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Project Manager Customer Service

Location:
Duryea, PA, 18642
Posted:
July 31, 2013

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Resume:

Gerald J. Korea

** ********** ****

Duryea, Pa. *8642

Home 570-***-**** - Cell570-***-****

ab2786@r.postjobfree.com

PROFESSIONAL PROFILE

Results-orientated Information Technology (IT) Director with over 22

years of experience in managing IT operations and business activities.

Responsibilities include troubleshooting, prioritizing projects to meet

business objectives, and developing solutions that improve the efficiency

of IT operations. Specialization in healthcare related IT operations. I

can provide leadership and technical expertise across the technology.

Networking, hardware acquisition, server administration, disaster

recovery.

EXPERIENCE

March 2010 - Present

Market Director of Technology: Commonwealth Health; Wilkes-Barre, PA

As a member of the IT Leadership Team, my responsibilities

include developing a common technology platform to span the eight (8)

hospitals of the Commonwealth Health network. Working with CHS

corporate as a liaison between the Commonwealth Health market and

corporate IT. Developing and leading technology transition plans

across all hospitals. Guiding the future technology direction for the

market.

March 2010 - Present

Executive Director of Information Systems: Regional Hospital of

Scranton; Scranton, PA

As a member of the Strategic Leadership Team, my

responsibilities include setting the technology vision and direction

for Regional Hospital, Special Care Hospital, and Tyler Hospital,

aligning strategy and execution with the overall goals of the system.

Planning and managing the IT function - development, implementation,

integration and maintenance of systems to rigorous standards of

security, performance, and reliability. Aligning technology strategy

and execution with system goals focusing on quality, customer

satisfaction, cost control and regulatory compliance, developing and

managing vendor relationships for maximum results and value,

interfacing with physicians, partners, vendors, and the community to

investigate and identify creative opportunities to improve service and

reduce costs, providing leadership to all levels of organization

offering analysis, advice, guidance, and direction on business and

operational matters.

Feb 2008- March 2010

Director of Technology: AllOne Mobile Corporation - Blue Cross of NEPA;

Wilkes-Barre, PA

Responsibilities include: Responsible for recruiting all staff

for new startup company. Manage the daily activities for product

development, help desk, and operations. Responsible for budget

management, creating operations procedures, SLA's, and product

development lifecycle. Manage a growing staff of 10 IT professionals

who are responsible for product creation and support. Responsible for

product direction and customer satisfaction. Created customer

implementation and support structure for startup mobile company.

Member of Senior IT staff responsible for strategy decisions and

planning.

Feb 1997- Feb 2008

Director of Technology: Mercy Health Partners; Scranton, PA

Responsibilities include: Project Manager for all new software

implementations. Security Officer which includes duties such as

creation and implementation of DR plan, internet and email security,

and developing security policies regarding PHI data. Supervise a staff

of 6 PC Technicians and a web developer. Assist in the day to day

operations of the Information Systems department. Design, maintenance,

implementation of Lawson Databases, programs and conversion utilities

on a IBM RS 6000 running AIX 4.3.3 and ORACLE 8.1.7; Writing

conversion programs and upload programs in PERL; Creating daemons and

utilities in PERL. Hardware and software purchasing; PC support

including: upgrading, troubleshooting, and maintenance of hardware and

software. Manage and maintain all UNIX based systems including e-

mail and web servers. Write web based programs for database access and

reporting.

Nov 1990 - Feb 1997

Hardware Systems Unit Manager/DBA: Wilkes University; Wilkes-Barre,

PA

Responsibilities include: Acting Asst. Director of Information

Systems, design, implementation, and maintenance of all ORACLE

databases on campus; installation and maintain BANNER system,

installation and maintenance of two (2) IBM RS600 machines; designing

backup strategies for all machines and databases, scheduling

maintenance and backups for both machines and applying all necessary

upgrades; supporting all PC's on campus and doing all service required

both hardware and software; designing and maintaining the campus wide

LAN's; supervising all hardware staff.

Feb 1990 - Nov 1990

Applications Programmer: KeyComp Corp.; Exeter, PA

Responsibilities include designing and coding of a wheel database;

handling all user questions and problems.

SKILLS

KEY COMPETENCIES

Leadership

Strategic Planning

Budget Management

Customer Service and Support

Vendor Management and Negotiation

Organization Management and Leadership

Disaster Recover/Business Continuity

PROFICIENCIES

UNIX Windows (Intra) NetWare 4.X

Lotus Notes Apple/MAC Microsoft Office

TCP/IP ORACLE BANNER (software)

PeopleSoft (software) COBOL SQL

Client/Server C IE

PERL Lawson (software) HIPAA

ITIL Cellular Technology IT Security

EDUCATION AND CERTIFICATIONS

Bachelor of Science of Computer Science, 1990

University of Scranton, Scranton, PA

2008 - CPEHR certified

2011 Non-Clinical Manager of the Year

President of Germania Volunteer Fire Company for the past 8 years

References Available Upon Request



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