Customer Service Manager
Resume:
JENNIFER HAMMEL
Clear Lake, IA *****
**********@*******.***
To obtain a job that will utilize my prior experiences and my college courses. I would like a
chance to be able to advance within an organization.
QUALIFITCATIONS
I am a self-starter, I see what jobs need to be done and I take the initiative to get them
done. I work well under pressure. I’m accurate with bookkeeping duties. The courses and
practicum that I have already taken at the Texas Culinary Academy have prepared me for the
many aspects of a restaurant and management jobs.
EMPLOYMENT
2012-2013 IC System, Mason City, IA
• Worked as a Collection Representative collecting payments on past due
medical and credit card bills
• Used several different computer systems
• Utilized my computer systems to handle skip tracing
• Tested in all the federal and state laws dealing with debt collection
2010-2012 I was a stay at home mom.
2010-2010 Sips Bar and Grill, Clear Lake, IA
• I worked as a line cook. Prepared meals to order on average for 50
customers per shift
• Prepped food, ordered food, and over saw employees.
• I also came up with daily specials.
2008-2010 Grid Iron Bar and Grill, Webster City, IA
• I helped design the kitchen and menu at a new sports bar restaurant
• Trained all the employees and then continued as a part time cook.
2006-2009 The Meadows/Wright Medical Center, Clarion IA
• I planned, prepared, and served noon meals for 55 residents of an
independent living facility
• I was responsible for ordering all the food and inventory. I hired and
supervised 5 employees to assist me in preparation.
2005-2006 Denny’s, Clear Lake, IA
• I trained as the night manager. I was required to learn and be proficient at
all aspects of the restaurant.
• I did twice nightly deposits (averaging $2000.00 per shift)
• Did routine kitchen cleaning and all other manager duties.
2004-2005 Colony Inn, Ventura, IA
• I worked my externship at Colony Inn. I worked both nights and days as a
cook.
• During the days, I opened the restaurant and prepared noon meals and
prepped for evening meals. I placed food orders with vendors.
2003-2003 Kum and Go Store, Clarion, IA
• I worked as a customer service employee: I worked alone at nights and
weekends.
• I stocked the coolers and merchandise. I was in charge of properly
balancing the cash drawer
• I also trained new employees.
EDUCATION Texas Culinary Academy
• Associate of Applied Science Degree in Le Cordon Bleu Culinary
Arts
• Graduate: November 2004
Culinary Arts 1 and 2, Baking and Pastry, Grande Manger, Sanitation, Nutrition, Supervision,
Cost Control, Computer Science, Math, Speech, and Psychology, Restaurant Practicum
Honors, Certificates & Skills
HACCP ServSafe Certificate, Supervision, Cost Control, National Restaurant Association,
Nutrition Certificates, Basic Knife Handling Skills, Equipment Operation
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