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Customer Service Management

Location:
San Antonio, TX, 78229
Salary:
35000
Posted:
July 30, 2013

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Resume:

Isamary Montelongo Yebra

**** ********** ***

San Antonio, TX 78255

+52 1-811-***-****

210-***-****

Email: ab25a8@r.postjobfree.com

Professional Goal

Be part of an established non-profit organization with honorable core values where I can apply gained knowledge

and experience and where I can positively affect the lives of others and the community. Areas of interest include:

Nonprofit Leadership and Management, Public Budgeting and Finance, Grant Development and Proposal Writing,

and Strategic Planning

Education

June 2011 Master’s Degree in Public Administration

• University of Texas at San Antonio

• San Antonio, Texas

• GPA: 3.6

December 2004 Bachelor of Business Administration in International Business

• Universidad de Guanajuato

• Guanajuato, Mexico

• Cumulative Average: 90%

Skills

• Grant writing experience

• Effective cost management

• Superior customer service and written and interpersonal communication skills

• Goal oriented

• Excellent with people and knowledgeable about community

• Fully bilingual (Spanish-English)

• Computational: Office, Windows, Internet Explorer, Outlook, Lotus, SSince,

Acrobat

Experience and Research

Real State Escrow Specialist (Nov 2012- Current)-Autozone [Monterrey, MEX]

• Review new sites documents for accuracy and completeness

• Provide accurate data statistics for monthly reporting to management

• Meet internal/external and statutory timeframes

• Provide timely status updates and deliver recorded documents to various

departments & management

Executive Assistant (Sep 2011- Nov 2012)- Brunswick Mexico [Monterrey, MEX]

• Organize and maintain personal calendar for Latin America General Director

• Coordinate and control of director’s agenda

• Make extensive travel arrangements- including but not limited to flight, hotel, and

rental cars.

Schedule meetings or functions, setting up conference calls

Prepare correspondence, presentations and mass mailings

• Coordinate purchases of office equipment and maintaining all files related to office

operations including lease agreements, vendor contracts and invoices, etc.

• Elaboration of expense reports

• Assist with special projects as needed

Import- Export Coordinator (Jan 2008- May 2009)-Dimsa SA de CV [Monterrey, MEX]

• Monitor 12 important maquiladoras and assess specific import/export requirements.

• Locate new costumer.

• Close sales and perform follow-ups.

• Translate contracts and documents.

• Generate presentations and make arrangements for meetings with national and

foreign clients.

• Prepare documentation and memos for government entities.

Custom Agent (July 2005-Dec 2007) – Mexico Customs [Intl. Bridge Reynosa- Pharr]

• Ensure accurate fulfillment of requirements related to the Exterior Trade.

• Enforce Mexican laws and regulations.

• Collect applicable taxes.

• Supervise documentation and duties requirements.

• Perform physical inspections on import/ export of goods.

Research Experience

Grant proposal, Kids Café – San Antonio Food Bank

• SAFB seeks a $ 145,421.50 grant to implement a Kids Café Program in

partnership with The Macedonia Community Center that will provide healthy

nutritious food as well as assistance with homework to 150 children in a nurturing

environment.

Graduate Program Exit Paper, “Barriers and Limitations Students Encounter in Adult

English as a Second Language Classrooms, A Perspective from Teachers and

Coordinator, The Case of San Antonio School Districts”

• This study analyzes and investigates major limitations that adult English as a

Second Language programs encounter and the main differences within school

districts in Bexar County from a teacher’s perspective.



Contact this candidate