Customer Service Medical

Adele McLennon

**** ******* *****, ****** **** FL 32401

Cell: 850-***-****

*************@*****.***

E n t r y - L e v e l Me d i c a l B i l l i n g a n d C o d i n g S p e c i a l i s t

Career Objective

Certified Medical Billing and Coding Specialist seeking to transition into entry level position that will

utilize my education and skills; as well as perform, enhance my knowledge, and contribute to the growth

of your organization.

Skills Summary

Customer Service Medical Terminology MS Word

Professional appearance Anatomy and Physiology MS Excel

Phone etiquette ICD- 9-CM and ICD- 10-CM MS Outlook

Excellent communication CPT Coding MS Access

Organized HCPCS Coding

Medical Insurance Billing

Education

U.S. Career Institute- Fort Collins, CO

Course: Medical Claims and Billing Diploma: May 13,2011

University of South Florida- Tampa, FL

Major: Interdisciplinary Sciences Attended: August 2002-December 2003

J.R. Arnold High School

College Preparatory Curriculum Diploma: May 16,2002

Affiliations

National Healthcareer Association

Certified Billing and Coding Specialist October 18, 2002-present

Experience

Seawind Medical Clinic, Panama City, FL Medical Biller/ Jan-July 2013

My duties included data entry of medical records for insurance billing, answering billing questions for

patients, physician based coding, invoicing and sending out medical records, handling reconsiderations

and appeals for claims, and made collection calls for patient balances.

Highlights:

Demonstrated the ability to send claims electronically thru EDI claims submission.

Expressed effective communication skills with insurance companies and patients when dealing with

medical claims.

Shown ability to multitask and stay very organized.

Bum Flour’s Jerk Chicken and Catering Co-Owner, Operator/Jan 2012-present

Panama City Beach, FL

Startup catering company serving authentic Jamaican cuisine for special events and holidays.

Highlights:

July 4, 2012, served for Independence Day holiday at Boardwalk Beach Resort –Panama City Beach,

FL

Thunder Beach Motorcycle Rally October 10-14, 2012, featured at Boardwalk Beach Resort.

Boardwalk Beach Resort, Food and Beverage Temporary receptionist, Clerical/ Jan 2010-

Dept.-Panama City Beach, FL Dec 2011

My duties included document filing, sending emails, creating documents, copying, making appointments,

and accounting assistance for the Food and Beverage Manager.

Pompanos-Panama City Beach, FL Hostess Supervisor/ March 08-Aug 09

My duties included greeting customers, answering incoming calls, taking reservations, assigning seating

for the restaurant, supervising hostesses, making weekly schedules, and staff training.

Highlights:

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium

service delivery and ability to find win-win resolutions.

Excellent in interpersonal communications, teamwork, customer service, flexibility and reliability.

Executed multitasking and organizational abilities during peak dining hours with high volumes of

customers.

Demonstrated effective supervision and training on various skill levels.

Spinnaker- Panama City Beach, FL Hostess, Cashier/ Feb 04 –July 07

My duties as a hostess included greeting customers, assigning seating for the restaurant, seating

customers and taking reservations. My responsibilities as a cashier included sales of company

merchandise, maintaining a balanced cash register, answering phones, and customer service.

Highlights:

Expressed outstanding communication skills; proficiently utilized inter-personal skills in relating to

others.

Demonstrated abilities to improve sales of company merchandise.

Performed effectively and sufficiently during peak dining hours.

Detail and profit-oriented with proven ability to identify, repair, analyze and solve problems.

Blue Island Beach Co, Panama City Beach, FL Cashier/ March 02-Aug 03

My duties included greeting customers, sales of merchandise, customer service, inventory of store

merchandise, maintaining a clean store, maintaining a balanced cash register, directing sales

associates, and answering store phone.

Highlights:

Strong record of exceeding customer expectations, being self-directed and working efficiently.

Perceived as energetic, motivated, and confident individual with exceptional experience in

merchandising and customer service that strived to exceed goals and provide employer with quality

work.

Demonstrated ability to execute all required duties during shift while upholding optimistic attitude.

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