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Customer Service Manager

Location:
Pikesville, MD, 21784
Salary:
37,500
Posted:
July 17, 2013

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Resume:

Richard Gerber

**** *** **** ** **********, MD. *1784

ab1qh9@r.postjobfree.com 443-***-**** (H) 443-***-**** (C)

CAREER SUMMARY

Detailed/task oriented self starter with management and purchasing capabilities, inventory control, collections, with supervisory experience. To grow within a company, and assist with the growth and prosperity of that company.

SKILLS

Management Problem Solving & Resolution Purchasing Capabilities Detail Oriented

Inventory Control Task Oriented Collections Experience Self Starter

Supervisory Experience

PROFESSIONAL EXPERIENCE

InStep Leather, Sykesville, MD 2008 – 2012

Store Manager

* Upgraded store efficiency by processing and evaluating daily sales reports

* Increased sales by evaluating stock and recommending another product line sold based on geographical location

* Improved inventory turn around by ordering product prior to depletion

* Increased product control by matching and verifying purchase orders against packing list.

* Decreased wrong product shipped by contacting vendor and arranging for the correct product shipped; returning the improper products

* Intensified Public Relations by utilizing and expanding the companies email database

* Price compared with vendors and purchased needed items required

Space, Ltd. Woodlawn, MD 2008

Model Railroad Track Assembler/Plastics Molding Machine Operator

* Upgraded Model Railroad Track and kits by 40% for distribution throughout the world

* Operated Plastics Molding Machines

* Helped in shipping/receiving when required and improved efficiency by 25%

RICOH Professional Services, Hagerstown, MD 2007

On-Site Fleet Manager

* Increased company efficiency 60% by managing a fleet of 64 copiers/fax machines

* Increased efficiency 60% by maintaining copiers/fax machines with toner and fuser oil

* Reduced downtime 75% by contacting service technicians for machine maintenance

* Reduced downtime 75% by keeping ordered supplies in stock

* Strengthened visibility of machine efficiency 60% by performing meter readings & month end reports

* Developed management communications and awareness of machine efficiency 55% by upgrading month end reports and emailing them to the appropriate managers

Lanier Worldwide, Inc., Owings Mills, MD 2005 – 2007

Accounts Receivable Collector

* Increased company revenue 35% by contacting aged receivables customers

* Expanded revenue by collecting $24.7 million in bad debt in 2006 utilizing my collection skills

* Increased customer retention 55% by arranging for payments from customers

NCO Financial Systems, Baltimore, MD 2004-2005 Accounts Receivable Collector

* Increased company revenue 40% by collecting on defaulted continuing educational loans

* Improved customer service 60% by arranging for payments plans and settlements

* Intensified revenue 60% by processing check and credit card payments in a timely manner

* Increased company awareness 60% by verifying credit bureau reports for assets/liabilities

* Increased reliability of information 60% by updating the FACS System with account status

Jones Networking Associates, Baltimore, MD 2004

Purchasing Agent

* Improved quality of product ordered 70% by having vendor knowledge and performing price comparisons

* Increased product control 55% by matching and verifying purchase orders against packing list.

* Strengthened company efficiency 65% by processing orders for pickup per purchase order and notifying designated parties

* Improved job efficiency by 40% by establishing new vendor list for price comparison

Schmidt Baking Co., Baltimore, MD 2001 – 2003

Purchasing Agent/Maintenance Department

* Improved product quality by 45% having vendor knowledge and performing price comparisons

* Increased product control 40% by matching and verifying purchase orders against packing list

* Enhanced product control 55% by contacting vendors to clarify any price discrepancies

* Decreased product turnover 30% by prioritizing invoices, and process invoices according to vendor discounts offered

* Improved tracking of purchase orders 60% by keying the purchase orders into the Schmidtsys accounting system in a timely manner

* Upgraded inventory control by coding invoices with the proper vendor codes

* Improved Inventory Control 60% by:

Maintaining Purchase log

Maintaining list of vendors and their phone numbers

Ordering parts

Organized incoming parts

* To increase turn around time and efficiency, contacted the closest vendor and arranged for delivery/pick-up of needed parts

Additional Experience:

18+ years experience in purchase order writing and purchasing needed products:

Teledyne Brown Engineering

AAI Corp.

12+ years experience in B to B and B to C collections:

NCO Financial

Lanier Worldwide

Power Transmissions Systems

Sept. 10, 2003

To whom it may concern,

I am writing this letter of recommendation for Richard Gerber, whom I have known for the

past several years in a working and personal environment. Richard is a detail-oriented person who believes in getting the job done right, the first time.

Richard is a person that any company would be proud to have working for them. I believe Richard would be hard working, loyal and a great employee. Richard is a fast learner and not afraid to get his hands dirty. He would be a great employee for any company to have.

Thank you,

Carl DelGallo

Co-Owner

Power Transmissions Systems

443-***-****



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