Customer Service Sales
Resume:
Joseph Watkins
Gainesville, FL 32605
ab229q@r.postjobfree.com 912-***-****
EDUCATION Bachelor of Business Administration, May, 2011
Georgia Southern University, Statesboro, GA
College of Business Administration
Major: Marketing GPA: 3.1/4.0
WORK HISTORY University of Florida College of Veterinary Medicine: Small Animal Hospital
March 2012 To Present
Program Assistant – Team Leader
• Supervising and training new employees
• Designing new employee handouts and compiling data to improve current
policies and procedures.
• Checking clients into hospital and following up
• Greeting and assisting clients
• Assisting client liaisons with premier customer service
• Faxing and organizing paperwork
• Building customer loyalty
• Closing of business day procedures
• Ordering of office supplies
Publix Jan. 2012 To July 2012
Cashier Gainesville, FL
30 hours/week
• Provided customer service
• Maintained aisle inventory
• Operated cash register
• Performed close of business day procedures
CMS Professional Transport, Inc. Aug. 2011 To Nov. 2011
Account Executive (Intern) Lake City, FL
40 hours/week
• Recruited and performed background checks on new employees
• Performed weekly evaluations of staff
• Maintained customer satisfaction
• Increased sales via marketing campaigns and obtained new contracts
• Developed company handbook
• Remained in compliance with state and federal regulations
Laurel Oak Farm Summer 2008
Assistant Barclay, MD
40 hours/week
• Assisted Soil Specialist with mapping sites and organizing Soil Evaluation
Reports
• Filed and organized paperwork.
Driver Delaware and Maryland sites
•
Lowe's Home Improvement May 2006 To May 2007
Hardware Associate Savannah, GA
30 hours week
• Developed good time management skills by balancing 30 hour work week
in addition to school.
Maintained aisle inventory and stocked shelves.
•
Handled customer concerns by administering good customer
•
service.
Assisted in closing down store for next business day.
•
SKILLS AND COURSE EXPERIENCE Familiar with Medical Terminologies.
•
Familiar with basic System Analysis and Program Development
•
(SAP) operations and participated in a project that dealt with the
introduction stage of a product to procurement.
Proficient in Microsoft Office Suite (Excel, Word, Power Point and
•
Access), and internet usage.
Proficient with office equipment (copiers, faxes, scanners, lap tops
•
and computers).
Conducted outbound phone calls for Spring 2011 Georgia Southern
•
Bureau of Business Research and Economic Development’s bi annual survey
on Georgia consumer confidence, and coded and cleaned questionnaires.
Proficient in Cornerstone.
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CERTIFICATIONS AND ACHIEVEMENTS Dean's List 2010 2011
•
Award of Excellence in Professional Selling class for exceeding
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sales/ training expectations.
Certificate of completion from the National Institute of Health for
•
successfully completing the web based training course. (2011)
References available upon request.
REFERENCES
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