Customer Service Management
Resume:
ADEREMI .D. ADEGBOYEGA
Apt, 23
Silver Spring, MD 20906
Tel: 202-***-****
Email: ab1maj@r.postjobfree.com
PROFILE
Excellence in customer service relation with very strong interpersonal skills. Knowledge of a wide range of qualitative and quantitative methods for the development and management of major administrative programs. Great analytical ability, strong written and verbal communication skills.
EDUCATIONAL QUALIFICATIONS
The polytechnic, Ibadan
Ibadan, Oyo state. Nigeria
Ordinary National Diploma Business Admin. & Mgt
1993- 1995
The Polytechnic Ibadan
Ibadan, Oyo state Nigeria
Higher National Diploma Business Admin. & Mgt
1997-1999
EXPERIENCE
March 2012 – Present
2007 – 2011
Team leader: Williams T Burnette & Co. Inc
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Instruct the production crew members on the production task they have for the day
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Supervise production crew members; log and take inventory of products for intake and shipment..
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Daily update central computer system with production data and track customers orders to facilitate timely delivery.
Administrative Officer – Dave Strautuss & Co. Evanston, Illinois
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Provided comprehensive administrative services, including budget and financial management, purchasing, procurement and contract administration.
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Served as principal advisors to important agency organizations and participated in developing and implementing administrative management policies.
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Worked with management on planning organizational needs and prepared plans, goals, objectives or criteria for management processes.
2004 - 2007
Sales Associate – John Bruise Manufacturing & Co. Chicago, Illinois
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Made customer interested in the merchandise and arranged the sales of the merchandise.
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Promote and sold products on the phone to the customers.
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Described the products, conduct demonstrations, explained the benefit that the product convey, and answered all customers questions regarding the products.
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Made preliminary contact with customers, introduced the company products and closed the sale.
2001 - 2004
Assistant Manager - Gambian Oil Limited, Banjul, The Gambia
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Maintained the performance levels of personnel in the company and trained as needed, set displays, resolved customer issues as they arrived.
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Responsible for the opening and closing procedures of the company.
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Be on call to support staff shortages, responsible for product replenishment, hiring and scheduled of the staff.
1997 - 2000
Customer Service Officer - Nigerian Telecommunications PLC, Lagos. Nigeria
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Consulted with customers about the products and service we provide, liaised between the workers, technicians, the suppliers and the customers.
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Interact with company’s customer to provide them with information to address inquiries regarding products and services.
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Involved in some clerical responsibilities, such as answering telephone calls, making the appropriate transfers, processed the clients accounts, maintaining customers account, implementing changes to existing accounts and filled documents and other paperwork.
2001– 2004
Teaching – Business Training Centre, Bakau, The Gambia
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Instructor on Business, Financial and Tourism Management
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Prepared and set the student for the internal external examination, conducted
by The Institute of Commercial Management, United Kingdom
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