Namrata Khare

Ph: (M) +91-917*******

Email:ab1xow@r.postjobfree.com

Seeking a Middle Level Position in a growth oriented organization to contribute towards organizational success

SYNOPSIS

Worked as Training Lead in PRITHVI INFORMATIONS SOLUTIONS LTD. Expertise in Training, Development and Customer Relationship Management; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management; highly ethical, trustworthy and discreet

Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence

Adept at working in high pressure environments with strict deadlines and multiple deliverables

Superior communications and interpersonal skills, multitasking with an ability to interact with a wide range of people

AREAS OF EXPERTISE CAREER HIGHLIGHTS

Recipient of “Employee of the month “award for the month of May & June 2010 Aegis Global Solutions, Bhopal

was rated as best employee (Support Function) aug 2010

Star of the month(as a trainer) ( june, jul, sep and oct 2011 ) Aegis Global.

Effectively trained 150 CCE (Customer Care Executive) on Product, Process, Soft Skills and System

Received appreciations from the Senior Authorities and Clients for excellent prospect and performance

Developed specific goals to plan, organize & prioritize the work

Promoted as Specialist Trainer within 11 months of joining.

EDUCATION

Pursuing MBA from SAGAR COLLEGE

Graduate B.COM (COMPUTERS) (SRI SATYA SAI COLLEGE FOR WOMEN’S) BU University 2011

Higher Secondary( Kendryia vidyalaya no.2 BHOPAL ) CBSE Board 2008

High School ( Kendryia vidyalaya no.2 BHOPAL ) CBSE Board 2006

TECHNICAL SKILLS

• Application software - MS Word, Excel, PowerPoint and MS Outlook express

PROFESSIONAL EXPERIENCE

Prithvi information solutions ltd. (1st Feb-2012-30 sep 2012)

Training Lead.

Key Deliverables:

Lead Training department.

Led, Trained, Motivated and Encouraged personnel to build up their confidence level.

Prepaid training dashboard on the daily basis.

Proper feedback given to the trainer.

Aegis Global Solutions, Bhopal MP (22feb-2010- 12Dec -2011)

Training Specialist

Key Deliverables:

Led, Trained, Motivated and Encouraged personnel to build up their confidence level

Gave feedbacks to the CSR's

Ensured the retention of the CSR's in the training period

Call audit and give feedback to the CSR

Ajit Infotech (1st dec-2008-30nov -2009)

Counselor

Key Deliverables:

Handled the customers on call, as well front.

PERSONAL DETAILS

Date of Birth: 16th March, 1990

Languages Known: Hindi, English

Permanent Address: 108(b) naniagiri .j.k road (Bhopal) MP

References: Available upon Request

Prithvi Information solutions ltd. 8 Months

Aegis- Specialist Trainer, Bhopal 20Months

Ajit Infotech -counselor 12 Months

Namrata Khare

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