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Management Manager

Waterloo, ON, Canada
July 19, 2013

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**** - * ******** ***** . ***** York, Ontario . M2N 7H2

Mobile: (416) 500 - 7438 . Email:


Bachelor of Science in Computer Science

**** - ****

University of Saskatchewan

Saskatoon, Saskatchewan

Bachelor of Arts in Economics

1996 - 2000

University of Saskatchewan

Saskatoon, Saskatchewan


( Quality Systems internal audit for COPC compliance

( Conflict Resolution from the Justice Institute of British Columbia

. "The Art of Negotiation", Presented by Sandy Mevorah Esq. of

Negotiation Institute, Inc

( COPC (Customer Operations Performance Centre) High Performance

Management Certified


( Fly-in Camp Experience .


( Effectively managed successful advertising and marketing campaigns

via video, internet and print..

( Effectively maintained an excellent success rate with every goal or

target set

( Delivered speeches and ran meetings for groups of up to 300

( Presented a friendly, pleasant, patient, and positive manner with

clients, staff and volunteers in all past positions

( Extremely detail oriented


. Recognized for ability to resolve complaints to mutual satisfaction

of clients and management

. Recognized for quick problem solving abilities of logistical problems


Proficient in the following programming languages, Operating Systems and


. Primavera Contract Manager\P6 . Various CRMs


. MYSQL . Microsoft Excel\Powerpoint\Access

. C++ . MS Projects


( Project Control functions including project deliverables, scheduling,

estimating and cost analysis reporting.

( Contract Formation, Review and Administration

( ISO 9001 Quality Management system, implementation and audit

( Familiar with six sigma quality management functions.


Proficient Spoken and Written Knowledge of the following languages:

. English . Arabic .



Cameco Corporation, Uranium Mine, Cigar Lake

Contracts Administrator


. Site based administration of construction, mining, drilling contracts

and service agreements with particular focus on claim project

controls, prevention and resolution, schedule adherence,change

management, and payment processing.

. Provide input into bidding, selection, formation of contracts and

terms .

. Responsible for all aspects of on Site contract administration from

kickoff to closeout; including but not limited to review of periodic

progress reports, processing of contract change management,

reconciliation and processing of progress payments, claims resolution,

and chairing of kickoff, closeout and weekly contractor meetings.

. Coordinating with suppliers, revising estimates, expenditure

forecasts and completion reports, and performing other aspects of

project planning as required.

. Contract Management of individual EPC Mining and Construction

contracts of over $100M and overall spend in excess of $1B

. Review of Contractor tender documents and provide rating on

performance of delivery

. Analysis and reporting on cost control factors and productivity


. Prepare monthly spending, variance, accrual and forecast summary


. Provide coaching and guidance to other members of the Contract

Administration team.

. Develop, standardize and implement contract administration processes

for all work packages managed through the Construction Management


. Provide accruals and other cost control related report information to

support Accounting Department.


Cameco Corporation, Uranium Mine, Cigar Lake

Contract Management Consultant Sakina Information

Sciences 2008- 2012

Cameco Corporation


. Data analysis and collection using statistical analysis, data and

workflow modeling for Project Controls.

. Develop and maintain project work plans to support execution of

project activities including detailed estimates.

. Contract Project Management to ensure deadlines are met and delivered

to the highest quality standards

. Analysis and Recommendation on Revenue, Expenses and feasibility of

Various Projects.

. Created Workflows, Processes,Work instructions and training modules

to conform to regulatory standards at Cigar Lake Mine ( Cameco)

. Designed, Delivered and Evaluated Training modules as a Site Trainer

for all personnel at the worlds 2nd largest uranium mine for CAMECO


. Reviewed forms and work instructions to ensure compliance with audit


. Provide recommendations for continuous improvement of processes and

content delivery.

Operations Manager

2006 - 2008

Aditya Birla Minacs

Saskatoon, Saskatchewan

Apple Computers Inc.

Cupertino, California

. Responsible for deliverables on BPO Contracts with Apple computers


. Ensured operations delivery of client requirements as per Contractual


. Managed a workforce budget in excess of $8million, achieved savings

of over $2.2million through increased efficiency implementations over

1 year period.

. Directed and monitor adequate staffing levels to meet quality and

budget standards for a staff of 250

. Assist in defining and establishing ongoing performance measures for

centre personnel

. Meet shrinkage and budgetary requirements for staffing and


. Assist Managing Director to establish and meet centre budgets

. Monitor client expectations and insures effective communications to


. Identify performance and expectation gaps and facilitate resolution

. Conducted internal audits to maintain standards and objectives

related to ISO/COPC compliance

. Responsible for facilitating smooth transition for staff and

operations company takeover and re-branding

. Implemented strategies to ensure growth of company as directed by

senior leadership with target of $1 billion in revenue

. Selected to become part of Apple Customer Service Strategic

Management Team, assisted in maintaining Apple Care Protection plan as

the industry leader in after sales support and service

Center Manager

2003 - 2006


2002 - 2003

Insightrix Research Services

Saskatoon, Saskatchewan

. Establishment, supervision and management of a telephone and internet

market research call centre

Client Loans Analyst/Economic Development Officer

2000 - 2002

Visions North Community Futures Development Corporation

La Ronge, Saskatchewan

( Managed the Visions North CFDC branch office in the Athabasca basin

(first branch office funded by the Government of Saskatchewan in the



Apple Computers inc.


Highest Customer Satisfaction Worldwide

Saskatoon, Saskatchewan

( Recognized for managing performance at a remote site that achieved

the highest global customer satisfaction results.

( Apple ranked No.1 for customer satisfaction by JD Power and


. Managed and lead the introduction of the first Iphone customer

support center in Canada.

Western Economic Diversification


La Ronge,


. Award for successful business planning and implementation. Small

business startups in Northern Saskatchewan


( Volunteering with habitat for humanity global village

( Avid Outdoor activities, weight training and fitness enthusiast

. Participate in sports such as soccer and basketball

( Enjoy world travel and have visited over 20 countries in 4 continents

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