Customer Service Manager

Stacy Durkin

**** ***** *****, ********, ** *****

Mobile Phone: 215-***-**** or 610-***-****

E-mail: ab27qq@r.postjobfree.com

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OBJECTIVE

To obtain an Administration position that will utilize my strong

organization, communication, and customer service skills. To work for a

company that will value a team player as well as a dedicated individual

that is driven to get the job done quickly and efficiently.

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WORK EXPERIENCE

Placer

May 2013 - July 2013

Kraft Foods Avon, NY

Manufacturing

Assisted with assembly of Lunchables for distribution to stores for

purchase.

Scheduling Coordinator

May 2011 - April 2013

ACTS Home Health Ambler, PA

Healthcare Administration

Assist with customer service by:

- Answering phone calls from residents or their family members, nurses

and aids within the communities.

- Completing requests forms when a resident or family member or nurse

calls to give information regarding the resident's needs for home care.

- Enter information from request form.

- Assign aids to all requests that are in the system on a weekly basis.

Attempt to stay consistent with aids that are assigned to residents to

avoid any confusion to the resident.

- Review schedules with Nursing Supervisors to insure accuracy.

- Print schedules for review prior to being released to aids on a

weekly basis. Schedules are then emailed or faxed to the aids or picked

up by the aids in the office.

- Determine if all aids receive their schedules. If not, make follow

up phone calls to the aids that didn't receive their schedule.

Administrator

August 2010 - May 2011

McCallion Staffing Lansdale, PA

Temporary Agency

Worked short term assignments as requested.

Office Manager

September 2008 - August 2010

Constable Systems LLC Lansdale, PA

Computer Software

Assist with customer relations, procedures, correspondence, presentations,

training materials, system problem by:

- Processing new software subscription orders.

- Provide pertinent information to customers regarding their

subscription accounts.

- Send notices of subscription expirations as needed.

- Assisted customers with system problems utilizing RescueMe program.

- Perform research to obtain state statutes, court numbers, court

addresses, court phone numbers, and judge names for each court for

application data information.

- Recorded and created information video for company websight utilizing

Camastia Studios and Snag-It programs.

- Assisted with training videos recording and creation.

Claims Manager/Fleet Manager/Risk Management Assistant

March 2007 - September 2008

The DePaul Group Blue Bell, PA

Construction - Industrial Facilities and Infrastructure

Managed all Workers' Compensation claims.

- Created forms that needed to be completed by supervisors and the

injured employee that contained all pertinent information needed to file

a claim.

- Filed the claim to the proper insurance company either by phone or

electronically as necessary.

- Advised supervisor and injured employee where to go for treatment.

- Contacted doctor offices to obtain diagnosis, treatment plan,

estimated return to work date, restrictions, next appointment date, and

medical reports.

- Communicated information obtained from doctor offices to appropriate

insurance company, supervisor, and management.

- Created file for each claim.

- Created and maintained spreadsheet with all claims information for

monthly meetings with management staff.

Managed all Liability claims.

- Created forms that needed to be completed by supervisors that

contained all pertinent information needed to file a claim.

- Filed the claim to the proper insurance company either by phone or

electronically as necessary.

- Communicated information received from the insurance company to

management staff.

- Created file for each claim.

- Created and maintained spreadsheet with all claims information for

monthly meetings with management staff.

Managed all Automobile claims.

- Created forms that needed to be completed by supervisors that

contained all pertinent information needed to file a claim.

- Filed the claim to the proper insurance company either by phone or

electronically as necessary.

- Advised where to take the damaged vehicle for estimate and repairs.

- Obtained estimate of damages. - Communicated information received

from repair shop to insurance company and management staff.

- Communicated information received from the insurance company to

management staff.

- Created file for each claim.

- Created and maintained spreadsheet with all claims information for

monthly meetings with management staff.

Maintained Fleet Information.

- Created a list of all vehicles/equipment owned by the companies.

- Maintained list of vehicles for registration, insurance, location,

tax, VIN, plate numbers and usage information.

. To guarantee proper registration renewals

. To guarantee proper insurance information is in each vehicle

. To keep an accurate list of vehicles owned/sold.

- Obtained registration and insurance renewals as needed.

- Completed weekly fleet tracking report for management utilizing the

Fleet Hawk program.

- Prepared Heavy Highway Tax information for submission and to obtain

proper registration for those vehicles.

Assisted Risk Manager.

- Submitted check requests for payment of legal expenses.

- Assisted in the investigation of all accidents/incidents.

- Took Accounts Receivables to the bank when assistance was needed.

- Prepared request internal/external correspondence.

- Attended an OSHA Recordkeeping and 300 Log Training course held by

the Delaware Safety Council. Certificate received.

- Prepared OSHA Reports for filing.

Eastern Region Claims Secretary / Claims Administrator

November 2000 - March 2007

PMA Insurance Group Blue Bell, PA

Insurance

Eastern Region Claims Secretary

Responsibilities include:

- Preparing presentation books for seven (7) Claims Service Managers

which included:

. Powerpoint Charts

. List of all claims reported, amount paid on each claim, what

the current reserve amount is posted for each claim, a description

of the claim and how the incident occurred, etc.

- Request appraisals to be completed at an authorized provider.

- Prepare and mail claims kits to new customers.

- Indexing and scanning documents into company's imaging system.

- Printing of imaged claim files as needed.

- Printing and mailing requested forms to the Workers' Compensation

Board.

- Completing and mailing of the C-8.1 forms for the Account Claims

Representatives.

- Back-up transcriptionist.

- Sorting and distribution of the mail to the entire claims department.

- General office duties such as: copying, faxing and filing.

Claims Administrator

Handle all Medical Only, Fatality, Permanent Total and Major Claim by:

- Reviewing all medical bills and reports pertaining to assigned claims

to determine if treatment is reasonable, necessary and related to the

alleged injuries.

- Paying appropriate medical bills, wages, and expenses pertaining to

assigned claims.

- Approve or disapprove prescriptions.

- Filed Utilization Reviews as needed.

- Schedule Independent Medical Examinations as needed.

- Forward claims that have become Lost Time claims to the supervisor

for reassignment.

- Forward claims that are scheduled for a hearing to the supervisor for

referral to legal council.

- Contact Claims Managers at reporting company, injured workers or

injured worker attorneys to obtain missing information for newly

assigned claims.

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EDUCATION

High School or equivalent,

6/1987

Wissahickon High School Ambler, PA

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INTERESTS

Wissahickon Fire Company - Fire Police

Montgomery County Volunteer Fire Police Association

Contact this candidate