Customer Service Technician
Resume:
Lynette D'Elia
215-***-**** ? ab1sax@r.postjobfree.com ?124 Horseshoe Dr. Quakertown,
Pa. 18951
OBJECTIVE: Obtain a challenging research position fully utilizing over
ten years of scientific work experience enhancing the organizations
productivity and profitability.
QUALIFICATIONS:
? Over nine years of solid laboratory experience in pharmaceutical and
contract laboratory environments.
? Strong technical background in pre-clinical research.
? Excellent animal management skills and handling.
? Proven project management scheduling and documentation experience
including GLP and GMP compliance.
Clinical Research Monitoring and Coordination Certification
11/2010
Gained knowledge of GCP, ICH guidelines and regulatory requirements for
clinical trial management.
WORK EXPERIANCE:
Rockland Immunochemicals Inc, 2011- Presant
Monoclonal Antibody Technician
Monoclonal department primarily working with suspension cell lines
? Excellent Aseptic Technique with expert knowledge of contamination
potentials and trouble shooting.
? Applied cell counts and viability of cell lines to determined
expansion volumes for terminal flasks, production scale up or cell
banking.
? Successfully executed numerous mouse and rat fusions resulting in
client specific custom monoclonal antibody development in both PEG and
Electro fusion methods
? Applied mathematical calculations for dose, and concentration of
antibody for label and vial final product, or animal immunizations.
? Knowledge of western blotting, and protein A purification processes.
Lampire Biological Laboratories Inc.
2003 - 2010
Ottsville, PA 18942
Principal Investigator
2007 - 2010
Directly responsible for both the monoclonal and polyclonal antibody
production department's rodent protocol program including protocol
generation, design, approval, implementation and documentation
maintenance.
Project Management skills:
? Interfaced with the sales team and clients to accommodate projects
requests, generate study quotes, and determined acceptable time lines
for completion.
? Designed and implemented detailed project schedules based on client
protocol specifications, resource availability and budget constraints.
? Generated data and documented results for all ongoing protocols and
procedures.
?Conducted multiple simultaneous project implementations meeting all
customer, government, and documentation requirements.
? Trained and guided team members on laboratory techniques and standard
processes.
Sales and Customer Service skills:
? Excellent product and service comprehension with the ability to
effectively communicate product benefits to all levels of customers.
? In depth understanding of client needs targeting appropriate services
and products to the individual consumer.
? Efficient client follow up ensuring customer satisfaction with timely
identification and resolution of outstanding issues.
? Company trade show representative presenting products and procuring
new leads.
Tissue Culture Technician 2005 -
2007
Monoclonal department primarily working with suspension cell lines
? Excellent Aseptic Technique with expert knowledge of contamination
potentials and trouble shooting.
? Applied cell counts and viability of cell lines to determined
expansion volumes for terminal flasks, production scale up or cell
banking.
? Successfully executed numerous mouse and rat fusions resulting in
client specific custom monoclonal antibody development.
Laboratory Technician 2003 -
2005
Monoclonal and polyclonal antibody production departments
? Prepared and administered injections including calculations,
formulations and dose volumes being highly proficient in injection
routes ( IT, IP, SQ, ID, IM,) with mice, rats, hamsters, guinea pigs and
rabbits.
? Extensive experience with bleeding techniques and blood processing for
all species listed above.
? Knowledge of ELISA assays in order to identify strong specific
antibody signals of cell lines as well as good candidates for fusions as
per protocol.
? Experience working with alternative toxicology assays: whole rat
embryo and zebra fish embryo scoring and dissection (toxicology
screening for teratogens)
White Eagle Laboratories 2000 -
2003
Doylestown, PA 18901
Laboratory Animal Technician / Project Leader
? Highly skilled in scientific documentation and data entry utilizing
multiple electronic systems.
? Proficient in blood collection and dosing techniques for research
animals including dogs, cats, rabbits, ferrets, rats and mice.
? Experience with experimental drug handling, preparation, receiving,
accountability, and shipping.
? Performed pharmacokinetics, palatability, mouse hair growth, adjuvant
arthritis, pain models and other pre-clinical toxicology studies and
research in accordance with Good Laboratory Practices and guidelines
with the utmost skill and detail.
Certifications and Memberships:
2008 IATA hazardous goods shipping certification
2005 AALAS Laboratory Animal Technician Certification (LAT level)
2001- 2010 Member of National AALAS
Lynette D'Elia ? 215-***-**** ? ab1sax@r.postjobfree.com ?124 Horseshoe
Dr. Quakertown, Pa. 18951
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