Quality Assurance Customer Service
Resume:
JASON HERNDON, MSC (CIS), RPSGT, RST
*** ***** * ** **, 925 ROSE ST,
W EST CH ESTER, PA 19380 H ARR ISB URG, PA 17102
SLEEPCODER @GMA I L .COM
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Jason Herndon 484-***-**** 215-***-**** sleepcoder @ mail .com
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CAREER OBJECT IVE
CURRENT DIRECTOR WITH PROVEN RECORDS OF SUCCESS FOR WHICH I AM SEEKING FULL TIME CAREER OPPORTUNITIES IN REGION. I
SPECIALIZE IN COMPANIES WITH HEALTHCARE, INFORMATION TECHNOLOGY, OR QUALITY ASSURANCE TESTING AND MANAGEMENT SKILL
SETS.
SU M M ARY M AJOR QUAL IF ICAT IONS
OF
Senior management
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Reporting directly to the COO daily and interacting with medical directors and physicians.
Project management
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Including building requirements, business case analysis, design, development, quality assurance and
performance for a mid range company in healthcare.
Quality assurance.
ҩ
Formation, testing, implementation, and outcome reporting.
Senior system administrator.
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Windows operating systems, Database, Hardware and Software master knowledge.
Company organization for mid range company.
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Adaptable to new concepts and technology rapidly.
ҩ
CORE COMPETENCIES A ND S K I L LS
Planning & Implementation DNS Networking & Planning Excellent Presentation Skills
Senior Management Domain Administration Multi task and Efficiency
Risk Assessment & Control Outstanding Customer Service Interpersonal Communication
Quality Assurance & Overseeing System Training & Operation Client Retention/Satisfaction
Quality Testing End User Supporting & Reporting Leadership & Motivation
Quality Reporting Equipment Maintenance Complex Policy and Procedure Writing
Technical Writing Problem Resolver
Direct Reporting to COO Highly Analytical & Organized
A+ Certification Fine Negotiating Skills
E DUCAT ION /PROFESSION AL B ACKGROUND
2003 – 2005 MSc(CIS) Masters of Science, Computer Information Systems
University of Phoenix Online
1995 – 2000 BGS Bachelor’s of General Studies, Minors in Chemistry and Theatre
Armstrong Atlantic State University Savannah, GA
PRO F ESS IO NAL EXP E R I E NC E
2007 – Present Director of Technical Operations University Services Philadelphia, PA
University Services is a sleep medicine, clinical drug research, and Toxicology Company based out of
Philadelphia. The sleep medicine practice has (6) six cities located around the Delaware valley. All centers are
fully accredited sleep centers, recognized by Community Health Accreditation Program and American Academy
of Sleep Medicine, nationally.
Senior Management, reporting directly to the COO, directs management of 4 managers and 85 staff.
ҩ
Directed organization of 5 contracted vendors responsible for the programs, projects and software
ҩ
releases for the multiple healthcare product in the organization.
Developed an integrated cost management strategy incorporating business planning and cost controls
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across six sites for a multi regional medical sleep practice around Philadelphia.
SQL, troubleshooting code in Medinformatix EMR software and testing outcomes to custom interface.
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Managed development annual budget of $1M encompassing internal and external labor, IT hardware and
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software, infrastructure and training updates.
VMware, configurations and installation models.
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Network system engineering, system security monitoring, and remote operations and utilization
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Medinformatix, Electronic Medical Record development, training, and implementation.
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Quality Assurance Officer for programs, systems, and personnel.
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Policy and Procedure Author
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Technical Writing, Medinformatix process and workflow for all employees
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Developed successful teams across multiple geographic areas
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Senior management analysis including risk assessment, service load, and patient volumes on a center by
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center basis for planning and implementation of new areas of profit and center growth.
Set up and maintenance of equipment, employee training, and site settings.
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CHAP and AASM Accreditation Planning and Submission
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Knowledge Base construction and implementation.
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Led 5 15 concurrent projects
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2004 – 2007 ( RPSGT) Technologist & Supervisor of QA Wellstar Health System - M ar ietta,
GA
Wellstar is a regional grouping of hospitals in the Northwest region outside of Atlanta. They were noted as being
one of the top 100 hospital systems in America. Wellstar Health systems are hospitals, doctor's offices and
urgent care locations. Our location was in one of their specialty and LTAC hospitals in the five county region.
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Jason Herndon 484-***-**** 215-***-**** sleepcoder @ mail .com
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Registered Polysomnographic Technologist
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Quality Assurance Supervisor for 10 employees.
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Technical Protocol Writer and Revision writer
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Computer Support and Technical Training.
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End user support and Report Development.
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P age 4
Jason Herndon 484-***-**** 215-***-**** sleepcoder @ mail .com
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2002 – 2005 S upervisor of Technical Staff Southern Sleep Technologies, Inc - M acon,
GA
Southern Sleep Technologies was a independent sleep medicine testing group. It contracted with regional and
local hospitals to provide sleep testing services to small rural doctors in the State of Georgia.
Registered Sleep Disorders Technician
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Oversaw the day to day operations in the Sleep Disorders Center, direct management of 5 technicians.
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Assisted with hiring, team member evaluations, budgeting, developing new programs and marketing.
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When needed performed sleep studies at each sleep center, in a network of 20 state hospitals in Georgia.
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Assisted with the generation of accurate reports by tabulating sleep/ wake and clinical event data.
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QA systems
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End User Support
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1999 – 2002 M anager of Computer T raining Gateway Country Stores, Southern Region -
Savannah, GA
Gateway had over 300 stores nationwide before closing the retail stores due to financial loss. The retail stores
included sales and training of personal computer systems to customers.
Certified Technical Trainer; A+ Certification
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Manager of Training, 5 employees, remote and onsite.
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Development of training procedures, sales, marketing, and research for businesses in the region.
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Sales of multiple contracts with employee training provided at the store or at the company location.
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MAJOR AC H I E V E M E N TS AWARDS
AN D
ҩ Implemented a highly organized, easy to use, email based support ticket and monitoring
system for use in a medical practice with six remote locations.
ҩ Implemented two electronic medical record (EMR) programs.
ҩ Saved my current company $10, 000 in developing electronic solutions to previous paper work-
f lows.
ҩ Improvement of productivity and t ime management by creating on-line t raining and
managing online quality assurance testing.
ҩ Adaptable to learn and apply new concepts and technology rapidly.
ҩ Built and retained regional and national relationships within the operating organization and
senior management teams to address IT needs and develop business strategies for increased
g rowth.
ҩ Resolving issues with minimum downtime and problem resolution to include data and
support documentation for implementing new t raining to improve current employee skills to
solve issues without requiring additional technical support.
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J ason Herndon 484-***-**** 215-***-**** sleepcoder @ mail .com
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ҩ Proven t rack record of delivering results under assigned t imelines and providing on-demand
w hen needed.
RE F E R E NCES
Susan Keller Yenney Dr. Zina Garber Scott Scheidt
ab1uk6@r.postjobfree.com ab1uk6@r.postjobfree.com ab1uk6@r.postjobfree.com
678-***-**** 610-***-**** 912-***-****
P age 6
Jason Herndon 484-***-**** 215-***-**** sleepcoder @ mail .com
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