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CAREER OBJECTIVE:

Intend to build career in a leading, corporate and hi-tech environment

where, I can stand successfully with comprehensive, analytical and

entrepreneurial skills along with problem solving capability. Moreover,

these qualities would be utilized by me to become an accomplished

individual and to grow in line with the objective of the organization.

KEY SKILLS:

. Good communication, interpersonal and organizational skills

. Project management skills and experience

. Excels in fast paced environment

. Time Management with strict deadlines and work under pressure

. Customer service tactics & customer relation development by meeting

customers' expectation and resolve

complaints in a professional manner

. Creative thinking as per the situation or theme

. Proficient in using MS Word, MS Excel, Power Point, Tally, Outlook &

Internet

. Fluent in English, Hindi, Marathi and Konkani

. Certificates in different competitions held at school & college level

. Dealt in Admin. and Sales

B.Com - Bachelor of Commerce - 2004

University of Mumbai: St. Xavier's College, Fort

. Passport No. : F 3667298

. Place of Issue : Mumbai

. Date of Issue : 15/04/2005

. Date of Expiry : 14/04/2015

. Visa Status : Employment Visa (Special Economic Zone)

. Applied for Light Vehicle Driving License at Emirates Driving School (Abu

Dhabi)

FTV Proclad (UAE) L.L.C., Abu Dhabi Dept.: Admin. Cum

Sales Coordinator Feb. 2012 - Till Date

. Attending calls and providing company or pump related information to

clients.

. Drafting & corresponding to letters, preparing quotations, purchase

order, delivery note, proforma Invoice & Invoices. Compiled,

copied, sorted & filed records of office activities, business

transactions & other activities.

. Helped employees to open salary account in the bank.

. Coordination and arrangement of visas, labour cards, insurance cards and

other related documents.

. Monitoring and updating employee's attendance, salary, over time,

scheduling annual leaves, calculating leave

salary and forwarding time sheet for payment of monthly salaries to

accounts.

. Follow up with clients for the products and services rendered with credit

period and collection of payments.

. Check the packing list of materials which are imported from Germany and

Italy and also preparing list of items

supplied to the clients like pump accessories and machinery from the

store.

. Maintaining reports and keeping the management updated on the sale

progress and follow up on payments to

be made and received from clients through cash, Cheque or bank to bank

fund transfer and depositing payments.

. Assisting Sales Manager in resolving issues with regard to sale of pumps

or machinery trading, renting,

providing services and products rendered to clients and mobilization

and demobilization of machines all over Gulf.

Key Learning:

. Handling office responsibilities and co-ordination with laborers,

clients, Rent-A-Car and management.

. Exposed to international working standards and visiting bank for company

purposes.

. Experienced a different field of work in providing well equipped manpower

with services in plant shutdowns.

Firstsource Solutions Ltd., Malad (W) Mumbai Dept.: Customer

Service Executive Oct. 2010 - Oct. 2011

. Worked with International B.P.O. as CSE, Professionally trained to handle

Debit card accounts of Rushcard

Company for citizens of U.S.A.

. Issuing & upgrading sale of new visa cards. Assisting customers in money

transfer, transactions & account balance.

. Guided customers with money loading option thru (Western Union, Money

Gram, and Greendot Card)

also explained spending limits, fees, charges & benefits of the plan,

resolved merchant problems and queries.

. Upgrade the customer with different debit cards and their benefits.

Key Learning:

. To be customer service oriented & understanding customers & resolving

queries with my own capabilities

within the company norms.

. Experienced the International standards, life style & communication with

United States (American) customers

in their accent & resolved aerated customers problem.

. Kept customers & companies information confidential, also assured being

in business customers can confide in

us with any information related to their bank accounts.

. Para Phrasing & tagging own notes on computer as per the conversation

done with the customer on call with

their account information for future reference of the company.

INTELLINET, Malad (W) Mumbai Dept.: Customer Service

Asso. Dec. 2006 - Sept. 2010

. Worked for National Rail clients for UK process.

. Attending calls and resolving queries, guiding customers and explaining

benefits of the plan

. Targeting on providing better services as per company standards.

. Upgrade the customer with different information with regard to NR

schedule and fares.

. Tagging notes as per the conversation with the customer on call for

future reference of the company.

Key Learning:

. Understanding customers & resolving queries with professional manner.

. Assured since being in business with UK clients kept the confidentiality

of the product.

. Got to learn the accent and UK culture.

HSBC Bank, FORT, Mumbai Dept.: Retail Sales - Banking

Assistant Dec. 2005 - Nov. 2006

. Documentation and regular updates of client records by filing them

individually for bank reference and follow up.

. Keeping track on loans provided to the retailers, recovering and

collection of payment.

. Managing received cheques and routing them to the right department for

clearance.

. Updating details of customers with related to their due dates and sending

constant reminders for EMI payments.

. Making calls and handling queries with regard to loans and their daily

sales.

. Mailing daily updates to main branch for manual recoveries, being in

touch with seniors & CPD guys all over India.

. Preparing sales report and co-ordination with sales team on after sales

services and follow up with customers.

. Installing swipe card machines at retail shops and helping to get more

income to the bank.

Key Learning:

. Gained an understanding of interacting with different behavioral

customers and colleagues.

. Understood how payments are made by the customers and how to recover them

within bank norms.

. Computer Course : MS Word, Ms Excel, Ms Power Point, Tally thru

Cardijn Technical School, Dadar (2003)

. Marital Status : Single

. Interests includes : Reading, Playing Chess, Football, Social Work,

Cooking, Art & Gardening.

. Made and distributed paper bags in a cause to make people aware of the

harmful effects of plastic bags and

encouraged them to use paper bags.

. Visiting the sick and the needy people in the orphanages and homes.

I hereby certify that the information provided in this

application is correct to the best of my knowledge and belief.

(BENTIS

D'SOUZA)

BENTIS FRANCIS D'SOUZA

Date of Birth: 26th Nov, 1980

Email: ab1p4o@r.postjobfree.com

Mob No.: +971-**-***-****

Home No.: +971-*-***-****

Address:

R/No.202, C-16, ME-09,

Shabiya, Safeer Mall,

Musaffah, Abu Dhabi, UAE

ACADEMIC QUALIFICATION

PASSPORT DETAILS

DRIVING LICENSE DETAILS

EMPLOYMENT HISTORY

ADDITIONAL INFORMATION

SOCIAL SKILLS

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