ROMEO O. MONTILLANO

***** ******** ******* **. **** #910

RANCHO SAN DIEGO CA 92019

619-***-****

ab1r1u@r.postjobfree.com

QUALIFICATIONS

• Revamped and streamlined City/Caltrans operational and reporting procedures with management approval

for highway widening and water utility relocation to eliminate red tape, long wait, lengthy process, and

extra expenditures of money, time and manpower.

• An integral and key part of inventing the idea of combining and implementing the City of SD Maps &

Records: GIS, maps, blueprints, water utilities and roads into one program which is now used by City,

Caltrans, contractors and other agencies.

• As a project engineer, when asked directly for a funding option, I advised Caltrans to allow a small toll for

the SR125 (i.e. New Jersey turnpike and Coronado bridge) eventually fund itself, for the offset of its

building and construction costs. Result: A funded and successful SR 125 connection.

• Praised not only by City of San Diego management, but by County of San Diego clients as well for

providing expedited, thorough, accurate and courteous customer service and exemplary organization and

response assistance.

• Problem: City management posed the question of revitalization of gaslamp and the downtown area? My

solution: Mimic the Yankee stadium to bring life to downtown thus generating economy in area. Hence, the

creation of Petco Park and Gaslamp revitalization.

• Earned a bachelor’s degree in planning with focus in business and marketing; also possesses an associate

degree in computer science.

• Over twenty years of progressive customer service, inside sales, problem resolution, and program

management work experience.

Over four years’ experience in the apparel/uniform industry. Also founded Cavewear Sports Apparel.

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Over six years previous USAF supervisory and leadership experience.

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• Demonstrated passion and identifiable results for ensuring a great customer experience with every contact.

Ability to work effectively throughout the organization to ensure that customer is the center of all

transactions.

• Past experience in developing KPIs for USAF, customer surveys and in developing and implementing a

service model.

• Excellent verbal and interpersonal communications skills including the ability to effectively interface with

all level personnel; excellent written communication skills and negotiation skills.

• Demonstrated strong analytical skills to include experience in analyzing and optimizing processes and

systems.

• Ability to effectively work under pressure to meet deadlines in a high volume and fast paced environment.

• PC Proficiency to include intermediate Word, intermediate Excel, Access, InfoPath, SharePoint, Publisher,

Outlook and PowerPoint.

EXPERIENCE

Digital Medical Document Processor (San Diego Field Agent)

Taylor Morse, Laguna Hills, CA 2011 2012

• Served subpoenas for all medical hospitals and clinics from Oceanside to Chula Vista.

• Scanned and picked up medical records/billing/films at Scripps, UCSD, Kaiser, Sharp, Tri City, etc.

• Wrote out, processed checks and financial transactions as needed.

Electrician (Task Project Manager/Planner)

Pacific Ship Fabrication and Repair San Diego, CA 2009 2011

• Installed, maintained, and repaired electrical wiring, equipment, and fixtures, ensuring that work is in

accordance with relevant codes; installed and serviced portable HVAC, intercom systems, and electrical

control systems. Worked on various US Naval and MSC ships in San Diego harbor and NASSCO shipyard.

• Considerable ability to explain instructions and guidelines to others effectively. Ability to assist and provide

training to crew.

• Great ability to lead, assign tasks to peers, prioritize/coordinate work; volunteered for 2nd shift in a three

man crew.

Unemployment and Disability Insurance Program Representative

State of California, Employment Development Department San Diego, CA 2006–2007

• Conducted person to person counseling appointments through telephone; assisted in the planning,

coordinating and scheduling of informational meetings and other organization’s functions/activities.

• Processed initial unemployment and disability claims (written and reviewed health and medical reports),

attended and contributed to office and management operations/training program.

• Customer service and questions handling, program referrals, urgent call resolutions, confidential

information processing and entry; adjudications; eligibility determinations of claims.

• Assisted in preparing reports and documents necessary to meet reporting requirements or to support claims

or applications for benefits.

Identified and resolved technical, operational and organizational issues.

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Identified opportunities to make system and process changes to improve overall effectiveness.

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Worked with Human Resources and training team to develop, better and implement an annual

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departmental training plan.

Project Management Assistant (Engineering & Drafting)

City of San Diego, Water Department San Diego, CA 2001–2005

Worked with Senior Leadership to develop and implement a best in class service model, balancing the

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needs of the customer to those of the department. Identified and eliminated barriers to accuracy,

productivity and quality.

