Ameneh (Amy) Fricke

Email: ab1ia0@r.postjobfree.com

Cell: 727-***-****

Director of Laboratory Services

Profile

I am a highly motivated, experienced Director of Laboratory Services with

more than five years of senior management experience in directing cross-

functional teams in both hospital and reference laboratory settings. I have

been recognized for quality leadership throughout my career and for

developing and managing the financial success of the laboratory through

effective scheduling, prioritizing, contingency planning, and by exceeding

productivity standards. Throughout my career I have worked with senior

management to develop budgetary and financial targets and quality measures

while maintaining ongoing frequent communication with employees, patients,

customers, vendors and management to ensure customer and patient

satisfaction. I am experienced in effectively managing change, facilitating

innovation and fostering a teambuilding environment to provide the highest

quality and most effective laboratory products possible. Successfully

ensured compliance with all state and federal regulations and accrediting

bodies such as CMS, JCAHO, CAP (College of American Pathology) and AHCA

(Agency for Healthcare Administration). I have demonstrated a proven track

record of success in developing and deploying cost-effective solutions that

improve the efficiency of Laboratory Operations while maintaining or

improving accuracy and safety of patient testing results.

Skills

* Effective at conducting profit and loss analysis (example: phlebotomy

outreach program), managing budgets and establishing cost controls within

the laboratory, scheduling operational tasks, managing projects,

conducting program implementation and developing effective cooperative

relationships.

* I am a systematic and experienced problem solver with strong analytical

and organizational skills.

* Effective at utilizing prior industry experience and acquiring knowledge

to quickly understand new information and tasks while continuing to focus

on quality care and customer service.

* Known by senior management, staff, engineers, clients and customers for

detail-oriented management skills, ability to prioritize multiple tasks

and work under pressure to accomplish maximum results, timely completion

of projects ahead of schedule and within budget, and the ability to solve

organizational and personnel problems.

* Able to develop and maintain mutually beneficial partnerships for

effective management of the day to day operations of the laboratory while

providing timely and accurate information to assist in positive patient

outcomes.

* Possess the ability to determine others' strengths and weaknesses and

delegate work to the best resource while encouraging improvement of

underdeveloped talents.

Technologies

LIS/HIS: Cerner, Cerner Millennium, Misys Sunquest, Meditech, Siemens HIS,

Psyche Labweb

OTHER: Strong Knowledge of PC, Microsoft Office suite, PLUS, Smart, GHX,

Stock Clerk, Kronos, TC1, Lawson, Document Direct, PeopleSoft, MSC, Host

Experience

HealthOne - Swedish Medical Center July 2009 to October

2012

Director, Laboratory Services

As the Director of Laboratory Services, I was responsible for all aspects

of laboratory management and daily operation of two laboratories (both

Swedish Medical Center and Southwest ER) and the staff of 110 at those

locations. These responsibilities included but were not limited to the

management and oversight of the Blood Bank, Microbiology, Anatomic

Pathology, and the Core Lab comprised of Hematology, Chemistry, Toxicology,

Coagulation, urinalysis and specimen processing. I was tasked with

restructuring both sites testing strategies, developing organizational

staffing changes, modernizing both laboratories, and managing the fiduciary

effectiveness of both sites. I was responsible for ensuring that all

support documentation was maintained in order to obtain and maintain

successful JCAHO, CAP and CLIA inspections. In addition, I sat on the

board, and was an active participant, of various committees and chaired

both the employee advisory and employee engagement committees.

* Was part of the core management responsible for implementing the PI

project resulting in $700K annual savings.

* Reorganized department work schedules at multiple sites to improve

coverage and reduce staffing.

* Implemented vendor changes and conducted complete contract overhauls that

resulted in 900K annual savings.

* Re-examined protocols used to determine in-house versus specialty lab

testing resulting in additional cost savings.

* Managed various Six Sigma initiatives resulting in changes in bedside

reporting by caregivers, including the implementation of white boards in

each patient's room.

* Oversaw the remodeling of the lab, modernization of instrument analyzers,

and implemented centralized supply distribution centers to reduce waste

and minimize supply mismanagement.

* Consolidated eight existing chemistry analyzers into one to reduce costs,

improve efficiency and productivity.

* Implemented laboratory wide cross-training initiative resulting in

reduced staff counts while providing developmental path for growth of

staff.

* Implemented point of care testing in the ED and critical care units.

* Involved in division-wide contract negotiation for enhancing existing

blood supplies.

* Improved specialty lab service through contract negotiations improving

TAT while reducing costs.

* Worked directly with the core hospital management team (CEO, COO, CFO &

CNO) to implement corporate objectives and projects across the entire

organization. Provided project status updates at set intervals.

* Participated in various hospital departmental on-call rotations in

addition to the laboratory.

* Participant or chairman of the following committees:

* Patient Satisfaction: part of the team that implemented initiatives

resulting in improved HCAHPS score by 10%, increasing patient loyalty.

Performed patient rounding weekly to address patient welfare.

* Patient Safety: implemented safety changes that reduced patient fall

rates by 25%. Reduced the number of mislabeled specimens by 30+%.

Implemented BCTA (barcode enabled transfusion administration) for

improved proficiency and accuracy. Implemented hourly rounding to

reduce patients fall rates.

