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Customer Service Manager

Location:
Charleston, SC
Posted:
July 31, 2013

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Resume:

Patrick J. Smith

*** ******** ***** **.

Charleston, SC 29412

843-***-****

ab27av@r.postjobfree.com

Skills Summary: Extensive experience in Supply Chain management,

Production Scheduling, Logistics, Warehousing, Freight Rate

negotiations, Freight Consolidation, & JIT production.

Developed & implemented logistic strategies to lower costs

while maintaining high levels of Customer Satisfaction.

Familiar with the MAS 200, CostPoint 7, Dynafact, SAP-

Citrix/SRM-Shopping Cart, Time Clock Plus, Kronos, Excel,

Word, & Compleo, AS400, JD Edwards systems.

Employment UEC Electronics

2010 - 2013

Order Management Specialist/Production Scheduler

. Entered, maintained, and updated purchase orders/

modifications of all sales orders. Familiar with

Commercial/Government purchase orders & requirements.

Created pick lists for shipping & invoicing. Tracked,

updated, & communicated customer due dates, reported monthly

on time delivery metrics.

. Work closely with Project Managers, Project Engineers,

Buyers, Planners, and Team Leads to ensure on time

shipments, communicate/follow up on ECR's & redline changes.

Familiar with MRP, EVMS, IMS, reading Drawings, E/MBOM's,

Quoting, Labor & Material Budgeting.

. Entered parts, lead times in Item Master, created E/MBOMs

from drawings in CP7. Created work tickets with

labor/material budgets from the quotes.

Entered/maintained/tracked Manufacturer orders in the master

schedule.

. Held weekly production meetings for current week's schedule

& customer commitments.

South Carolina Department of Corrections -

MacDougall CI

Commissary/Supply Manager

2010 - 2010

. Forecast requirements & order via CRT, receipt, storage, and

distribution of all janitorial/laundry, household supplies,

bedding, hygiene, inmate and officer clothing as needed.

. Maintain a running inventory to ensure stock is kept at

desired levels; spot checks for operational discrepancies;

stock rotation, weekly and monthly inventories of all

commissary items.

. Ensures implementation of and adherence to proper policy

procedures to prevent loss/pilferage of all commissary

items.

J.W. Aluminum Co. 435 Old Mt.

Holly Rd. Goose Creek, SC 294**-****-****

Logistics Manager - J.W. Aluminum Co.

2007 - 2009

. Contracted over 375 million pounds in outbound shipments.

Handled Freight Claims, Inter-company transfers between 5

different locations, Customer Returns, & Miscellaneous

maintenance shipments. Resolved freight discrepancies for

Accounts Payable.

. Maintained a budget of over 5 million dollars annually.

Created freight matrix's to control costs which kept rising

freight cost per pound less than 10% while fuel surcharge

costs increased 58% last year.

. Managed all contracts & rate negotiations with Trucking

Companies and Freight Brokers. Tracked weekly fuel

surcharges. Conducted annual physical inventories.

. Took control & consolidated Inter-Company scrap shipments

which saved the company $45,000 annually.

. Updated NAFTA Certificate Agreements annually, created

Canadian Customs Invoices. Familiar with Export

documentation.

Production Control Manager - J.W. Aluminum Co.

2005 - 2007

. Responsible for meeting or exceeding quarterly/yearly

production goals. Produced and managed monthly business

production forecast plans.

. Developed and updated spreadsheets to track daily

movements of up to 11 million pounds of inventory.

. Worked closely with Sales/Customer Service for the

improvement of continuous Customer Satisfaction and on time

delivery performance.

. Managed the department of 4 schedulers, 4 key punch

operators, the shipping/warehouse supervisor which was

responsible for the producing, expediting, and shipping up

to 20 million pounds per month in a 24/7 day operation.

Shipping/Warehouse Supervisor - J.W. Aluminum Co.

1994 - 2005

. Arranged up to 450 truckloads shipments monthly. Familiar

with freight consolidation, LTL, Van, Expedited services,

Flatbed truck shipments. Produced daily pick list orders for

shipment.

. Supervised a Clerk, two shifts of three forklift operators,

responsible for shipment documentation, safe legal loading

of trucks, pre-staging loads, locating & inventory control

of Aluminum coil palletized product.

. Maintained a 50,000 sq ft heated warehouse with up to 6

million pounds of inventory. Contracted outside warehousing

locally and out of state.

Master Scheduler/Expediter - J.W. Aluminum Co.

1991 - 1994

. Responsible for planning schedules of the entire plant which

consisted of 3 Rolling Mills, 8 Annealing Furnaces, 6

Finishing Slitters, and a Coil Coater with an average of 7

million pounds of inventory.

. Coordinated with Sales/Customer Service ship dates,

expedited customer orders and JIT shipment

requirements.

Machine Operator/Warehouseman - J.W. Aluminum Co.

1981 - 1991

. Learned and mastered 4 different Coil Slitters and a Coil

Coating Line. Operated overhead cranes, forklifts, and

packaged product for shipment.

. Crew leader in the Warehouse, located and staged inventory,

loaded product on trucks. Performed quarterly inventory

cycle counts. Produced after hour Bill of Lading

documentation.

Education: Attended Rowan Technical Collage in

Salisbury, NC and received a Service Degree in HVAC.

High School Diploma.

References provided on request.



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