patrick skomski >>
**** ******* #*** • Shelby Township, Michigan • 48317
CELL 586-***-**** • E-MAIL ab1pc8@r.postjobfree.com
http://www.patrickskomski.com/
PROFILE To be one individual of many on a team, each playing a strategic role by
utilizing their skill and expertise, producing results, sharing in personal growth
and achievement, contributing and committing to the success of the company.
Randstad Technologies (2013)
EXPERIENCE
Operations Analyst contracted to Beaumont Health System
Troy, Michigan
Provide Data Center support
Monitor online systems
Support Help Desk during off shift hours
Amdocs Information Technology Services, LLC (2003-2013)
Manager - Data Center Operations
System Management Expert
Troy, Michigan
Outsourced from SBC to Amdocs, assuming same responsibilities
Developed and implemented organizational goals, policies, and
procedures.
Assigned and reviewed the work of systems analysts, programmers, and
other computer-related workers.
Participated in the planning and roll out of an enterprise change
management methodology. Acted as enterprise change manager for three
years.
Work with vendors to help establish working environment such as HVAC and
electrical on the physical data center
Once my Operations team had been disbanded, I became a
AssetManager/DDMI administrator. After about 8 months I was asked to
help out by becoming a Remedy administrator and developer because that
upgrade project needed help. Both involved working with the application,
the clients, the helpdesk and external vendors.
2015 Marmoor #125 • Shelby Township, Michigan • 48317
Worked with clients to implement client submitted system improvements
including requirements gathering and user acceptance testing. Also worked
with clients to resolve any issues raised via help desk tickets
Monitored, participated and coordinated the implementation of operating
system and component patches to bring systems up to standards
2015 Marmoor #125 • Shelby Township, Michigan • 48317
Ameritech Publishing / SBC (1999-2003)
Manager - Data Center Operations
Troy, Michigan
Review data processing reports from the previous night’s batch processing
run
Responsible for overseeing all areas of the daily operation of corporate data
center under SLA and Audit conditions.
Directed daily operations of department, analyzed workflow,
established priorities, developed standards and set deadlines.
Met with department heads, managers, supervisors, vendors, and others, to
solicit cooperation and resolve problems.
Trained and managed Operations Analysts in our IT processes and procedure
and achieved significant improvements in their productivity for a Fortune
500 company
Responsible for planning, design and deployment of department’s intranet
site for use in 13 states
Extensive involvement with information system disaster recovery planning,
testing and execution. Worked closely with the company disaster recovery
to review the plans and keep them updated. Attended six disaster recovery
exercises to act as a co-chair
Plan and supervise the execution of project work by analysts.
Specialize in taking complicated information and presenting it in an easy-to-
understand, upbeat format to management in written reports and verbal
presentations.
Worked with our clients, who were end users, when problems arose or to
accommodate special requests
Draft technical documentation for use by a wide audience from the end
users to developers and operations.
Closely work with network engineers and other vendors to support network
at corporate data center, including upgrades and network outages impacting
a regional user base
Supervised 18 employees, scheduled work hours, resolved conflicts,
conducted mid-year and end of year evaluations with each team member
Evaluated the organization's technology use and needs and recommend
improvements, such as hardware and software upgrades.
Reviewed project plans in order to plan and coordinate project activity.
Operations Analyst – PARS (1998)
Contract Operations Analyst – Ameritech Advertising Services
2015 Marmoor #125 • Shelby Township, Michigan • 48317
Livonia, Michigan
Responsible for providing second level support for the console operators
Monitored the evening’s batch processing cycle to make sure that things
were progressing smoothly
Became in involved with Information system disaster recovery planning,
testing and execution
Plan and supervise the execution of project work by analysts.
Q&H Metal Products (1994 – 1998)
Engineering Manager / I.T. Manager
Madison Heights, Michigan
Engineer company’s line of metal enclosures
Oversaw development of custom engineering software
Participated in managing the daily operation of company.
