Customer Service Years Experience

PREETI PATHAK

Email-id:ab25us@r.postjobfree.com 876-***-****

Objective:

To advance and proper within organization while utilizing my

creativity and knowledge to impact my team and company in a positive

manner.

Educational Qualification:

Academics: 12Th (Computer-Science)Frm SDV and Junior College

BSC (IT) From S M

a) Professional Course Program attended:

> Basic Knowledge of C, C++ Programming

> Basic Knowledge of Internet.

> Web Page Designing

> Basics in Computer's

> MS-EXCEL & Tally

Prior Work experience:

> 3years experience in International Bpo (R-TECH ) as quality team coach

Designation:

1.To audit the number of calls given by the client on a daily basis

2.Record feedback and To let the Customer service rep know about his/hers

areas of improvements.

3.Bring in necessary changes to the process and constant updation of call

center core process

4.To check whether the CSR has incorporated Knowledge and competence and

the customer was able to comprehend to what the CSR was talking about

5.Attend call calibrations

6To check if the CSR has used the right telephonee etiquettes,And followed

appropriate hold procedures and has a given a proper resoltion for the

customers request

> 4 years experience in International Bpo (ALTISOURCE PVT LTD) as SR CSE

> 4 months experience as an HR recruiter at Coppergate consultant.

Designation:

> Collection process

. Personal Details:

Address: : IN TOP HEIGHTS,Plot no 70/71 .C-202,sector-19

Near NHP

SCHOOL,Airoli,400708

Date of Birth : 16th May 1988

Hobbies : Listening music, interacting with people,

DATE:

(Preeti Pathak))

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