ABUBAKAR BENNA
**** - * ******** ***** . ***** York, Ontario . M2N 7H2
Mobile: (416) 500 - 7438 . Email: ab1x4j@r.postjobfree.com
EDUCATION
Bachelor of Science in Computer Science
University of Saskatchewan
Saskatoon, Saskatchewan
Bachelor of Arts in Economics
1996 - 2000
University of Saskatchewan
Saskatoon, Saskatchewan
CERTIFICATES AND COURSES
( Quality Systems internal audit for COPC compliance
( Conflict Resolution from the Justice Institute of British Columbia
. "The Art of Negotiation", Presented by Sandy Mevorah Esq. of
Negotiation Institute, Inc
( COPC (Customer Operations Performance Centre) High Performance
Management Certified
SKILLS & ABILITIES
( Fly-in Camp Experience .
Communication
( Effectively managed successful advertising and marketing campaigns
via video, internet and print..
( Effectively maintained an excellent success rate with every goal or
target set
( Delivered speeches and ran meetings for groups of up to 300
( Presented a friendly, pleasant, patient, and positive manner with
clients, staff and volunteers in all past positions
( Extremely detail oriented
Interpersonal
. Recognized for ability to resolve complaints to mutual satisfaction
of clients and management
. Recognized for quick problem solving abilities of logistical problems
Technological
Proficient in the following programming languages, Operating Systems and
Applications:
. Primavera Contract Manager\P6 . Various CRMs
. SAP . SQL
. MYSQL . Microsoft Excel\Powerpoint\Access
. C++ . MS Projects
Technical
( Project Control functions including project deliverables, scheduling,
estimating and cost analysis reporting.
( Contract Formation, Review and Administration
( ISO 9001 Quality Management system, implementation and audit
( Familiar with six sigma quality management functions.
Languages
Proficient Spoken and Written Knowledge of the following languages:
. English . Arabic .
Hausa
EXPERIENCE
Cameco Corporation, Uranium Mine, Cigar Lake
Contracts Administrator
Present
. Site based administration of construction, mining, drilling contracts
and service agreements with particular focus on claim project
controls, prevention and resolution, schedule adherence,change
management, and payment processing.
. Provide input into bidding, selection, formation of contracts and
terms .
. Responsible for all aspects of on Site contract administration from
kickoff to closeout; including but not limited to review of periodic
progress reports, processing of contract change management,
reconciliation and processing of progress payments, claims resolution,
and chairing of kickoff, closeout and weekly contractor meetings.
. Coordinating with suppliers, revising estimates, expenditure
forecasts and completion reports, and performing other aspects of
project planning as required.
. Contract Management of individual EPC Mining and Construction
contracts of over $100M and overall spend in excess of $1B
. Review of Contractor tender documents and provide rating on
performance of delivery
. Analysis and reporting on cost control factors and productivity
factors.
. Prepare monthly spending, variance, accrual and forecast summary
reports.
. Provide coaching and guidance to other members of the Contract
Administration team.
. Develop, standardize and implement contract administration processes
for all work packages managed through the Construction Management
Office.
. Provide accruals and other cost control related report information to
support Accounting Department.
.
Cameco Corporation, Uranium Mine, Cigar Lake
Contract Management Consultant Sakina Information
Sciences 2008- 2012
Cameco Corporation
(Contract)
. Data analysis and collection using statistical analysis, data and
workflow modeling for Project Controls.
. Develop and maintain project work plans to support execution of
project activities including detailed estimates.
. Contract Project Management to ensure deadlines are met and delivered
to the highest quality standards
. Analysis and Recommendation on Revenue, Expenses and feasibility of
Various Projects.
. Created Workflows, Processes,Work instructions and training modules
to conform to regulatory standards at Cigar Lake Mine ( Cameco)
. Designed, Delivered and Evaluated Training modules as a Site Trainer
for all personnel at the worlds 2nd largest uranium mine for CAMECO
corporation,
. Reviewed forms and work instructions to ensure compliance with audit
requirements
. Provide recommendations for continuous improvement of processes and
content delivery.
Operations Manager
2006 - 2008
Aditya Birla Minacs
Saskatoon, Saskatchewan
Apple Computers Inc.
Cupertino, California
. Responsible for deliverables on BPO Contracts with Apple computers
Inc.
. Ensured operations delivery of client requirements as per Contractual
agreement
. Managed a workforce budget in excess of $8million, achieved savings
of over $2.2million through increased efficiency implementations over
1 year period.
. Directed and monitor adequate staffing levels to meet quality and
budget standards for a staff of 250
. Assist in defining and establishing ongoing performance measures for
centre personnel
. Meet shrinkage and budgetary requirements for staffing and
expenditures
. Assist Managing Director to establish and meet centre budgets
. Monitor client expectations and insures effective communications to
employees
. Identify performance and expectation gaps and facilitate resolution
. Conducted internal audits to maintain standards and objectives
related to ISO/COPC compliance
. Responsible for facilitating smooth transition for staff and
operations company takeover and re-branding
. Implemented strategies to ensure growth of company as directed by
senior leadership with target of $1 billion in revenue
. Selected to become part of Apple Customer Service Strategic
Management Team, assisted in maintaining Apple Care Protection plan as
the industry leader in after sales support and service
Center Manager
2003 - 2006
Consultant
2002 - 2003
Insightrix Research Services
Saskatoon, Saskatchewan
. Establishment, supervision and management of a telephone and internet
market research call centre
Client Loans Analyst/Economic Development Officer
2000 - 2002
Visions North Community Futures Development Corporation
La Ronge, Saskatchewan
( Managed the Visions North CFDC branch office in the Athabasca basin
(first branch office funded by the Government of Saskatchewan in the
basin)
AWARDS AND RECOGNITIONS
Apple Computers inc.
2007
Highest Customer Satisfaction Worldwide
Saskatoon, Saskatchewan
( Recognized for managing performance at a remote site that achieved
the highest global customer satisfaction results.
( Apple ranked No.1 for customer satisfaction by JD Power and
associates
. Managed and lead the introduction of the first Iphone customer
support center in Canada.
Western Economic Diversification
2001
La Ronge,
Saskatchewan
. Award for successful business planning and implementation. Small
business startups in Northern Saskatchewan
INTERESTS & ACTIVITIES
( Volunteering with habitat for humanity global village
( Avid Outdoor activities, weight training and fitness enthusiast
. Participate in sports such as soccer and basketball
( Enjoy world travel and have visited over 20 countries in 4 continents