Assistant General Manager
Resume:
Valerie J Paul
ALBUQUERQUE, NM **121
Phone: 505-***-****
********.******@*****.***
Objective
A position in CUSTOMER SERVICE where knowledge, abilities, and extensive customer service
experience can be drawn upon to make a positive contribution toward the growth and profitability of
your company.
Ability Summary
Responsible for financials, human resources, and administrative assistant management of 127-room
hotel.
* Process payroll for staff of over 30.
* Recruit, hire, train, schedule, supervise, and evaluate hotel employees.
* Manage all hotel departments, including Housekeeping, Front Desk, Administration, Kitchen, and
Maintenance.
* Handle accounts receivable and accounts payable.
* In charge of inventory control, purchasing of supplies, food and beverages.
Employment History
1st Assistant General Manager
05/2009 - 09/2012 Hyatt Place Albuquerque Airport Albuquerque, NM
Responsible for financials, human resources, and administrative assistant management of 127-room
hotel.
* Process payroll for staff of over 30.
* Review Daily Financial Packets, counted safe cash drawer, verified all shift cash drops,
prepared and delivered daily bank deposits.
* Review purchase card transactions online, and reconciled purchasing cards to monthly
statements for GM, and myself.
* Processed Month End Reports
* Tracked and responded to Medallia online guest surveys, followed up on any guest
complaints, and rewarded customer service team on positive guest responses.
* Recruit, hire, train, schedule, supervise, and evaluate hotel employees.
* Manage all hotel departments, including Housekeeping, Front Desk, Administration, Kitchen, and
Maintenance.
* Handle accounts receivable and accounts payable.
* In charge of inventory control, purchasing of supplies, food and beverages.
* Initiate capital projects, and followed through to completion.
* Led by example, demonstrating Hyatt Brand Standards.
* Coached a First Place Team; team member received 100% on secret shop.
* Observed direct reports, and followed through with documented coaching conversations .
* Implemented new and efficient procedures for staff.
* Identified loss of revenue, implemented new procedures, and personally collected lost
revenue.
* Conducted yearly reviews for direct reports.
* Promoted direct reports.
* Promoted through managerial ranks over three years to top level 1st Assistant General Manager.
2nd Assistant General Manager
05/2007 - 05/2009 Hyatt Place Albuquerque Airport Albuquerque, NM
Responsible for financials, human resources, and administrative assistant management of 127-room
hotel.
* Process payroll for staff of over 30.
* Recruit, hire, train, schedule, supervise, and evaluate hotel employees.
* Manage all hotel departments, including Housekeeping, Front Desk, Administration, Kitchen, and
Maintenance.
* Handle accounts receivable and accounts payable.
* In charge of inventory control, purchasing of supplies, food and beverages.
Front Desk Associate / Trainer
08/2003 - 05/2007 Hyatt Place Albuquerque Airport Albuquerque, NM
Provides customer service at front desk of 127-room hotel. Fields up to 80 incoming calls daily
providing information and taking reservations.
* Hired as Front Desk Associate - recruited by General Manager to train newly hired front desk
personnel.
* Winner of numerous secret-shopper and incentive awards (details on request)
* Recipient of four meritorious pay raises.
Night Auditor
08/2002 - 08/2003 Amerisuites / Hyatt Place (Midtown location) Albuquerque, NM
Handled nightly account reconciliation as well as late-evening check-ins and early morning check-outs
at 127-room hotel.
* Hired as Front Desk Associate - promoted to include Night Auditor duties after just three weeks
with the company.
Bartender / Server Trainer / MOD
02/1999 - 07/2002 Applebee's Neighborhood Grill and Bar Albuquerque, NM
Prepared mixed drinks and served cocktails, beer and wine to customers and servers at extremely
high-volume family restaurant. Handled daily cash reconciliation. As both a food server and
bartender, filled in as Shift Manager when required.
* Hired as Food Server - Advanced to Certified Food Server Trainer with 100% pay raise after 18
months: promoted to bartender six months later.
* Named Employee of the Month in 2001.
* Recipient of consistently outstanding performance reviews.
* Won numerous incentive-based sales and service contests.
Education and Trainings
Completion Date Issuing Institution Qualification Course of Study
12/1998 CNM formerly known General Equivalency General High School
as TVI Degree (GED) Curriculum
Detailed References Upon Request
Contact this candidate