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Customer Service Quality Assurance

Location:
Louisiana
Posted:
July 15, 2013

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Resume:

Anthoney T. Silva

**** * * ****** ***

Huachuca City, AZ 85616

Mailing Address

PO BOX 6210

Huachuca City, AZ 85616

United States

Mobile Phone #: 520-***-****

Email: ab1jgd@r.postjobfree.com

Anthoney T. Silvas resume.

WORK EXPERIENCE:

Circle K 2/2013-Present

102 Fry Blvd Salary: $7.95 USD Per Hour

Sierra Vista, AZ 85635 United States Hours per week: 40

Phone Number: 520-***-****

JOB TITLE: Customer Service Representative

Duties:

• Provide excellent customer service

• Ring in sales on a cash register accurately and in a timely manner

• Accurately handle checks, money orders, and cash when doing transactions

• Perform mult-tasking of gasoline console, money order machine, gift card

machine, and telecom transactions.

• Maintain the store, inside and out, in a clean, well-stocked, and organized

condition at all times.

• Assist in stocking and inventory audits

International Paper 8/2002 – 8/2011

500 Dacey Dr. Salary: $18.85 USD Per Hour

Shelbyville, IL. 65265 United States Hours per week: 48

JOB TITLE: Group Leader

Duties:

Adjust machine components to regulate speeds, pressures, and temperatures,

and amounts, dimensions, and flow of materials or ingredients.

Examine, measure, and weigh materials or products to verify conformance to

standards, using measuring devices such as micrometers, or scales ; adjust

controls as necessary to alter product to proper setting.

Monitor machine operations and observe lights and gauges in order to detect

malfunctions.

Press control buttons to activate machinery and equipment.

Turn controls to adjust machine functions, such as regulating air pressure,

creating vacuums, and adjusting coolant flow.

Review work orders, specifications, or instructions to determine materials,

ingredients, procedures, components, settings, and adjustments for extruding,

forming, pressing, or compacting machines.

Record and maintain production data such as meter readings, and quantities,

types, and dimensions of materials produced.

Notify supervisors when extruded plastics fail to meet standards.

Synchronize speeds of sections of machines when producing products involving

several steps or processes.

Remove excess, entangled, or completed filaments from machines, using hand

tools.

Set up, operate, or tend machines that extrude plastic polymer from synthetic

materials such as petroleum or organic based polymers.

Record details of machine malfunctions.

Notify other workers of defects, and direct them to adjust extruding machines.

Press buttons to stop machines when processes are complete or when

malfunctions are detected.

Observe machine operations to detect malfunctions such as breaks in poly

curtain or poly weave.

Reel extruded products into rolls of poly coated paper not to exceed specific

weight.

Troubleshoot, maintain, and make minor repairs to equipment.

Performed preventative maintenance on all equipment as scheduled.

Clean work areas.

Write work orders, using SAP program, to inform maintenance when machine

breaks down and help maintenance repair machine.

Enforce safety and sanitation regulations.

Direct and coordinate the activities of employees engaged in the production or

processing of goods, such as fabricators.

Confer with other supervisors to coordinate operations and activities within or

between departments.

Plan and establish work schedules, assignments, and production sequences to

meet production goals.

Inspect materials, products, or equipment to detect defects or malfunctions.

Observe work and monitor gauges, dials, and other indicators to ensure that

operators conform to production or processing standards.

Conduct employee training in equipment operations or work and safety

procedures, or assign employee training to experienced workers.

Interpret specifications, blueprints, job orders, and company policies and

procedures for workers.

Read and analyze charts, work orders, production schedules, and other records

and reports to determine production requirements and to evaluate current

production estimates and outputs.

Make sure employees are drinking enough water to avoid heat casualties in the

work area due to the extreme temperatures of work area.

Perform safety audits in department and threw out rest of plant.

Participated in safety and engagement team meetings to come up with better

ideas to improve safety and production in the plant.

Make sure employees where entering production correctly in to computers as

well as paper work being completed correctly.

Responsible for making sure all supplies where in department that are needed

for everyday production and first aid.

Plant first responder due to being CPR and first aid qualified.

Made sure everyone knew and understood how to use MSDS sheets and

website.

Firestone 01/2000 – 03/2002

Decatur, IL 62526 United States Salary: $19.00 USD Per Hour

Job Title: Sidewall Wind-up Operator Hours per week: 48

Duties:

Monitored rubber tire sidewall to ensure no defections in rubber.

Scrap bad product when defections was seen in rubber.

Cut samples for quality control to check to ensure quality of rubber.

Use of overhead crane to remove sidewall reels off of machine.

Keep continuous operations of winder going by switching between reels when

one reel becomes full.

Help other operators remove jam ups from conveyor belt.

Use fork lift to keep supplies at work area to ensure continuous operation of

machine.

Have paper work completed correctly and on time.

GSI 05/1996 – 01/2000

1004 E. Illinois St. Salary: $13.00 USD Per Hour

Assumption IL. 62510 United States Hours per week: 48

Job Title: Labor/Quality Assurance Inspector

Duties:

Measure completed workpieces to verify conformance to specifications, using

micrometers, gauges, calipers, templates, or rulers.

Examine completed workpieces for defects, such as chipped edges or marred

surfaces and sort defective pieces according to types of flaws.

Read work orders or production schedules to determine specifications, such as

materials to be used, locations of cutting lines, or dimensions and tolerances.

Load workpieces, sheets of metal or metal coils into machines.

Set up, operate, or tend machines to saw, cut, shear, slit, punch, crimp, notch,

bend, or straighten metal material.

