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Quality Engineer / Account Manager

Location:
Spartanburg, SC
Posted:
July 31, 2013

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Resume:

Robert Corey Cowart

*** **** **** *********** **, 29697

864-***-**** ab283t@r.postjobfree.com

****-******* ****** *********** ********, SC

Account Manager / Quality Engineer

Conducted sales calls at potential new customers to gain new business

Evaluated customer needs to ensure they can be met by Mergon, as well as ascertaining

that the project can be profitable

Explained how Mergon can meet their needs and fulfill requirements

Provided potential new customers with quotes for programs

Worked diligently with Customers from APQP meetings to production launch, ensuring

all Commercial and Quality concerns were addressed, implemented and completed.

Performed dimensional, functional testing and compiled data for PPAP’s as well as

submitting PPAP’s to Customers.

Instituted the internal audit assessment system and performed audits in compliance with

TS certification.

Maintained, monitored and improved current gage system program, as well as providing

cost savings by performing some calibrations in house.

Conducted Project Management duties thru APQP and open item meetings. Ensured

projects were on time and within budget using Gantt Charts in MS Project.

Improved part quality and current process flow by conducting daily MRBs on the shop

floor.

Investigated root cause and provided corrective actions to customers using 5 why & 8 D

tools.

Used root cause analysis to reduce CS1 Inspections, creating cost savings for the

company.

2009-2010 Clarion Technologies Anderson, SC

Quality Engineer

Worked directly with Automotive & Appliance customers to ensure product quality.

Completed measurements and submitted PPAP’s via customers’ website.

Supervised Quality Auditors across 3 shifts.

Collected and compiled data for PPM reports, Quality Alerts and Quality Inspection

Sheets.

Performed and tracked all gage calibrations, organized product samples and sorting.

Responsible for writing and implementing Operator Work Instructions.

2008-2009 Easley Custom Plastics Easley, SC

Quality Engineer

Worked directly with Tier1 Automotive customer to ensure complete product quality.

Completed and submitted PPAP, ISIR to customer for approval.

Implemented quality work instructions, PFMEA, Control Plans to be used during

production.

Used 8-D, 5 Why, 4M methodologies to address corrective actions.

Direct liaison between ECP and customer to achieve 20 new product lines.

2007-2008 First Class Machining Easley, SC

Quality Manager / Purchasing Agent

Responsible for writing the quality manual and procedures for entire shop.

Validate and approve all customers’ blueprints and specifications.

Measure all parts using a Brown & Sharpe CMM, calipers, micrometers, indicators,

fixtures, go / no-go gages, etc. to ensure parts meet all dimensional, functional and visual

requirements.

Calibrate all gages, measuring devices, tools and masters as well as maintaining

documentation for the gage recall system.

Working with registrars to implement ISO 9000 Compliance and ensuring ISO 9000

certification.

Sole representative between customers and shop for quality issues or matters.

Directly responsible for the safety, quality, and production training of all employees.

In charge of ordering all supplies, tools, and materials needed for shop operation.

2006- 2007 ARC Drilling Inc. Greenville, SC

Quality & Plant Manager

Responsible for production goals and deadlines, quality system, gage calibration system,

safety and personnel training systems and ensuring all aspects of these systems are in

place and being utilized.

Measure and inspect parts using a Brown & Sharpe CMM, precision hand measuring

tools, fixtures and go / no-go gages per blueprints to ensure parts meet all dimensional,

functional and visual requirements.

Calibrate gages measuring devices, and masters as well as maintaining documentation for

the gage recall system.

Supervised and scheduled work priorities for a 5 person team in order to meet customer

needs and requirements of parts produced on EDM machines.

Communicated with customers to ensure quality parts are delivered in a timely manner,

to maintain 100% satisfaction.

Ensured all tools, equipment, supplies and materials needed are readily available to

prevent any down time.

Reported to the President and VP via phone & e-mail as the headquarters were in

Cleveland, Ohio.

2003-2006 Hoyt Wire Cloth Williamston, SC

Regional Sales Manager

Performed business to business sales and service functions of wire cloth and wear

products used in the aggregate industry including equipment installation and

maintenance.

Increased sales tremendously for the company in the territory by utilizing planning,

detailed reports, and working directly with the decision makers to meet their needs.

Traveled extensively and independently without daily supervision to have maximum

customer satisfaction in SC, NC, GA, and TN.

Used cold calls to establish new customers and develop business to business relationships

as well as re-acquiring customers from the past.

Made recommendations and suggestions to customers after evaluating their

equipment to increase efficiency and provide cost savings and value.

2000-2003 GE Instrumentation Greenville, SC

Senior Calibration Technician

Performed electronic, pressure, temperature and general calibrations of equipment and

used Engage to track, regulate and schedule all calibrations.

Created computer generated data sheets and procedures to comply with customer

requirements based on blueprints and schematics.

Served as customer liaison and worked independently without direct supervision.

1993-2000 AFCO Anderson, SC

Quality Assurance Technician

Worked in every function of the quality assurance department (NDI & destructive testing,

in-process, in-coming, final inspection, reliability and durability testing).

Performed quality assurance test on automotive fuel pumps, maintenance tasks on

equipment, and troubleshooting functions independently in the durability laboratory.

Worked directly with automotive industry OEM customers to determine requirements and

specifications for testing.

Performed new product validation test, compiled and reported results to customers as a

Tier 1 automotive supplier.

Implemented many quality documents, instructions, and procedures for testing in

the automotive industry.

Worked daily with PPAP, QS9000, SPC, Six Sigma, blueprints and schematics, also

as a QS9000 Internal Auditor.

1988-1992 U.S. Navy Norfolk, Va.

Aviation Machinist Mate 3rd Class

Worked directly on engines, transmissions, flight controls, rotor and hydraulic

systems of Navy CH-46 helicopters.

Served in many supervisor and trainer positions.

Highly motivated, received the highest re-enlistment evaluation of Re-R1.

Enlisted Aviation Warfare Specialist, Persian Gulf Veteran (Desert Shield &

Desert Storm



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