Customer Service Representative

DINAH E DAVID

*** ******** ******

GARY, INDIANA 46404

219-***-**** (HOME)

219-***-**** (MOBILE)

CAREER OBJECTIVE: A POSITION THAT UTILIZES MY SKILLS AND POTENTIAL

FOR ADVANCEMENT AND ENHANCEMENT TO THE COMPANY

EDUCATION

08/1999 – 12/2010 IVY TECH COMMUNITY COLLEGE, 1440

E 35TH AVE, GARY, INDIANA 46409

COST ACCOUNTING

CRITICAL THINKING

INTERPERSONAL COMMUNICATION

INTERMEDIAT1998 /E ACCOUNTING I

BUSINESS LAW

ACCOUNTING PRINCIPLES I

ACCOUNTING PRINCIPLES II

PHLEBOTOMY

CLINICAL DISCUSSIONS

MEDICAL TERMINOLOGY

MEDICAL BILLING/CODING

MEDICAL LAW AND ETHICS

08/1993 – 11/1993 HAROLD WASHINGON COLLEGE

35TH STATE STREET, CHICAGO IL 60608

CERTIFIED NURSING ASSISTANT

09/1965 – 06/1970 EMERSON HIGH SCHOOL

716 EAST 7TH AVENUE. GARY, IN 46403

DIPLOMA

WORK EXPERIENCE\

11/1987 – 11/2012 INTERNAL REVENUE SERVICE, 230 S DEARBON

STREET, CHICAGO, IL 60604

01/1987 – 08/1988 GROUP SECRETARY

08/1988 – 03/1990 BRANCH SECRETARY

03/1990 – 08/1992 CUSTOMER SERVICE REPRESENTATIVE

08/1992 – 01//200I TAX EXAMINER

01/2002 – 11/2012 TAX AUDITOR

CLARK ROAD REHABILITATION, 19TH CLARK

06/2000 – 09/2001

ROAD, GARY, IN 46404 CNA

05/1994 – 09/2001 NURSTAFF,7870 BROADWAY, MERRILLVILLE, IN

CNA

03/1994 – 09/1994 HOME SUPPORT, 5437 BROADWAY,

MERRILLVILLE, IN 46410 HHA

JASNEEK\ MEDICAL SERVICES, 701 83RD AVENUE,

08 /1998- 09/2001

MERRILLVILLE, IN 46410 CNA

07/1987 – 11/1987 PBM, 902 CALUMET AVE., VALPARAISO, IN 46383

- SECRETARY

10/1979 - 08/1981 LAKE COUNTY DEPARTMENT OF PUBLIC

WELFARE, 645 MASS. ST., GARY, IND 46402

ASSISTANT CASEWORKER

11/1982 - 03/1986 DEPARTMENT OF HOUSING CONSERVATION,

839 BROADWAY, GARY, IN 46402 CLERK

10/1981 - 03/1986 U S POSTAL SERVICE, 1499 MLKING DRIVE, GARY,

IN., 46401 LETTER SORTING MACHINE OPERATOR

03/1990 - 03/1991 LITERACY COUNCIL OF CHICAGO, 77 WEST

WASHINGTON ST., CHICAGO, IL 60606 TUTOR

QUALIFICATIONS

TYPES 65 -70 WPM, DITTO MACHINE, READ LEGAL MAPS, DICTGAPHONE

TRANSCRIPTION, ADDING MACHINE, MIMEOGRAPH MACHINE, WORD

PROCESSING WORDSTAR, WORD PERFECT, MICROSOFT, TYPESETTING,

SCREENING AND INTERVIEWING SKILLS, PROOFREADING, EARLY CHILDHOOD

DEVELOPMENT, TIMEKEEPING, CUSTOMER SERVICE REPRESENTATIVE ICD-9-CM

AND CPT-9, MEDICAL TERMINOLOGY, PHLEBOTOMY, MEDICAL LAW AND ETHICS,

ACCOUNTING AND AUDITING TECHNIQUES.

REFERENCE AVAILABLE UPON REQUEST

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