Start machines, monitor their operations, and record operational data.

Test and adjust machine speeds or actions, according to product specifications,

using gauges and hand tools.

Clean and lubricate machines.

Set up and operate machines, such as lathes, cutters, shears, borers, millers,

grinders, presses, drills, and auxiliary machines, to make metallic workpieces.

Position, adjust, and secure stock material or workpieces against stops, on

arbors, or in chucks, fixtures, or automatic feeding mechanisms, manually or

using hoists.

Select, install, and adjust alignment of drills, cutters, dies, guides, and holding

devices, using templates, measuring instruments, and hand tools.

Change worn machine accessories, such as cutting tools and brushes, using

hand tools.

Make minor electrical and mechanical repairs and adjustments to machines and

notify supervisors when major service is required.

Start machines and turn handwheels or valves to engage feeding, cooling, and

lubricating mechanisms.

Perform minor machine maintenance, such as oiling or cleaning machines, dies,

or workpieces, or adding coolant to machine reservoirs.

Lay out, measure, and mark dimensions and reference lines on material, such

as grain bin roofing panels, according to drawings or templates, using

calculators, scribes, dividers, squares, and rulers.

Select gauges or types of sheet metal or nonmetallic material, according to

product specifications.

Adjust and correct machine set-ups to reshape products, and eliminate product

defects.

Monitor machine cycles to detect jamming and to ensure that products conform

to specifications.

Examine, inspect, and measure raw materials and finished products to verify

conformance to specifications.

Read blueprints to determine setup specifications, work sequences, product

dimensions, and installation procedures.

Manipulate controls and observe dial indicators in order to monitor, adjust, and

regulate speeds of machine mechanisms.

Set distance points between rolls, guides, meters, and stops, according to

specifications.

Position, align, and secure dies, and slitting knives.

Direct and train other workers to change rolls, operate mill equipment, remove

coils and band and load material.

Manually set cutting guides, clamps, and knives.

Remove defective or substandard materials from machines, and readjust

machine components so that products meet standards.

Press buttons, pull levers, or depress pedals to start and operate cutting and

slicing machines.

Adjust machine controls to alter position, alignment, speed, or pressure.

Maintain production records, such as quantities, types, and dimensions of

materials produced.

Install, align, and lock specified punches, dies, cutting blades, or other fixtures in

rams or beds of machines, using gauges, templates, feelers, shims, and hand

tools.

Use different size fork lifts to move raw material and finished products threw out

the plant.

Use of ten ton overhead crane to unload sheets of metal and coiled steel off of

semi-truck trailers.

Discard or reject products, materials, or equipment not meeting specifications.

Analyze and interpret blueprints, data, manuals, and other materials to determine

specifications, inspection and testing procedures, adjustment and certification

methods, formulas, and measuring instruments required.

Inspect, test, or measure materials, products, installations, or work for

conformance to specifications.

Notify supervisors and other personnel of production problems, and assist in

identifying and correcting these problems.

Discuss inspection results with those responsible for products, and recommend

necessary corrective actions.

Record inspection or test data, such as weights, temperatures, grades, or

moisture content, and quantities inspected or graded.

Mark items with details such as grade or acceptance-rejection status.

Observe and monitor production operations and equipment to ensure

conformance to specifications and make or order necessary process or assembly

adjustments.

Measure dimensions of products to verify conformance to specifications, using

measuring instruments such as rulers, calipers, gauges, or micrometers.

Identify quality problems and recommend solutions.

United States Marine Corp 08/1993 – 12/1995

United States Pay Grade: E-3

Duties:

• Clean, gauge, and lubricate weapons.

• Repair and service support equipment, and electrical wiring and instruments,

using hand tools.

• Maintain inventory levels, ordering new supplies as necessary.

• Drive trucks to transport explosives and hazardous materials.

• Move and store inventories of explosives and other materials, according to

established safety procedures.

• Provide security for explosives and guns.

• Compile and keep gun and explosives records in compliance with local and

federal laws

• Use tools ranging from common hand and power tools, such as hammers, hoists,

saws, drills, and wrenches, to precision measuring instruments and electrical

and electronic testing devices.

• Perform routine preventive maintenance to ensure that machines continue to run

smoothly, building systems operate efficiently, or the physical condition of

buildings does not deteriorate.

• Inspect, operate, or test machinery or equipment to diagnose machine

malfunctions.

• Diagnose mechanical problems and determine how to correct them, checking

blueprints, repair manuals, or parts catalogs, as necessary.

• Assemble, install, or repair wiring, electrical or electronic components, pipe

systems, plumbing, machinery, or equipment.

• Inspect drives, motors, and belts, check fluid levels, replace filters, or perform

other maintenance actions, following checklists.

• Clean or lubricate shafts, bearings, gears, or other parts of machinery.

• Adjust functional parts of devices or control instruments, using hand tools, levels,

or straightedges.

• Repair or replace defective equipment parts, using hand tools and power tools,

and reassemble equipment.

• Record type and cost of maintenance or repair work.

• Keep track of expenditure reports for all squadrons.

• Prepare top secret reports and take them to be encrypted and sent to Naval

Command.

• Trained in different types of fire arms for security purposes of ordnance depots

and satellite sites.

• Had a top secret security clearance.

References:

Name Phone # Relationship

Michael Batty 217-***-**** Friend

Hilary Younker 615-***-**** Friend

Brenda Lieb 217-***-**** Friend

Steve Millsap 217-***-**** Friend

Mark Goodwin 217-***-**** Friend



Contact this candidate