Developed and monitored Key Performance Indicators (KPIs) for the department. Makes changes and

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corrections as needed to ensure measures stay on course; heads off negative service trends. Developed

departmental and operational goals to support overall department strategy and City goals.

• Monitored the status of each national program to ensure that policies and procedures are followed and goals

and objectives are being met. Understood current department program activities to manage BMPs and

forecast work flow.

• Developed and implemented surveys and other methods to measure customer satisfaction.

• Developed strong working relationships with other departments to accommodate timely and complete issue

resolution.

• Supervised, researched and participated in the investigation and resolution of complex customer

complaints.

Personified, supported and led peers towards quality and department core values.

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Excellent organizational and time management skills.

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• Demonstrated proficiency in meeting professional commitments.

• Actively assisted the Program Manager and Director by performing special projects, urgent high priority

customer requests, ad hoc tasks, administrative work and independently resolved problems associated with

administrative, project management and operations functions of the City of San Diego water department.

• Prepared recurring and special reports, studies, and analyses required by Deputy Director and Senior Civil

Engineer; responded to a variety of personal, telephone and written inquiries as well as organization of and

participation in intra and extra departmental business meetings.

• Improved City of San Diego Geographical Information System; increased efficiency of Maps and Records

computer program; co wrote and reorganized City/Caltrans planning and operation process list.

• Coordinated, reviewed and compiled reports on work measurement data; maintained files, personnel

records, manuals, charts, maps and other related materials.

• Managed, reviewed, coordinated and overseen various construction projects for water, environmental, civil

engineering, safety and capital improvements program. Responsible for project managing various

construction projects and meetings.

• Implemented, instructed, and presented training materials and safety presentations for new employees and

field crews.

Case Manager (Human Services Specialist/Eligibility Tech)

County of San Diego, Health and Human Services Agency San Diego, CA 2000–2001

• Ensured analysis and accurate accounting of payments for foster homes/institutions monthly via data entry.

• Determined program/eligibility for foster children; health/benefits review; client visits/interviews.

• Updated and informed new social workers and staff on current or new policies and procedures. Member of

Quality Assurance PAT team.

UCSD Student Intern / Planning and Drafting Technician III

UCSD Capital Planning Office La Jolla, CA 1999 2000

• Developed and learned capital improvements planning operations, budget and finance appropriations;

implemented land use planning and design projects, recruited, trained, and supervised new hires.

Provided fieldwork measurements of university facilities for funding, trained CADD and CIP operations

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and guidelines to new students.

Researched and developed senior thesis: “New Urbanism” and “Smart Growth”; interviewed staff;

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implemented Smart Growth and eco environmental planning in design and study.

Aerospace Ground Equipment Specialist

United States Air Force, Department of Defense Overseas and USA 1992 1999

• Served as maintenance technician, project and deployment manager, supervisor, customer service, flight

line liaison/coordinator of aircraft operations for squadron, wing and unit events.

• Managed, inventoried, maintained, troubleshot, serviced, repaired, safeguarded and operated $M worth of

military assets and resources.

• Ability to analyze, write, present and convert statistical data, reports, maps and charts.

• Deployment and Readiness Operations Officer, Quality Assurance/Control and Process Action Team,

Hazardous Waste handler and Assistant Hazardous Materials Manager; Security Forces Augmentee.

• Worked in retail sales PT in Base Exchange for six years.

EDUCATION

Working towards an MBA – University of Phoenix

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BA, Urban Studies and Planning, Business/Marketing – University of California San Diego, June 2000

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AS, Computer and Information Science, Communications – University of Maryland, August 1998

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AS, Aerospace Technology, Management – Community College of the Air Force, May 1995

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PROFICIENCIES, CERTIFICATIONS AND TRAINING

Quality Assurance Training (Training the Trainer), Quality Control, HVAC Universal, NCO Academy, Supervisory

Academy 2000, ISO 9000, Six Sigma/Lean, SCADA, Oracle, SQL, Sage Enterprise Resource Planning (ERP)

AccPac, Great Plains, Sage ERP Mas500, Bill Of Materials (BOM), Proclarity. Micro station, AutoCADD, Splash

GIS, VBasic/C++/Pascal/Unix Programming, Microsoft Office – UCSD, Founder of CAVEWEAR – sports apparel

online.

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