Engineer Customer Service
Resume:
Gladstone, MO *****
Cell 816-***-****
ab1ykr@r.postjobfree.com
Education
Tony J. Cody
** *** ** - ** *** 94 U.S. Air Force
( Biomedical Equipment Technician Apprentice School
Professional Experience
15 Aug 11 - 11 July 2013 InfuSystem Inc.
Position - Senior Bio-Med Technician
( Lead BMET brought in to reestablish Biomedical Field Service Support.
Revenue generated June 2013 up 60% compared to August 2011
( Wrote policies and reports, reestablished depot repair service, and
attended meetings with staff and hospital administration to correct
support problems
31 Aug 09 - 12 Aug 12 Shawnee Mission Medical Center
Position - Senior Bio-Med Technician
( Supported Biomedical and Laboratory Equipment for 400+- bed facility
( Supported multiple clinics throughout the greater Kansas City area
30 Jun 08 - 30 Aug 09 Beckman Coulter Inc.
Position - Clinical Engineer
( Supported Hematology Equipment for Hospitals and Large Laboratories
( Performed on-call duties for 24 hours a day support
23 Aug 04 - 29 Jun 08 PerkinElmer LAS
Position - Customer Support Engineer
( Supported scientific and laboratory equipment and software throughout
the USA
( Installed Mass Spectrometry equipment and Large Laboratory equipment
05 Apr 04 - 23 Aug 04 Mayfield Medical Services
Position - Field Service Technician
( Supported medical /imaging equipment in Kansas and Western Missouri
( Hired to expand range of services
08 Oct 03 - 02 Apr 04 MED-E-QUIP Locators
Position - Manager of Biomedical Services
( Managed biomedical staff in repair and support of biomedical devices
( Implemented policy changes, trained biomedical equipment repair
technicians, and handled customer service issues
08 Nov 99 - 10 Sep 03 North Kansas City Hospital
Position - Senior Clinical Technology Specialist
(Supported biomedical, laboratory, and biomedical network, for 450- bed
facility
( Led the Installation of Lumedx system in the Cardiac Cath Lab to work
with a recently installed Camtronics monitoring system
14 Apr 98 - 24 Jun 99 ServiceMaster at Doctors Community Hospital
Position - Biomedical Equipment Repair Technician
( Supported medical, laboratory, and radiographic equipment for a 230-
bed facility
( Provided Computer support and back-up operator of ServiceMaster
computers
Professional Training
Equipment courses:
Marquette MARS, Marquette MUSE, Marquette Monitoring, Draegar
Narkomed B and C, Quinton Q-Cath, Biomedical Instrumentation Seminar,
LifePak 12, and Nihon Kohden EEG. Sciex MS2 Mass Spectrometer,
PerkinElmer LAS AutoDelfia, Beckman Coulter LH750, Beckman Coulter
LH500
Certifications
International Certification Commission Certified Biomedical Equipment
Technician
CompTia Network+ and A+
Microsoft Certified System Engineer NT 4.0
Associations
American Mensa - Local Group Mid-America Mensa
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