Customer Service Representative

Location:

Posted:

July 18, 2013

Dawn M. Bonella

Westminster, MD 21157

ab1uen@r.postjobfree.com

Profile

• Highly motivated Customer Service Representative with experience in routing

drivers/technicians, using different routing software, dispatching, billing and office

computer systems.

• Customer centered to ensure all needs are met for external and internal customers.

• Experience in shipping and receiving, maintaining inventory levels for accounts, and

provide billing for accounts.

Professional Profile

Belts, Baltimore, MD

1/2013-6/2013-Temporary Position

Customs Exam Station Representative

• Route company drivers and outside carriers to pick up containers at the Port of Baltimore

• Receive Customs/Homeland Security containers for inspection. Ship out containers after

inspection.

• Complete all driver payroll for Belt’s and all billing for Customs and Homeland Security

inspected containers.

MTC Logistics, Baltimore, MD (formerly-Merchants Terminal Corporation)

1/2010-6/2012

Customer Service Representative and Shipping and Receiving Representative

• Accounts Receivable-responsible for billing for all received product, process Comchecks,

business checks, and invoices

• Customer Service-schedule all appointments, speak with customers about billing issues,

create and process the truck schedule each day, enter and check orders, and responsible

for covering the Customer Service Department for others when they call our or go on

vacation.

• Shipping and Receiving-responsible for checking in drivers, process BOLS, verifying

products are coming into the warehouse and leaving the warehouse correctly.

Software Experience

• NPS, CARS, RIMMS, RoadNet, Microsoft Office, email, internet, Red Prairie, and

MVision

References:

Trish Clarke-MTC Logistcs-Supervisor-240-***-****

Ann Christensen-Belt’s-Superviser-410-***-****

Amanda Summerfield-MTC Logistics-Co-Worker-443-***-****