Worked with customers to define requirements and design parameters
Planned, implemented and maintained a LAN within the office and
integrated machines on the plant floor
SKILLS HP AssetManager Suite
I have received training in all of the HP AssetCenter modules (Now AssetCenter
is called AssetManager) as of 2008. These include the tailoring of the application
to follow established business rules, collecting data, working with the end user
to resolve and training issues and reconciling the resulting data using Connect-
It and DDMI
BMC Remedy
I have also attended training sessions related to the BMC Remedy suite of tools,
including fundamentals and administration. Our roles ranged from planning to
customization to implementation. We would often get a request from a client
for a change, mostly to streamline an existing process. We work with the client
to define to scope, do the development, have the user perform a User
acceptance test (UAT), have customer review any support documents and if
everything checked out then it was rolled the out to production
Incident Management Team
When we had substantial hardware, software, facilities or any other significant
incident I was one of the 4 incident coordinators who would be notified. The
Incident Manager would make a quick assessment to determine if we needed to
convene an Incident meeting. If the events warranted and an IMT meeting was
2015 Marmoor #125 • Shelby Township, Michigan • 48317
called, we would determine if an IMT meeting was required. If yes, we would
then engage the relevant system experts and publish a report when the incident
was cleared.
Service Level Agreement (SLA) / Audit Management
Once outsourced to Amdocs, we established SLA’s to demonstrate to A&T that
they were receiving the same performance as they were pre-outsourcing. I
developed the Excel worksheets used by the teams to track their monthly
numbers.
I was personally responsible for my Operations team batch processing, the
enterprise file restore and the enterprise change management metrics.
Also we worked under audit conditions for both my operations team and the
data center facility. We were able to pass each audit with flying colors.
Whenever a question arose that required a technical review, I was generally
asked to run with it by management
Enterprise Change Manager
We were given a directive to implement the change management process across
the thirteen states in around 2 weeks. Working closely with the project
managers we were able to implement on time. Management selected me to be
the enterprise change manager which I accepted.
Project Management
I have worked on numerous plans over the years, from small to large. I took a
class on Microsoft Project in 1994 to help with resource allocation for a large
project at two sister automotive assembly facilities in Windsor, Ontario. Once I
really got into Project, I found it to be a great tool and used it for everything that
I could think of from showing how the batch processing ran in a picture to a plan
to roll out a web client for BMC Remedy to the 10,000 users.
Other
Experienced with UNIX, UNIX Scripting, VMS, DOS, SQL, Oracle, Remedy,
Remedy development tools, Windows 7. 2000, NT 4.0, 98, 3.1, Autosys, PVCS,
Star Team, Front Page, ASP, JavaScript and SQL among others. Also familiar with
web/internet technologies such as web site development, configuration of web
servers.
Listed below are some of the training classes that I have attended:
Training
Field of Study Academic institution Year Country
AssetCenter 5.x HP Education Services 2008 USA
HP Enterprise Discovery 2.x HP Education Services 2008 USA
2015 Marmoor #125 • Shelby Township, Michigan • 48317
HP Connect-It 3.1 HP Education Services 2008 USA
AssetCenter 5.x Tailoring HP Education Services 2007 USA
AssetCenter 5.x Essentials HP Education Services 2007 USA
Project Management Amdocs 2005 USA
Fundamentals
Advanced SQL for Oracle 9i Amdocs 2004 USA
SQL and SQL Plus Amdocs 2004 USA
UNIX O/S Tech 1999 USA
SQL Plus O/S Tech 1999 USA
BMC Remedy Fundamentals 1 BMC 2009 USA
Autosys Operations Workshop Computer Associates 2001 USA
BMC Remedy Fundamentals 2 BMC 2009 USA
BMC Remedy Administration 1 BMC 2009 USA
BMC Remedy Administration 2 BMC 2009 USA
Robotics Oakland Tech SE 1988 USA
Microsoft Project Executrain 1994 USA
Unix / Scripting OS Tech 2000 USA
TCP/IP Networking Productivity Point 2000 USA
Robotics program (2 yr course) Oakland Tech South East 1998 USA
General Studies Athens High School 1988 USA
Referenes
Mark Kaiser
Amdocs IT Services – 313-***-****
Christina Dillard
Amdocs IT Services – 248-***-****
Jean Stringer
Amdocs IT Services – 714-***-****
Additional references gladly provided upon request
2015 Marmoor #125 • Shelby Township, Michigan • 48317