Customer Management
Resume:
Shrone Conaway
ab1ude@r.postjobfree.com
Ent ry level law fi rm support staff with twelve years of office experience, including five in
t he banking industry. Currently enrolled in Paralegal program, with anticipated
g raduation date of 2014. Strong work ethic and attention to detail. Well versed in the team
environment. Highly skilled in the use of Microsoft Office, Word Access, Word, Excel &
PowerPoint, Microsoft Outlook, Internet Explorer, Typing 65 WPM, Data Ent ry 10,000 key
s troke filing and additional filing skills and phone customer services.
Wells Fargo Bank 07/2010–4/2013
Loan Servicing Analyst I I I and Front End Loan processor L ake Mary,
F lorida
Processor is to ensure the timely and accurate packaging of all loans originated by our loan
officers. Responsibilities include:
• Input proper loan information into the system for processing. Responsible for
ensuring that all loan documentation is complete accurate verified and complies
w ith company policy.
• Gather information and take each file from pre-approval to closing.
• Verify loan documents including income credit appraisal and ti t le insurance
u ltimately preparing application for submittal to underwri ting.
• Review file documentation and make sure all i tems needed are requested. Order
and coordinate loan documents. Meet crucial deadlines requested. Perform any
additional duties/activities assigned by management.
• Evaluates foreclosure files and creating file audits to determine if Wells Fargo
was in compliance in the preventing customers from going into foreclosure.
• Research and respond to customer complaints promptly and accurately.
• Promptly and effectively resolved complex products and/or service issues by
clarifying the customer’s complaint.
• Determine the cause of the customer complaint, select and explain the best
solution to solve the complaint.
• Adhere to operational controls, including legal, corporate and regulatory
p rocedures to ensure the safety and security of customer and bank assets.
• Keep abreast of corporate compliance logs as i t pertains to the financial
i nstitution foreclosure and bankruptcy processing.
• Ensure that Wells Fargo legal and compliance foreclosure practices and processes
for all states are in direct compliance with federal regulations such as TI LA,
Regulation Z, Fair Credit Reporting Act and RESPA.
JC I I I & Associates 03/2010-07/2011
Document Retrieval Tampa, Florida
The primary function of the Loan Processor is to ensure the t imely and accurate packaging
of all loans originated by our loan officers. Responsibilities include:
• Gather information and take each file from pre-approval to closing. Input proper
loan information into the system for processing. Responsible for ensuring that all
loan documentation is complete accurate verified and complies with company
policy.
• Verify loan documents including income credit appraisal and ti t le insurance
u ltimately preparing application for submittal to underwri ting.
• Review file documentation and make sure all i tems needed are requested. Order
and coordinate loan documents. Meet crucial deadlines requested. Perform any
additional duties/activities assigned by management.
• H andle the tasks of reviewing and analyzing complete residential loan files to
verify the completeness of data from various financial institutions. Worked on
special projects which include Forensic Underwri ting and Compliance as needed
and assigned.
• Responsible for responding to wri t ten and phone inqui ries from customers, t i t le
companies, and internal personnel regarding loans.
Bank of America 4/2008- 2/2009
Imagining Clerk / Pre-Underwrit ing Reviewer Tampa, Florida
Maintained accuracy, authenticity and legality within the documents while drafting,
converting, storing and managing the organizational documents. Pre-underwri te loan
applications, lock rates and gather all documentation required for loan approval and
submission to underwri ting for final approval.
Allied Van Lines 07/2001-03/2008
Corporate Receptions
Duties included but not limi ted to Directing visitor’s to their destination, answering
i ncoming calls and t ransfer multi-lines telephone services, setting appointments, schedule
conference meetings, schedule t ravel, filing, issuing visitor pass, ordering lunch for
meetings, type memos faxing emails maintaining the lobby always providing a welcoming a
positive atti tude.
Educational Summary:
• Rasmussen College Paralegal 2014
Awards:
• Phi Theta Kappa In ternational Honor Society Beta Omicron Mu Chapter
Volunteer Experience:
M ake a Wish Foundation: Tampa, Florida 2012-Current
Work major events from Charity Balls to charity walks, selling Raffle Tickets to asking for
Donations, cold calls, clean up events, airport greeter, send off parties as well as welcoming
children home from a event, also met with families as first point of contact on gathering
i nformation to provide a child’s wish.
Contact this candidate