Customer Service Sales
Resume:
Marquis Dickson
Jacksonville, FL 32209
Home: 904-***-****
Mobile: 904-***-****
ab1l4p@r.postjobfree.com
Work experience
Convergys
Customer Service/Sales
Resolve customer complaints via phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Corporate Caterers
Event Coordinator
Responsible for organization of several projects through use of varied resources. Maintain food and labor costs in keeping with unit and department goals. Carry and set-up catering events. Maintain first-class public relations to guarantee business growth. Carry out additional duties as assigned by management.
Amp Marketing, Jacksonville Fl
Salesman, 09/2012-10/2012
Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising. Maintain assigned account bases while developing new accounts. Process all correspondence and paperwork related to accounts. Locate and contact potential clients to offer advertising services. Provide clients with estimates of the costs of advertising products or services.
Kelly Services, Jacksonville Fl
Driver/Appearance Assembler, 10/2011 – 09/2012
Install paint protection film to vehicles. Gas, wash, and stage vehicles. Check the quality of the vehicles by doing seatbelt tests, tire pressure tests, and visual inspection.
McDonald's, Jacksonville FL
Restaurant Cook,02/2011 – 06/2011
Maintain sanitation, health, and safety standards in work areas. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Verify that prepared food meets requirements for quality and quantity. Serve orders to customers at windows, counters, or tables.
Kentucky Fried Chicken, Jacksonville Fl
Restaurant Cashier, 01/2010 – 12/2010
Receive payment by cash and credit cards. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas. Greet customers entering establishments.
McDonald's, Jacksonville FL
Restaurant Cashier, 08/2007 – 12/2007
Receive payment by cash and credit cards. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas. Greet customers entering establishments.
Education
Samuel W. Wolfson High School, 7000 Powers Ave. Jacksonville, Fl
H.S. Diploma, 2011
GPA: 2.7
Achievements/Awards
ROTC recognition Honor Roll 9th-10th Grade Step Team Football
Skills
Fluent in Microsoft word, Power Point, Excel, E-mail, Internet
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