PROFESSSIONAL SUMMARY

Innovative, skilled, and collaborative professional acting as a Regional Accounts Manager for Canada and Latin America. Developing networks, accounts, and increase Sales performance. Responsible for the acquisition of new accounts, negotiate exclusivity agreements, marketing techniques to increase sales. Oversee logistics operations for clients included in the territory, and a proven record of success by leading, organizing, developing, and implementing new initiatives.

Exceptional level of organization, accuracy, and strategic planning in roles supporting Presidential visits, Vice Presidents, Cabinet Ministers, and important Executives of El Salvador. Used influential leadership skills to promote collaborative and innovative working environments in professional roles. Demonstrated a strong work ethic, while clearly defining standards and expectations in various projects. Specialized in Organizational Leadership with a strong background in Business Management and in fostering relationships and networks.

PROFESSSIONAL EXPERIENCE

• Account Manager - Latin America at Grandlite September 2012 – Present (10 months).

- Accountable for achieving the Regional sales and Profitability goals. Provide direction and leadership to the Staff at factory and headquarters in California. Deliver exceptional customer satisfaction and develop the territory assigned with new and existing customers. Provide quality leadership for internal and external customers, while upholding company values at all times: inclusive of constructive problem solving, facilitating creative improvements, and inspiring others. Responsible for the Region’s forecasting, sales tracking, and set the vision for the Region and develops and adhere to a business plan.

- Develop the Region’s profitability potential into different industry segments in the Region. Establish an environment and foundation for future sales growth. Sells and teaches others how to sell value and solutions to customers. Direct selling activities in the Region, inclusive of resource deployment and customer interactions. Prioritize effectively and in accordance with corporate objectives.

- Prepares reports by collecting, analyzing, and summarizing information. Provides reference for customers by writing documentation; providing support and help. Evaluate market trends and gather competitive information, identify trends that effect current and future growth of regional sales and profitability. Effectively communicate with corporate marketing and sales operations.

- Efficiently manages the region’s distribution networks as needed, supplying alternatives to arising issues in logistics, shipments, and order delivery. Works in conjunction with the Executive Sales Manager and his direct support team to ensure attention and growth of key accounts as needed.

• STATE DEPARTMENT OF EL SALVADOR: February 2005 – September 2012.

Held several positions in the organization, and promoted by displaying a proficiency in problem solving, analysis, and complying with project requirements. Delivered solutions, met deadlines, interviewed customers, analyzed operations, determined project scope, documented results, and prepared reports.

- Project Manager

- Managed complex functional projects supporting data management, client reporting, and implemented problem resolution. Outstanding project planning, execution, monitoring and balancing skills with ability to support multiple and simultaneous projects in different organizational structures.

- Strong computer skills with attention to detail.

- Develop project estimates by identifying phases and elements, personnel requirements, and costs.

- Effective communication with stakeholders to provide accurate reporting information regarding ongoing projects, initiatives, and verify results by completing tests.

- Develop solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications.

- Supervisor - Analyst

- Collaborated with the re-engineering of various processes, and procurement process of the Consular office to improve labor conditions and develop efficient processes in the benefit of the Salvadoran Community.

- Collaborated in the planning and massive diffusion of information reaching large amounts of Salvadorans with the purpose of registering them to government sponsored programs benefiting their legal status.

Experienced Analyst for the Ministry of Foreign Affairs of El Salvador who has consistently demonstrated an Exceptional organizational and strategic planning skill, while supporting Presidents, Vice Presidents, Cabinet Ministers, and important Executives of El Salvador, as well as at the local level.

- An exceptional attention to details, logistics, and the development of productive partnerships in a team oriented institution.

- Collaborated with ICE, USCIS and LAPD in the processing of Salvadoran nationals in their detention centers, while championing the respect of their rights.

- Customer Service Manager

- In charge of team interacting with customers, and also managed personnel for community events related to immigration fairs, health fairs and mobile consulates.

- Solve customer issues, complaints and humanitarian cases.

- Worked directly with different government entities to solve problems with the issuance of passports and legal documentation.

- Dealt with cases of stolen identity, investigation to track documents and lost relatives.

- Managed personnel for community events related to immigration fairs, health fairs and mobile consulates.

- Administrative Assistant

- Processing Passport Applications, review of legal documents, arrange meetings, and provide Managerial and Executive Support across the organization.

- Problem solving, customer service, behavioral management, and collaboration for the common objective of the organization.

- Assist Diplomatic missions and foreign delegations in achieving gubernatorial objectives while performing official duties in the city of Los Angeles.

SKILLS AND QUALIFICATION

- Problem Solving, Receptive, Adaptable, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Networking. A strong motivation to advance while providing quality service.

- Designed training sessions for software applications, immigration forms, passport security measures and proper interviewing techniques.

- Acted as primary liaison between staff, Consular Officers, and local Security offices in Los Angeles; performed analysis, review and evaluation of staff; prepared and reviewed system analytical reports, and customer documentation; prepared investigative reports on complicated issues for a more efficient solution.

- Provided subject matter expertise for problem solving issues, determined the requirements and the process for accurate solutions. Consulted senior staff to introduce the best practices in managing customers flow and practical processes.

EDUCATION

Azusa Pacific University - Bachelor's of science, organizational leadership - 2010-2012

Mount San Antonio College - Associate's Degree, business administration - 2001 – 2003

Languages

• Spanish (Native or bilingual proficiency)

• French (Full professional proficiency)

• English (Full professional proficiency)

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