Customer Service Manager
Resume:
Objective To secure a position with a company that will
utilize my customer service, organizational and
leadership skills while offering the opportunity
for advancement.
Experience 2012-2013 Magnablend
Everson, PA
Production Scheduler/ Customer Service
Worked with multiple customers to ensure production
of their product was ready when required.
Ordered raw materials to ensure on time production.
Maintained inventory levels for production and for
finished products as required by various customers.
Responsible for cycle counts and quarterly
inventory. Performed discrepancy analysis to
prevent recurrence of issues and batch ticket
entries.
2006-2012 Anex Warehouse & Distribution Ruffs Dale,
PA
Warehouse Supervisor / Customer Service / Office
Manager
Worked with multiple customers to manage on time
production as required. . Handled all customers'
questions and/or concerns that arose and took every
step necessary to maintain customer satisfaction.
Maintain all inventories in the warehouse by
completing appropriate cycle counts and
transactions in WMS system. Performed appropriate
discrepancy analysis to prevent recurrence of
issues. Inventory control for multiple customers.
Assembly Supervisor of up to 30 people depending on
requirements. Utilized MRP to schedule and plan to
meet on time deliveries.
Supervise all shipping and receiving operations for
warehouse and established new shipping & receiving
procedures to ensure on time shipments for multiple
customers.
Worked closely with multiple departments including
Finance, Purchasing, Engineering, Quality and
Sales.
2003-2006 Dr. Bompiani Youngwood, PA
Customer Service
Scheduled patients and typed notes and billing.
Ordered supplies as needed.
Education 2001-2003 Westmoreland Community College Youngwood,
PA
2 years of business classes including some for
medical billing and coding.
Special Skills
Forklift Certified
Oracle Excel
Crystal Report Queries
DaVinci Word
Access
AS400 Outlook
WMS
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