Project Manager Service
Resume:
Neil Pabst, CSM
Felton, Pa. *****
ab1mdg@r.postjobfree.com
linkedin.com/pub/neil-pabst
MANAGER APPLICATION DEVELOPMENT
PROJECT MANAGER
High energy results driven IT professional with more than 30 years
experience including owning an IT Consulting firm, application development
on IBM Mid-range and Mainframe platforms. Managing large complex projects
and supervising direct and non-direct reports. Managing Call Center teams
with a 99.3% first call resolution success. Well versed in Disaster
Recovery exercise and planning (COB) as well as Data Center relocation.
Excellent working knowledge of HIPAA regulatory requirements and SOX
audits. I am a self-motivated individual with a team spirit of enthusiasm
and always in pursuit of improving processes, performance and people.
PROFESSIONAL EXPERIENCE
Quest Diagnostics. West Norriton, Pa.
2005 - 2013
Mgr., Application Development / Project Manager
Managed large and small complex projects using Waterfall and Agile
methodologies. Managed the Mainframe Application Support, Distributed and
Legacy System Security and Call Center Support teams.
. Reduced annual operational costs by $500k by developing streamlined
processes and tuning the batch job scheduler. Ensured SLA's and SLO's
were consistently met by implementing restructured processes and
eliminating redundancy by conforming to a single point of source
resulting in reduced run times.
. Audited and tested Internal Control Evaluation of SOX, HIPAA and PCI
applications to ensure compliance of module deployment, logical
security, minimum access as appropriate, segregation of duties and
authorized approver matrices.
. Protected the PHI data of millions of patients and ensured the secure
chain of custody was not compromised between insurance carriers,
patients, Medicare and 3rd party print shops
. Developed, produced and published metrics to measure & improve Six
Sigma quality deliverables within the IT organization and reduce DPMO.
. Effected immediate improvements to Call Center as a result of a top
down analysis of the existing process from incident reporting to
problem resolution and implemented streamlined operations to reduce
the number of calls abandoned, calls on hold and delivered first call
resolution rate of 99.3%
. Partnered with Mainframe Service provider annually in mock disaster
declaration to ensure continuity of business and to continuously
achieve improved RTO and RPO
. Co-authored RFP to outsource Mainframe Service Provider (MSP) to
reduce cost. Awarded $30mm 5 year contract and rehosted the Mainframe
from IBM to CGI Canadia. Transitioned in 36 hrs ahead of schedule
within budget and zero impact to the 27 interfacing Distributed
Service applications in four continents
NGP Consulting, Inc. York, Pa.
1992 - 2005
President & CEO
Privately held consulting firm specializing in supporting the installation
and customization of Financial, Human Resource and Healthcare applications
as well as supporting large scale Mainframe Billing applications. Most
recently managed Mainframe application transition from IBM - Columbus, Ohio
to CGI - Montreal, Canada, Disaster Recovery exercise and evaluation of
internal controls for SOX applications, SSAE16 and SAS70 compliance.
Clients include Quest Diagnostics, Glaxo Smithkline, Hanover Direct,
CitiFinancial, Philadelphia Inquiry, LaFarge and Prince Georges County
Maryland Gov't.
PG County Maryland Government. Lanham, Md.
Managed GEAC Series E Financial upgrades and the A/R Application and
Collection enhancement projects.
Neil Pabst, CSM 717-***-****
Page 2
Citifinancial. Baltimore, Md.
Implemented Secure FTP processes in order to facilitate the transfer of
data from external Vendors into the PeopleSoft Ledger system. Lead
technician for Mortgage Release Project, AT&T Long Distance Bill
Consolidation Project and Real Estate Payment Batch Invoice Load Project.
Upgraded GEAC Series E to convert to PeopleSoft. Processed year end
1099's.
Quest Diagnostics. Collegeville, Pa.
Managed GEAC Series E to PeopleSoft application conversion. Developed UNIX
scripts to automate the PeopleSoft processes using Maestro. Project Manager
for 1099 Year-End initiative. Supported Connect Mailbox application for EDI
processing in/outbound PO's prior to converting to Gentran EDI 835/837.
GlaxoSmithKline. Collegeville, Pa.
Maintained GEAC Series E Financial and HR systems.
Lafarge. Towson, Md.
Converted homegrown financial system to Lawson Financials hosted on an
AS400 platform.
Hanover Direct. Hanover, Pa.
Converted D&B Series E Software to Lawson Financials.
GlaxoSmithKline. Collegeville, Pa.
Maintained the GEAC Series -E Financial and HR systems) after upgrading to
current releases.
Philadelphia Inquirer. Philadelphia, Pa.
Converted homegrown Financial and HR applications to D&B E Series
applications.
Citicorp. Greenspring, Md.
Developed and modified Credit Card Solicitation and Authorization systems
for US Card Products Group.
Amtrak. Washington, D.C.
Developed On Time Performance System tracking application.
EDUCATION
Accounting / Computer Science Curriculum Loyola College in Baltimore.
Baltimore, Md.
Accounting Curriculum Utica College of Syracuse
University Utica, NY.
PROFESSIONAL CERTIFICATES
Certified Information Systems Auditor (CISA) Expected
completion August 2013
Certified Scrum Master (CSM)
Scrum Alliance
Project Management Certification George
Washington University
Certified Computer Programmer
Boeing Computer Services
HONORS
. Received National honor for delivery of a $500K / year savings as part
of Move The Maintenance Needle initiative - 2007/2008.
. Recognized by Product owners for identifying and implementing
innovative ways to improve Green Screen navigation on Legacy Billing
system - 2007.
. Recognized by peers for continually delivering Six Sigma improvements
- 2008, 2009.
. Recognized by IT Senior Leadership Team for continually achieving
expectations year over year and providing guidance and implementing
innovative ideas resulting in cost reduction and increased production
for End users - 2008, 2009, 2010, 2012 & 2013.
. Recognized for successfully managing annual DRE with service provider
insuring RTO & RPO were achieved or improved to guarantee COB in a
real-life disaster declaration. - 2006 thru 2013.
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