Customer Service Administrative Assistant

Consheeta (Michelle) Mucker

Email: ************@*****.***

***** ****** **** **** ? VA Phone: 540-***-****

Objective

To secure a position that will allow me to utilize my skills and knowledge,

further advance my skills and afford me an opportunity for growth.

Skills

Excellent communication skills, Able to work in a fast moving environment,

Can tolerate high stress or quiet environments, Able to prioritize

projects, proficient with technology, Team Player & Leader, provides

meaningful contributions and Proficient Knowledge of MS Word.

Work experience

Air Wisconsin Airlines Dulles, VA 08/2008-09/2009

Ramp Customer Service Representative

Ensure effective communication between airline and customers

Interface with service vendors on flight basis, ensuring proper service

Ensure safe environment for passengers and employees

Ensure baggage and cargo loaded on proper aircraft with correct paperwork

Load/unload arriving and departing Company aircraft

Ensure clean and presentable station facilities

Ensures that the department is operating in an efficient manner

Perform other duties as assigned

Ocean View Learning Center - Myrtle Beach, SC 07/2008 - 08/2009

Teacher

Plan, develop & implement the program curriculum

Gear the classroom program to the needs of individual child

Established & maintained effective relationships and daily communication

with families

Bluegreen Corporation - Myrtle Beach, SC 01/2004 - 09/2007

Administrative Assistant

Greet customers.

Make, confirm and cancel reservations for guests or answer a variety of

questions for guests pertaining to their reservations.

Perform duties of a general clerical nature as needed.

Answer telephones with proper telephone etiquette and direct calls

accordingly.

Delta Airlines Global Service - Dulles, VA 01/2004 - 10/2004

Commissary Agent

Placed equipment and supply orders

Transported supplies to locations

Bright Horizons, Tyson's Corner, VA 2003

Teacher/ floater

Plan, develop & implement the program curriculum

Gear the classroom program to the needs of individual child

Established & maintained effective relationships and daily communication

with families

Country Side Children's Center, Sterling, VA 2001-2003

Teacher

Plan, develop & implement the program curriculum

Gear the classroom program to the needs of individual child

Established & maintained effective relationships and daily communication

with families

Chesterbrook Academy, Ashburn, VA 2000-2001

Teacher

Plan, develop & implement the program curriculum

Gear the classroom program to the needs of individual child

Established & maintained effective relationships and daily communication

with families

Ashburn Children's Center, Ashburn, VA 1998-2000

Teacher/ Office Assistant

Plan, develop & implement the program curriculum

Gear the classroom program to the needs of individual child

Established & maintained effective relationships and daily communication

with families

Gave site tours to new parents

Answered incoming calls

Education

Northern Virginia Community College, Annandale,VA

Hospitality Management

Horry Technical College, Myrtle Beach, SC

Early Childhood Education & Development

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