Manager Customer Service

Marianne Dietrich

Phone 925-***-****

ab1utp@r.postjobfree.com

EXPERIENCE

Property Manager Assistant 2012

Citiscape Property Management, San Francisco CA

Prepared contracts and maintained contract summaries

Responded to customer service requests in a timely and thorough manner

Assisted the Property Manager in managing customer move-ins and move-outs

Placed suite and directory sign orders

Assisted the Property Manager in managing capital improvement projects

Updated current Vendor lists for maintenance

Appraisal Coordinator 2010-2011

Bay Equity Home Loans, San Francisco CA

Processed orders for various appraisal products by identifying proper vendors and evaluated cost to minimize company expenses.

Interacted with the appraisers, appraisal management companies, and the internal origination, processing and underwriting staffs, and other clients to facilitate ordering and return delivery of appraisal assignments.

Monitored assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file processed accurately and in a timely manner.

Recorded daily work in the appraisal database system to ensure data was accurate and up to date.

Senior Loan Processor/Sales Assistant 2002-2009

Washington Mutual Bank, San Ramon, CA

Processed incoming loan applications; reviewing entire application for accuracy and completeness. Contacted applicants for missing information as needed.

Accountable for working knowledge of loan processing systems including: Loan Works, Visual Banker, Optis and D.U.

Verified and calculated supporting income and asset documentation and verified borrowers had necessary funds to close.

Interfaced with account executives, brokers and escrow officers to discuss status of outstanding files and determine next steps.

Completed verbal verifications of employment and performed HMDA audits on all files to ensure they met compliance standards for state and federal regulations.

Regularly identified fraudulent data by following processing and audit guidelines, clearly summarizing discrepancies found within applications and during verification processes to prevent company lending losses.

Trained new loan processors on job functions and systems

Administrative Assistant 1998-2002

Western Equipment, Oakland, CA

Quoted prices for equipment and resolved customer complaints. Coordinated with various staff members for operational support; served as a liaison between departments.

Provided administrative support by taking calls, assisting visitors, and resolving a range of various issues and inquiries as needed.

Researched market data to audit competitor pricing

Composed and edited correspondence from verbal direction and knowledge of policies.

Prepared and distributed weekly sales reports.

Scheduled and coordinated meetings, interviews, appointments for sales managers, which also included travel arrangements.

EDUCATION

ITT TECH, course completion.

Ohlone College, general studies

Bilingual, Spanish

TECHNOLOGY

WINDOWS

MS Office

Word

Excel

Outlook

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