Customer Service Part Time

*** ******** ***** • STREAMWOOD, ILLINOIS *****

PHONE 630-***-**** CELLULAR 630-***-**** • E-MAIL ***********@*****.***

NIKIA COLVIN

OBJECTIVE

Acquire a position in Customer Service where my previous experience and ability to provide strong service and support can be utilized to add to and improve customer satisfaction, resulting in increased revenue and economic growth for the company.

QUALIFICATIONS

I am a highly personable Customer Service Professional. I am proficient in Microsoft Word and Excel, with the ability to type 35 words per minute.

WORK EXPERIENCE

Dec. 2011 –Feb. 2013 St. Alexius Medical Center

Dietary Aide

• Set up patient trays.

• Deliver patient meal’s to their room

• Minor housekeeping

• Operated register

• Answered patient calls

• Worked in dish room

June 2010 - Jan. 2011 Pizzeria Uno Schaumburg, Illinois

Hostess

• Maintained an inviting entrance area and warmly greeted all customers;

• Escorted customers to their tables with consideration of wait staff coverage and customer preference;

• Effectively communicated with both customers and management;

• Scheduled reservations and expertly managed large customer crowds;

• Helped strategize and prepare table setups for large parties or groups;

• Assisted in the closing and cleaning duties of the shift.

Aug. 2009 - Feb. 2010 Target Schaumburg, Illinois

Cashier

• Operated POS cash register and optical scanner to complete customer purchases;

• Counted money at the beginning of shifts to ensure that the amounts were correct and that there was adequate change;

• Advised customers on purchases and provided excellent customer service;

• Answered customers’ questions and provided information on procedures;

• Issued receipts, refunds, credits, and change due to customers;

• Maintained clean and orderly checkout areas;

• Increased company revenue by providing efficient, accurate, professional and friendly customer service.

EDUCATION

Harper College - Part Time Student

Prospected Graduation Date: May 22, 2016

Palatine, Illinois

REFERENCES

Available Upon Request

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