier 2 Adviser, April 2013 to Present

Apple Certified OS/X I/OS Adviser offering help desk support for clients around the world c

on Apple hardware and Software support over the phone as well as

remote assistance to resolve customer issues

often using patience to teach and help customers get the best from their apple products

Geek Squad Best Buy, Boulder, Colorado

Senior Counter Intelligence Agent, 2011 – March 2013

Repair and trouble shooting of computers as well as handling rma returns .Repair of tv's audio

receiver's smart phones tablets printers digital cameras and network setup and connectivity

issues with these devices.

Support and Customer service experience with problem solving on customers devices has made

hundreds of loyal clients and thousands in revenue for the geek squad brand

I have repaired tens of thousands of hardware related issues on all types of electronics from vcrs

to ipads . learning at an early age of around 8 to build repair desktops and tvs as well program in

basic

Walmart, Lafayette, Colorado

Support manager, 2007 - 2011

Support level management of up to 300 employees, scheduling, training, problem solving,

customer service and logistics of a large retail store

several letters from customers for my customer service sent to the corporate offices as well as

helping organize local fundraisers and store events

customer service, patience, multi tasking, and dedication to the company

Officemax boulder, Colorado

sales supervisor / support technician 2004-2007

Repair support and sell Windows and MAC computers

and printers. offering training and support to customers

IBM Boulder CCI Staffing

AS/400 systems administrator 2002-2004

Customer service technical support

and administration of IBM servers

for major retail corporations Walmart, Target, Kroger

Kmart Boulder, Colorado

Assistant. Mgr. 2000-2002

management of 200+ employees handling inventory control, merchandising

scheduling and productivity oversee the overall daily operations of a large retail store.

Superstore video Atlantic Beach, Florida

Assistant. Mgr 1998-2000

oversee the daily operations of a 24 hour video store as well as a vcr television stereo pc repair

business located at the back of the store . learning how to repair electronics as well as manage

*Self Employed (Mile High Hosting), Boulder, Colorado

Owner, 2001 - 2010

Owner operator of a web hosting web design company running on UNIX shell servers as well

as backbone network connections for small business offices through out northern Colorado.

help setup and teach small business how to design and host websites from home or office as well as

setting up backbone network connected servers to maintain the stability of data helping clients

trouble shoot security issues malware virus removal, data back up and secure data handling data

recovery trouble shooting and support with up to 2000 clients from around the world.

Knowledge in Linux administration bash shell as well as knowledge of html SQL Apache database as

well as knowledge in as/400, Windows server Active Directory, mac keychain and I/OS

offering professional website hosting online data backup support

as well as trouble shooting mac, windows, Linux OS

while i ran this company i employed 2 other individuals helping gain sales leads and offering

customer support

Education

A.A., business administration, 1993

university of north Florida, Jacksonville, Florida

GPA: 4.0, Major GPA: 3.8

business administration, minor world history, Chinese language

Skills

Provide IT support, training on windows, Linux, Mac and OS 400 systems,with several years of self

employed server hosting tech support, handling as many as 2000 clients at a time with training and support

with telnet, ftp, Apache shell scripting as well as diagnosis of a large list of electronics and mobile devices

In home networking as well as teaching clients about samba sharing and home theater setup .

Educating the client with training and knowledge to feel at home with the devices installed

A passion to work in a fast paced ever growing field to challenge myself to learn and teach others

offering care patience and support

Comptia A+ essentials certification august 2012

volunteer work with voices for children boulder

having been to some 35 countries and volunteer, taught children in peru boliva with the global volunteer

network

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