Phone: +91-971*******

Email: ab1xvh@r.postjobfree.com

Vijay Badoni

**-**, * *****, ****** Garam

Gurgaon, India

Professional Summary

More than seven years of multi-cultural experience in the hospitality industry in India comprising of

managerial/executive and supervisory experiences. Experienced in successful management of diverse group of

people within the organisations. Strongly committed to team-building and staff development and implementing

quality improvement technique.

Key Competencies

Communication – For few years now, the spoken word has been a natural deliverance for me

and matching my audience’s wavelength has helped me in making a right connection with my guests,

team and colleagues.

Relationship management – My relationship management skills help me connect to my

guests and provide them with a personal service which they remember as our hotel’s core

values.

Leadership- Carefully guiding and mentoring my team to accomplish organizational objectives and

also aligning their personal goals with that of the organization is something I have learnt in last seven

years. This continues to be one of my core strengths.

Experience

THE ARICENT GROUP, Gurgaon

(Multi Million Company with work base in all over the world, leader in software outsourcing.)

Designation: Hospitality Executive June 2010 – till date.

Department: General Management

Responsibilities Undertaken

• Overlooking the complete management of the organisation including Front Office, Food

courts, Security, Maintenance, Concierge and Events.

• Bookings of high profiled clients in various star hotels & guest houses in India.

• Develop Standard Operating Procedures (SOP) for all core operational departments .

Managed to elevate standards of quality by establishing well defined processes.

• To actively encourage and manage the personal development of the staff through regular

appraisal, 1-1 review meetings etc. for meeting desired business objectives. Managed to

increase employee retention rate by ensuring strong governance around Key Result

Area’s (KRA’s) and Key Performance Indicators(KPI’s). Also ensured deserved

promotions were given after achieving desired performance.

• Liaise with Security and Maintenance to ensure health and safety standards are followed in

every operational part of the organisation and also take control and lead any emergency

situation.

The Imperial New Delhi

(235 guest rooms property including 4 restaurants, 2 bars & 3 conference halls)

Designation: Catering Executive July 2009 – June 2010

Department: F & B service

Responsibilities Undertaken

Manage and in charge of smooth running of Restaurant operations during a shift.

Explore and analyze needs and trends of hotel customers to aid guest satisfaction and

product development.

• Increased the guest satisfaction percentage by introducing new programmes and ideas for

guest recognition.

• Conducted regular meetings to study and improve market segments, guest satisfaction and

revenue generation.

• Successfully managed day to day operations of restaurant, ensured smooth services for a

hotel client and responsible for handling all guest issues and complaints.

• Managed Staff ROTA and regular briefs to keep up standard operating procedures.

• Imparted induction trainings to new starters.

The Crowne Plaza, New Delhi, India

(5 star super deluxe property with 244 rooms, 1 bar, 1 discotheque, 3 restaurants & 4 conference halls )

Designation: F & B Supervisor December 2005-July 2009

Department: F & B Service

Polished and improvised my professional skills and product knowledge within f & b operations.

Gained experience and training in all outlets within f & b service and integrated the training into

desired results.

Responsibilities Undertaken

• Responsible for overall supervision, planning, controlling and coordination of all activities

of the assigned outlet.

• Establish and maintain seamless co-ordination & co-operation with all departments to

ensure maximum cooperation, productivity, and guest service.

• Monitored and supervised service flow in the assigned outlet. .

• Assisted the Restaurant Manager to plan & execute the operations of the assigned outlet.

• Ensure that the company and statutory hygiene standards are maintained in all areas of

the assigned outlet.

• Motivate and develop the team to ensure smooth functioning of the outlet and promote

teamwork.

• Achieved guest satisfaction and organizational profitability through effective utilization of

all resources

Jaypee Palace hotel & convention centre Agra, India

(5 star super deluxe property with 341 rooms and 5 restaurants)

Designation: Job Trainee May 2013 – October 2003

Department: F & B Service

Underwent job training in all aspects of f & b service including Multi-cuisine restaurants, coffee

shop, room service, bar & banquets.

Qualifications

• Diploma in Hotel Management,catering technology and applied nutrition from Govt. Institute

of Hotel Management, Dehradun, India

• Graduation in Science from HNBG University, India

Computer skills

• Windows XP- Covering Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft

PowerPoint.

• Fidelio/Micros Hotel Information System.

Strengths

• Positive attitude.

• Proactive approach.

• Willingness to learn.

• Good ability to relate with others and to work with team spirits.

• Strong Team Leader

• Confident and Outgoing.

Achievements

• Successful completion of EHS Certification audit in Aricent in the year 2012

• Successful completion of EHS recertification audit in Aricent in the year 2013

• Received various appreciations from client in the form of e-mails & comments.

• Received various appreciations from High profile guests, G.M & F& B Manager from time to time.

Other information

Passport status: F1000381 (valid till 2014)

14th February, 1982

Date of Birth:

Nationality: Indian

Marital Status: Married

References

• References can be provided upon request.

Contact this candidate