Project Manager Technician

Marcus Yarbro

901-***-**** ****.******@*****.***

**** ****** **. **** ****, MS 38637

Education

COLUMBIA SOUTHERN UNIVERSITY – Orange Beach, AL

Bachelor of Science in Information Technology

Master of Business Administration – Currently enrolled, expected graduation Aug. 2015

IT Experience

AUTOZONE INC. – Memphis, TN

Technical Analyst II (February 2013 to Present) Provided second level support for company specific software to over 5000

retail stores. Escalated tickets to programmers and developed improved techniques and instruction for addressing common

store level problems. Wrote technical documentation for fellow analysts. Created and maintained technical documentation

along with training of new personnel. Performed root cause analysis of system failures for the purpose of improvements in

system functionality and call volume.

Selected Contributions:

Team Leader for Store Refresh Project, updating computer and phone equipment, wiring, and systems for over 1500 stores

nationwide.

Project Manager for Reflexis Labor Scheduling Team (ZTASC) assembled to test scheduling software prior to

deployment and technical support post deployment.

AUTOZONE INC. – Memphis, TN

Technical Analyst (January 2012 to February 2013) Performed technical troubleshooting within an enterprise environment, including

system crashes, and data recoveries. Engaged and tracked store issues, with responsibility for the timely documentation, escalation

when appropriate, root cause and closure of trouble tickets.

Selected Contributions:

Managed rewiring and updating network infrastructure in over 200 stores.

Key Performance Indicator consistently over 100%, consistent top performer among peers.

ARKANSAS COPIER CENTER – Little Rock, AR

IT Manager (June 2011 to December 2011) Managed network and data security for all printers, faxes,

and copiers. Set up and maintained all network printers and data management for obsolete devices.

Selected Contributions:

Network technician for all Arkansas State Government agencies throughout the state.

Security manager for businesses and government agencies with printed classified data.

Developed database for incoming and outgoing devices for easier tracking and locating.

Management Experience

UNITED STATES AIR FORCE – Jacksonville, AR

Aircraft Electrician Supervisor (April 2002 to April 2011) Determine schedules, sequences, and assignments for work activities,

based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance.

Investigate accidents or injuries and prepare reports of findings. Recommend or initiate personnel actions, such as hires, promotions,

transfers, discharges, or disciplinary measures. Compile operational or personnel records, such as time and production records,

inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures.

Counsel employees about work related issues and assist employees to correct job skill deficiencies. Conduct or arrange for worker

training in safety, repair, or maintenance techniques, operational procedures, or equipment use

Selected Contributions:

3rd Shift NCOIC, September 2004 – September 2007

Lead Technician, September 2007 – April 2011

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