Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Hudson, NC
Posted:
July 19, 2013

Contact this candidate

Resume:

Clifford E Robbins

**** ******** ******* ** ******* Falls, NC 28630

Home: 828-***-**** Mobile: 828-***-****

Email: ab1zaa@r.postjobfree.com

I am a lean manufacturing/industrial engineering professional who is experienced in the classical I.E. tools and

trained in the Toyota Production System. I have determined and documented SOP's; used CAD for plant,

departmental, and work station design & layouts; developed and taught lean training programs;

prepared, led, and documented lean events. I have prepared and managed budgets. My experience

also includes working with Q/C and Safety Managers to ensure work methods and processes are

designed to enhance the quality and safety aspects. I have worked closely with sales, customer

service, purchasing, and customers in drafting cost analysis of new products. My degrees are: BS in

Business Administration, 2 AAS degrees, Industrial Management & Industrial Engineering.

Consulting experience has enabled me to hone the ability to relate with all associates in an

organization

Experience:

Manufacturing/Industrial Engineer: Experienced from entry level thru corporate

management. Very knowledgeable about MS Office software. AutoCad experience and

worked in designing departmental work flows and assembly line work balancing.

Facility/Department Layouts: Assisted in laying out a new manufacturing facility and

have had numerous occasions to modify existing work areas and plan and place new

equipment.

Continuous Improvement Management: Responsible for all the lean training and RPI

events. Developed the training programs; oversaw and led the events. Co-produced a

specialized training exercise at R-Anell that illustrates the basis of lean principles that

has been shared with other modular companies and has been sent to the University Of

Melbourne, Australia.

Plant Management: Interim plant manager of a knitting, sewing, and finishing

operation. I directed the supervisors, oversaw the operation of the entire plant and

coordinated the production requirements with sales and the materials ordering with

purchasing.

Team Management: An experienced and effective leader with the ability to

communicate across all levels, appropriately allocate resources and delegate

responsibilities in order to maximize productivity and increase morale.

Corporate Director: Led the Industrial Engineering team in the performance of duties

for eight plants and actively participated in the work. I worked closely with the sales

department in determining pricing for new products.

Purchasing: Performed the purchasing functions for raw materials, departmental

requirements at the corporate level, and I have worked closely with purchasing

departments.

Customer Service: Skills necessary to recognize both the internal and external

customer. Also know the need to constantly exceed expectations.

I enjoy working with all associates in an organization to find solutions and improve work flow. I

look forward to discussing how my skills and talents can meet your needs.

Clifford E Robbins

2311 Connelly Springs Rd Granite Falls, NC 28630

Home: 828-***-**** Mobile: 828-***-****

ab1zaa@r.postjobfree.com http://www.linkedin.com/in/cliffordrobbins

SYNOPSIS

An industrial/lean/manufacturing engineer professional experienced from entry level thru corporate manager.

Hard working, dependable, conscientious. Works well with all associates. Proficient in industrial engineering

methods with experience in various industries. Trained in lean manufacturing; a n experienced lean trainer,

developed lean training programs, led training sessions, planned, led, & documented lean events (6S,

Kaizen). Well versed in MS Office and CAD. My degrees are: BS in Business Administration, AAS degree

in Industrial Management & AAS degree in Industrial Engineering.

SKILLS

Multi-plant Functions Labor Stds

Proficient in all I. E. functions

Lean Manufacturing CAD Plant Layouts

Team Leader

Industrial Engineering Purchasing

Staff Management

Customer Service Budget Preparation

Proficient in Microsoft Office

Inventory Control Developed & Led Training

AutoCAD

Production Scheduling Programs

Toyota Production System

EDUCATION

Bachelor's Degree Business Administration - August 1995

Garner-Webb university Boiling Springs, NC Attended night classes while working full time.

Associate Degree Ind. Engineering - May 1984 & Associate Degree Ind. Management - May 1984

Catawba Valley Community College Hickory, NC Attended night classes while working full time.

Caldwell Community College & Technical Institute – Various electrical, drafting, and management classes

WORK EXPERIENCE

Dec. 2012 – Apr. 2013 & Dec. 2011 – Apr. 2012 & Dec. 2010 – Apr. 2011

Office Manager

Lewis & Co. DBA Jackson Hewitt Tax Service Hickory, NC 28603

Manage Office, Schedule Office Personnel, Prepare Taxes, Open and close location.

April 2012 – December 2012

Industrial Engineer

Express Employment Professionals Hickory, NC 28601

Temporary work with Century Furniture, Hickory, NC Performed & summarized time studies

November 2011 December 2011

Industrial Engineer

Express Employment Professionals Gastonia, NC 28054

Temporary work with LNS Turbo of Kings Mountain, NC Performed & summarized time studies

Convienience Store Manager March 2010 - November 2010

BCW Properties 28645, Lenoir, NC

Open store, wait on customers, daily reports, schedule associates, order stock, deposit receipts.

Level II Tax Preparer December 2009 - April 2010

Lewis & Co. DBA Jackson Hewitt Tax Service 28603, Hickory, NC

Prepare Taxes, Print and distribute bank product checks, Open and close location.

Manufacturing/Industrial Eng. Jan. 2008 – Dec. 2009 & Dec. 2005 – Mar. 2006 & Oct. 2001 – Aug.

2004

CR Enterprises Granite Falls, NC

Engineering Services Providing contract Industrial Engineering services

Subcontracted services to KET InMotion; part of a team of 2 to 4 in automotive assembly plant studied

assembly lines. Used MODAPTS to determine assignments to maximize labor utilization and reduce labor

requirements. Used AutoCAD, Time Study, Lean Manufacturing,

Lean Manufacturing Engineer March 2006 - November 2007

R Anell Homes Denver, NC

Set up lean manufacturing training. Developed a lean training simulation that is being used by other

manufactured housing companies. Lead and oversee the lean activities in the manufacturing operation. Using

Kaizen events to reduce work areas, provide additional in house processing and reduce labor requirements.

Knitting Manager August 2004 - October 2005

Cajah Corporation Hudson, NC

Clothing and Textile Manufacturing

Began setting up a scheduling system. Before complete, was asked to be acting plant manager until a

permanent manager was hired. New manager hired may, 2005. Took over knitting manager at that time.

Temp. Tax Prep. Asst. January 2003 - February 2003

H & R Block Hudson, NC

Assisted Office Manager with clients. Entered tax data for Express Filers. Assembled tax packages as they

were printed.

Director of Industrial Engineering ending title February 1983 - October 2001

Shuford Mills Hickory, NC

Shuford Mills a specialty yarn and fabric manufaturer. Duties oversee and participate in the industrial

engineering functions for five plants with a staff of two. Updated labor standards to follow industry dtandard

and include more accurate interference factors Set up plant budgets each year. Tied the costing models to the

budget data to assist sales in marketing products. Worked with senior management staff and with associates

within the plants to maintain standards and acheive corporate goals.

REFERENCES

Available Upon Job Offer



Contact this candidate