GRACIELA PONCE

**** ****** ****** **** **** phone 713-***-****

Rosharon, Texas 77583 E-mail: ab1lyf@r.postjobfree.com

CAREER GOAL

Seeking a challenging position with an opportunity for growth where I can utilize my skills, education, and experience to

achieve company goals

EDUCATION

Master of Accounting & Financial Management Keller Graduate School of Management, Houston, TX

Specialization: Certified Public Accountant (CPA)

Present

Income Tax Preparer H & R Block, Houston, TX

Concentration: Tax Preparer Class conferred December 2012

Accounting and Bookkeeping TechSkills,

Houston, TX

Concentration: Accounting and Bookkeeping Class conferred on

October 2010

Bachelor of Science in Business University of Phoenix, Houston, TX

Concentration: Management 3.54 GPA Degree conferred June 2010

SOFTWARE

QuickBooks Pro 2012: Vendors Customers Employees

Company Banking

Microsoft 2007 & 2010: Word Excel PowerPoint

Outlook Access

SUMMARY OF SKILLS

• Bilingual in English and Spanish

• Payroll, bookkeeping, financial statements, and reconciliation process

• Excellent communication skills with all levels of personnel

• Over 12 years of customer service both face to face and over the phone

• Proficient in maintaining agendas, spreadsheets, reports, PowerPoint presentations, and data entry

• Computer savvy, open to learning software programs, multi-line phones, calculator, fax machine, and scanner

• Dependable, self-starter, trust worthy, work well with others or independent, energetic, creative, multi-task,

prioritize, and work in a fast-paced environment

• Efficient in traveling and meeting arrangements and catering

PROFESSIONAL EXPERIENCE

Nursing Aide/Personal Care February 2010 – December 2011

Comfort Keepers, El Paso, TX

• Cared for young adults and elderly clients by following a Plan of Care of instructions

• Assisted client’s with phone calls, write checks to pay utilities, doctor’s appointment, and bank statements

• Observed and reported changes in client’s mental, physical, and emotional condition in a timely manner

• Reminded client to take self-administered medications and provided light housekeeping

West Corporation (AT&T) November 2008 – January 2009

• Customer Service Representative, El Paso, TX

• Assisted customer via telephone on billing, credit card payments, and account information

• Strived to resolve customer issues on the first call in a courteous and professional manner

• Utilized computer/on-line guidelines in responding to customer inquires

• Answered questions on current and new products, activations, and troubleshooting issues

GRACIELA PONCE

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Administrative Assistant (Internship) July 2008 – September 2008

Income Tax Services, Chicago, IL

• Entered expenses into QuickBooks Pro 2006

• Assisted with bank reconciliation and bookkeeping duties as assigned

• Answered multi-line phone’s and directed them to corresponding person

• Performed office duties maintaining official documents and records in appropriate files, and copying, faxing

Office Assistant (Work-study/Temporary) June 2008 – July 2008

Robert Morris University, Chicago, IL

• Provided administrative support to the Financial Aid Director and eight coordinators

• Greeted, answered questions to incoming visitors, returning, and new students

• Scheduled daily interviews of new or returning students to correspondent coordinator using outlook

• Answered multi-line phone’s and directed them to corresponding person

• Updated contact information, check grant status using PowerFAIDS and Congo software

• Assisted monthly registration of over 200 new and returning students

• Other duties, copying, faxing, maintained filing system, responsible for receiving and outgoing mail, copying, and

filing

Team Leader/Assist Internal ISO Auditor November 1998 – October 2007

Insight, Inc., Hanover Park, IL

• Number one team when special and hot orders were required to meet deadlines

• Supervised three technicians and 2 to 3 material handlers depending on work load

• Trained new employees in procedures of installing hardware, software, and troubleshooting computer issues

• Assisted the Internal ISO Auditor in assuring regulations were followed and documentation’s were in order

• Configured between 300 to 500 systems per shift

• Ensured accuracy and completion of customers orders

• Installed client images and customized to their specifications, hardware and software to all name brands, and

servers

Administrative Assistant/Purchasing Clerk October 1989 – February 1998

Malcolm X College, Chicago, IL

• Provided support to Dean of Adult Learning Skills, ten off and on-site coordinators, 500 employees, and

• over 10,000 students

• Acquired quotes from different vendors to purchase office supplies, furniture, books, and

• Created excel spreadsheets to keep track of inventory and disbursement on furniture, books, and office supplies

• Arranged travel, meetings, agendas, and reports

• Coordinated and assisted enrollment for General Education Development (GED) and English as a Second

Language

• (ESL) students

• Submitted bi-weekly payroll for all employees to the payroll department

• Greeted and answered questions to visitors, employees, and answered multi-line phone system

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