Administrative Assistant Customer Service
Resume:
Ercilia (Arcy) Sendejo
Houston, Texas 77068
OBJECTIVE
To Obtain a Position as Administrative Assistant
SUMMARY OF QUALIFICATIONS
Ÿ Bilingual, fluent in both English and Spanish
Ÿ Strong customer service, leadership, decision-making skills, public relations, ability to
build talent, build relationships and marketing skills
Ÿ Supervisory, office management, great interpersonal skills
Ÿ Critical thinking, problem solving skills and demonstrates the ability to adapt quickly to
the needs of the business
Ÿ Exhibit a high level of achievement and performance in school and/or work
Ÿ Answer phones, internet, scanning, emailing, data entry, copy and faxing
Ÿ Performs a variety of difficult work tasks including making appointments, compiling
data, preparing reports, checking and recording information, and maintaining
filing/record systems
• Computer and Technical skills and proficiency in Microsoft software including Word
Perfect, Excel, and Micro Station Aided Drafting
WORK OF EXPERIENCE
02/2013 - 05//2013 Neiman Marcus - The Domain
3400 Palm Way, Austin, Texas
Department Manager: Natalie Smith
POSITIONS:
Designer II, Sales Associate:
DUTIES: Customer service per Company standards, generating sales, merchandising,
restocking, safe guarding company assets, answering phones, and calls to clients.
Tasks and Responsibilities
Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer, maintaining
solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance
Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Assist in ringing up sales at registers and/or bagging merchandise.
Any other tasks as assigned from time to time by any manager.
Skills and Competencies
09/1999-12/2011 Young Talent Management
25343 Silver Aspen Way #1023, Valencia, CA 91381
POSITIONS:
Administrator & Talent Manager/Owner:
ADMINISTRATIVE DUTIES: Answer phones, set-up appointments, filing, record keeping,
internet networking, prepare client packages, and computer generated forms, letters and
fliers.
TALENT MANAGER DUTIES: Help shape children’s careers and guide them toward new
opportunities in the Entertainment Business. Set up performances and public
appearances, introduce clients to agents and offer advice on contract negotiations. Work
with clients throughout their careers. Marketing in Public Relations and Network with
agents and other executives, as well as celebrities.
08/2007 - 08/2010 SCMBILLING, INC.
24910 Avenue Tibbitts, Valencia, Ca 91355
Supervisor: Michelle Tohill
POSITIONS:
Medical Billing-Collections & Coding
Receptionist/File Clerk
MEDICAL BILLING DUTIES:
Preparing and processing insurance and Medicare/Medicaid claims, establishing and
maintaining patient records, and properly coding medical procedures. Patient billing and
collection.
RECEPTIONIST/FILE CLERK DUTIES:
Answer phones, greet clients, set-up appointments, filing, & record keeping.
08/2007 - 03/2008 STEIN MART
24955 Pico Canyon Road, Stevenson Ranch, CA 91381
POSITION:
Sales Associate
DUTIES:
Help customers with their selections as well as help them to the fitting room. Other duties
included bringing merchandise from stock room, hanging & price tagging clothes then
hanging in proper department. Returning clothes from fitting room back to proper areas &
departments. Also helped clean & vacuum departments.
02/1997-05/1998 Mark X. Plog and Associates
Corpus Christi, Texas 78418
425-***-**** ab1l2u@r.postjobfree.com
Supervisor: Mark X. Plog, PE, RPLS
POSITIONS:
Engineering Drafting Technician /Administrative Assistant
DRAFTING DUTIES: Micro-station Computer Drafting of Title Surveys, Structural
Foundation Designs and Blue Printing, Concrete Pour Inspection, and assisted field
survey crews.
ADMINISTRATIVE ASSISTANT DUTIES: Answer multi-line phone, take survey orders,
record job numbers, scheduling of survey crews, filing of regular and flat files, Typing of
field notes, metes & bounds descriptions and specifications, wind storm certificates.
Employees time record keeping, send & receive parcels, delivery of prints and plans to title
companies, Builders, and City Hall. Purchase orders of office and drafting supplies.
08/1994-03/1996 Coym, Rehmet and Gutierrez Engineering Co.
5656 South Staples St. #230, Corpus Christi, TX 78411
361-***-**** ab1l2u@r.postjobfree.com
Supervisor: Harold Shearer, PE, RPLS
POSITIONS:
Drafting Technician/Administrative Assistant /Bookkeeper
DRAFTING DUTIES: Micro-station Computer Drafting of Title Surveys, Topographic
Surveys, Re-plats, Boundary Surveys, Subdivision layouts, Calculation and specifications,
worked on contracted Government Projects for several neighboring cities. Projects
included: The Whitecap Wastewater Treatment, contracted The Raymondville, Texas
Projects Including Wastewater Treatment Plant Improvements, Raw Water Treatment
Plant. Also assisted field survey crews.
ADMINISTRATIVE ASSISTANT DUTIES: Answer multi-line phone, take survey orders,
record job numbers, scheduling of survey crews, filing of regular and flat files, Typing of
field notes, metes & bounds descriptions and specifications, wind storm certificates.
Employees time record keeping, send & receive parcels, delivery of prints and plans to title
companies, Builders, and City Hall. Purchase orders of office and drafting supplies
BOOKKEEPER DUTIES: Accounts payable & receiving, Bank reconciliation, Payroll,
Quarterly reports and General Ledgers.
08/1991-08/1994 Scott Glass (windshield repair/replacement)
2911 W.O.W Rd., Corpus Christi, Texas 78413
Supervisor: Scott Weiss/Ken Day
POSITIONS:
Administrative Assistant/Dispatcher
ADMINISTRATIVE ASSISTANT DUTIES: Answer multi-line phone, telephone sales,
schedule appointments, invoicing, sales journals, filing, accounts receivable, and
collections.
DISPATCHER DUTIES: Dispatch mobile technicians
EDUCATION
08/2008 Executive Real Estate School - California
05/1979 Del Mar College; Corpus Christi, Texas
High School Graduate (G.E.D)
09/1979-09/1985
Del Mar College; Corpus Christi, Texas
Major: Pre-Engineering
04/1979 -10/1979
Del Mar College/HIALCO Architectural Training Program;
Corpus Christi, Texas 361-***-****
Training:
Drafting skills course in Architectural Designs,
Pipe and Isometric Designs and Basics on-board drafting
Certificate: Drafting Technician
LANGUAGES
Bilingual, fluent in both English and Spanish
REFERENCES
*Referral letters upon request
Contact this candidate