Customer Service Manager

FE M. MIKESELL

OBJECTIVE:

To obtain a job as an LPN within Whatcom County.

COMPETENCIES:

> Strong analytical and problem solving skills, communication skills &

people management

> Self-starter, multi-tasking, systematic, detailed-oriented, with good

working relationships

> Quickly interpret, adapt, and apply guidelines and procedures

> Efficiently operate different electronics and digital office & medical

equipment

EDUCATION:

. LPN (2013) Bellingham Technical

College

> Certification - IV Therapy

> Certification - CNA, Dementia, First Aid/CPR, HIV/AIDS Training,

Nursing Delegation

. B. S. Computer Engineering (1991) Adamson University,

Manila Philippines

WORK HISTORY:

. LPN, St. Francis Health Care, Bellingham, WA 98229

(5/13 - 7/13)

. Med Tech (Lead), Summit Place Assisted Living, Bellingham, WA 98225

(5/11 - 5/13)

Duties: Provided & assisted Care/ADL, Nurse Delegated: med pass,

treatment, refill Rx, schedule MD's appointment, recorded/reported

resident's changed in condition.

. NAC/RA, Mt. Baker Care Center (MBCC), Bellingham, WA 98225

(11/09 - 5/11)

Duties: Assisted ADL, feeding, VS, recoded food and fluid I&O, RA:

Followed specific exercise programs & assisted client performing them and

reported physical ability of client.

. Lead File Maintenance Coordinator, Safeway Inc., Ketchikan, AK 99901

(5/09 - 8/09)

Duties: Changed price, display & promo signs, POS price change, solved

problems and improved process of price change.

. Instructor/Consultant, Bulacan Polytechnic College, Philippines

(6/08 - 4/09)

Duties: Developed training program for Call Center Management,

managed & coordinated placement for internship; taught classes in

Customer Service, Personality Dev., American Culture & History, and

Accent Neutralization.

. Manager, Oregon Steak & Seafood House, Philippines

(3/05 - 6/08)

Duties: Managed operations, HR, advertising & marketing, controlled

inventory, designed product, and developed mobile stores.

. System Specialist, Fred Meyer Jewelers Inc., Portland, Oregon

(3/00 - 2/05)

Duties: Prepared and processed A/R, A/P, General Ledger, Journal Entries,

Financial Statement, invoicing, accounts reconciliation, auditing,

budgeting, in-house credit, contracts, check refunds, and customer

service.

. Production Shift Manager/EDP Dir., Phil. Bobbin Corp., Philippines

(6/91 - 12/99)

Duties: Developed production training program, planned, organized,

controlled, coordinated, scheduled, and forecasted production processes

and operations.

CIVIC ORGANIZATIONS:

. Phi Theta Kappa - Member, Bellingham Technical College

. Rotary International Dist. 3770, Rotary Club of Malolos Hiyas -

ID#6544795 - Sec. (2006-2010)

. Red Cross of the Philippines, Bulacan, Philippines - Volunteer (2005-

2009)

REFERENCE:

. Available upon request

1314 Roland St., Bellingham, WA 98229 ? Tel. 360-***-**** ? Mobile: (360)

510-3236 ? **********@*****.***

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