Customer Service Supervisor
Resume:
Daysha Valynda Thompson
Lake City, FL 32024
Mobile : 904-***-****
Day Phone : 386-***-****
Email: ab20sz@r.postjobfree.com
WORK EXPERIENCE
Alachua County Sheriff's Office
6/2008 - Present
Gainesville, Florida US
Salary: 25,000 USD Per Year
Hours per week: 40+
Telecommunicator I
Answer incoming emergency and non-emergency calls and process the call to get Fire, Medical and Police assistance to the citizens in Alachua County. Assisting Police officers, Fire and Medical units with info pertaining to calls they are sent out to.
Nominated for April 2010 employee of the month
Nominated for December 2009 employee of the month
Customer Service Award November 2009 (Contact Supervisor: Yes, Supervisor's Name: Carole Burchfield, Supervisor's Phone: 352-***-**** )
Teletech Corp
11/2012 - 01/2013
@home, Florida
Salary: 8.50
Customer Service Sales
Providing customer service assistance as well as sales assistance to customers that have or wanting to place an order from an electronic company. Technical support was giving to customers that have issues with the online ordering system.
Columbia County Board of County Commissioners
3/2012 - 10/2012
Lake City, Florida US
Salary: 11.04 USD Per hour
911 Dispatcher II
Answer incoming emergency and non-emergency calls and process the call to get Fire, Medical and Police assistance to the citizens in Columbia County. Assisting Police officers, Fire and Medical units with info pertaining to calls they are sent out to.
ClientLogic
5/2004 - 6/2005
Lake City US
Salary: 7.00 USD Per Hour
Hours per week: 40
Customer Service Rep
AS AN INBOUND CUSTOMER SERVICE REP IN A CALL CENTER FOR THE CONSUMER, BUSINESS Accounts AS WELL AS A Terms AND CONDITION REP. I HAVE TO ASSIST DELL CUSTOMERS WITH ANY QUESTION THEY MAY HAVE IN REGARDS TO THEIR LOAN AGREEMENT. CUSTOMER SERVICE PLAYED A HUGE PART IN THIS POSITION (Contact Supervisor: Yes, Supervisor's Name: Deborah Starling, Supervisor's Phone: 386-***-**** )
Citibank
12/2003 - 5/2004
Jacksonville US
Salary: 11.55 USD Per Hour
Hours per week: 40
Collection Rep
MY POSITION WAS AN OUTBOUND COLLECTION REP IN A CALL CENTER. I CALLED CUSTOMERS THAT HAD A PAST DUE amount TO INFORMED THEM OF THEIR Delinquent AND TRY TO GET A PAYMENT OR SET UP THE CUSTOMER ON A Payment ARRANGEMENT TO BRING THEIR Account CURRENT.. CUSTOMER SERVICE PLAYED A HUGE PART (Contact Supervisor: Yes, Supervisor's Name: Carla Craft, Supervisor's Phone: 904-***-**** )
Hardees
6/2003 - 12/2003
Jacksonville US
Salary: 8.00 USD Per Hour
Hours per week: 40
Shift Manager
MY POSITION AS A SHIFT MANAGER WAS TO OPERATE A CASH
REGISTER,A TIME LOCKED SAFE, Handle LARGE AMOUNTS OF
MONEY,INVENTORY, SET CREW MEMBERS' SCHEDULES AND DAILY
TASKS, CUSTOMER SERVICES, RUN SHIFT WITH MORE THAN 10
CREW MEMBERS, CLEAN AND COOK. (Contact Supervisor: Yes, Supervisor's Name: Ken Cromartie, Supervisor's Phone: 904-***-**** )
McDonalds
8/2000 - 6/2003
Macclenny US
Salary: 6.50 USD Per Hour
Hours per week: 40
Cashier
AS A CASHIER I HAD TO TAKE AND HANDLE MONEY AND ORDER ON FRONT COUNTER OR DRIVE THRU USING A CASH REGISTER, COOK, CLEAN, CUSTOMER SERVICE, OPENED AND CLOSED THE RESTAURANT (Contact Supervisor: Yes, Supervisor's Name: Della Bowden, Supervisor's Phone: 904-***-**** )
EDUCATION
Baker County High School
Glen St Mary, Florida US
High School or equivalent - 5 / 2002
GPA: 3.33 out of 4.0
Florida Community College of Jacksonville
Jacksonville, Florida US
Some College Coursework Completed
Major: Elementary Education
GPA: 3.4 out od 4.0
Florida Metropolitian University
Jacksonville, Florida US
Some College Coursework Completed
56 Semester Hours
Major: Business Admin
GPA: 3.86 out of 4.0
JOB RELATED TRAINING
Collections-Dec 2003
Customer Service- May 2004
CPR certification- Sept 2008
Emergency Response- Nov 2008
Tri-Tech CAD systems-Dec 2008
REFERENCES
Annie Gaines
Telecom I
ab20sz@r.postjobfree.com
Reference Type:Professional
Sabrina Ausgood
Alachua County Sheriff Office
Telecom I
ab20sz@r.postjobfree.com
Reference Type:Professional
Velma Adams
Internal Revenue Service
Reference Type: Professional
ADDITIONAL INFORMATION
Call Center/Phone, Computer-Microsoft Word, Microsoft-Excel, Microsoft-Powerpoint, Microsoft- Access, Customer Service, Typing 51 wpm, Certified Training Officer, Dec '09 Employee of the month nominee, April 2010 Employee of the month nominee
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