Customer Service Medical Billing

JULIE K MILLS

**** **** **

Eureka, CA *****

707-***-**** (H)

***********@*****.***

Professional Summary

Administrative Assistant experienced at registering patients, scheduling appointments and recording and

filing patient medical records. Enters orders and information quickly and accurately.

Professional Experience

St. Joseph's HospitalHome Infusion

(temp position) May 2013 - June 2013

Admin Assistant

Eureka, CA 95501

Directed patient flow during practice hours, minimizing patient wait time.Strictly followed all

federal and state guidelines for release of information.Acquired insurance authorizations for

procedures and tests ordered by the attending physician.Scheduled patient appointments.Completed

registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured

inquiries were addressed.Demonstrated knowledge of HIPAA Privacy and Security Regulations by

appropriately handling patient information.Efficiently performed insurance verification and precertification

and pre-authorization functions..

MD-Online

Aug 7 1997 - Feb 2 2013

An on line medical billing company.

Implementation Specialist

Parsippany, NJ

Started out as customer service rep.

Upgraded to Specialist working at problem solving for customers.

Used computer to do medical mapping.

Was an on line medical billing company.

Maintains strict confidentiality

Knowledge of HMOs, Medicare and Medi-Cal

Medical Manager Software

Electronic Medical Record (EMR)

software

ICD-9 coding

HIPAA compliance

Exercises good judgment

Deadline-driven

Team player with positive attitude

Strong work ethic

Technical expertise

Medical billing software

Used proprietary programs to fix scanners of medical billing to ensure customers received proper

medical bills.

Proficient in NSF, print image medi-soft, eclipse, etc.

4010 and 5010 formats.

Ensuring customers were properly paid for their medical billing.

Customer service.

Ability to use all Microsoft applications.

Broadway Medical

Eureka, CA

Customer Service, Accounting (daily books) Primary Billing, Secondary Billing, Obtain RX.

for services.

Purchase Supplies, Made Deliveries to client's homes.Answer Phones.

General Hospital Weight Control Program

Office Manager

Eureka, CA

Answered phones, Made Appointments, Verify insurance coverage, Collect Co-pay's

Made sure to get billing to hospital on time.

Purchased supplies.for program as well as office.

Carefully reviewed medical records for accuracy and completion as required by insurance

companies.

Strictly followed all federal and state guidelines for release of information.

Mad River Hospital

Arcata, CA

Ensured timely and accurate charge submission through electronic charge capture, including the

billing and account receivables (BAR) system and clearing house.Applied payments, adjustments

and denials into medical manager system.Completed appeals and filed and submitted

claims.Evaluated the accuracy of provider charges, including dates of service, procedures, level of

care, locations, diagnoses, patient identification and provider signature.Added modifiers as

appropriate, coded narrative diagnoses and verified diagnoses.Appropriately and correctly

identified errors and re-filed denied/rejected claims as they were received from the Patient Account

Representative.Demonstrated knowledge of HIPAA Privacy and Security Regulations by

appropriately handling patient information.Quickly responded to staff and client inquiries

regarding CPT codes.Accurately entered procedure codes, diagnosis codes and patient information

into billing software.

Additional Information

COMPUTER LITERATE, CUSTOMER SERVICE, DATA ENTRY, MEDICAL BILLING, MEDICAL

MAPPING, PHONES, PURCHASING

Ability to solve customer problems, ability to multi task, can ensure

customers are satisfied. Work well with others, dependable, very good work ethic. Willing to do

whatever it takes to satisfy customers and employers. Good communication skills.

Contact this candidate