* Environment of Care (EOC): focused on reducing/eliminating accidental

employee injuries. Conducted bi-weekly readiness inspections to ensure

preparedness for joint commission inspection. Increased use of

security cameras throughout facility and grounds, to enhance the

security and safety of employees.

* Quality Medical Executive Committee (QMEC): reported on blood

utilization, prepared and delivered pathology reports, implemented

protocols to reduce mislabels of specimens.

* Employee Advisory Group: chaired committee responsible for reviewing

employee suggestions and determining feasibility of implementing them.

Core focus of committee was improving employee satisfaction.

* Meaningful Use (MU): participant on committee responsible for preparing

and implementing electronic health records. Performed departmental gap

study analysis to ensure successful implementation.

Hospital Corporation of America - Suncoast Hospital August

2007 to June 2009

Director, Laboratory Services

As Director of the Laboratory at Suncoast Hospital (a 250 bed facility), I

was responsible for all aspects of the day to day management of the

Laboratory as well as the in-house and outreach phlebotomy programs. The

outreach program required site visits to establish new clientele, and

working closely with billing to assure compliance with CMS guidelines when

billing assisted living facilities and nursing homes. Upon starting with

Suncoast Hospital I had to evaluate all employees (50+) and programs to

determine cost effectiveness, as the Hospital was experiencing extreme

financial difficulties. Suncoast Hospital was purchased by HCA in February

2008.

* Was responsible for the contract negotiation, coordination of the

implementation, training and SOP generation for the following new

chemistry analyzers: Roche Cobas 6000, Dade Dimension RXL and Siemens

Centaur.

* Was responsible for procurement and implementation of Microbiology Vitek

Compact analyzer.

* Updated all contracts from Suncoast to HCA for compliance and

consolidation reasons.

* Attended various training sessions to learn all HCA specific systems

while developing a training schedule for staff insuring effective

employee placement and development of new hire skills requirements.

* Was the principle POC for the Meditech system conversion completed ahead

of schedule.

* Reduced turnaround time (TAT) for specimen testing by over 25% through

process efficiencies.

* Created and maintained training records for departmental employees.

* Managed and implemented the successful policy, procedural, and compliance

turnaround of CAP inspection from 70 deficiencies at the time of hire to

3 deficiencies within 12 months.

* Coordinated with the Quality Assurance Coordinator on a monthly basis to

complete auto-verifications, calculation verifications, pipette

calibrations, instrument comparisons and internal and external

proficiency validations.

* Coordinated the change in reference lab provider from Mayo to LabCorp.

* Reformed outreach patient care responsibilities including specimen

collection and billing processes.

* Successfully completed JCAHO Inspection with zero deficiencies.

Laboratory Corporation of America, Tampa, FL Feb 2007 to Aug

2007

Manager, Serology Department

While working with LabCorp, I was the principle resource for the

implementation, interface setup, certification and validation of six DSX

Revelation instruments. I led this project through all phases from

inception to final validation and certification with Quality Assurance for

production.

* Was responsible for all aspects of sample testing, validation of tests

and quality control on six new instruments.

* Established inventory procurement and management standards for new

instrument installations.

* Part of the leadership team involved in recommending and implementing

internal and external proficiencies.

* I left LabCorp when the laboratory manager position that I was originally

hired for never opened. The position became a senior medical technologist

job which I was no longer interested in.

Baycare Health System, Mease Morton Plant Hospital, Safety Harbor, FL

July 2006 to Feb 2007

Night Manager, Laboratory

I was responsible for fulfilling all management duties occurring overnight

and on alternating weekends. I managed a staff of 15 employees within the

laboratory and phlebotomy departments.

* Performed instrument testing on Hematology LH750 and DXC & LX20 Chemistry

analyzers

* Performed all aspects of blood bank testing including antibody and

antigen identification.

* Responsible for patient specimen testing, quality control, quality

improvement and equipment maintenance.

* Oversaw temperature and other maintenance schedules.

Inova Fairfax Hospital, Fairfax, VA Mar 2006 to July 2006

Weekend Lab Manager, Dayshift

As the manager, I oversaw the daily laboratory operations during the

weekend shift, and assisted other laboratory managers with the review of

monthly quality control responsibilities.

* Was responsible for controlling productivity and ensuring the quality and

accuracy of results of all tests performed.

* Performed sample testing and maintained the following instruments: Fusion

5000, Vitros 550 & Axsym.

Quest Diagnostics Nichols Institute, Chantilly VA Mar 2004 to

Jul 2006

Supervisor, Department of Automated Chemistry

I was the supervisor of 25 employees and was responsible for employee

scheduling, inventory control, payroll and assignment of employee

responsibilities.

* Repeatedly passed both CAP and NY State Compliance Requirement

Inspections with zero deficiencies.

* Completed training for the Axsym, Beckman Access and Advia Bayer Centaur

instruments in order to distribute the workload and decrease turnaround

time.

* Coordinated with the Quality Assurance Coordinator on a monthly basis to

complete auto-verifications, calculation verifications, pipette

calibrations, instrument comparisons and internal and external

proficiencies.

* Maintained, updated and created SOPs to ensure accurate living documents.

* Created and maintained training records for departmental employees.

* Earned the "Most Improved Employee Satisfaction Award" at annual

Supervisor Forum in December 2004.

* Completed Six-Sigma Green Belt training and successfully implemented

processes to improve efficiency.

* Completed Dale Carnegie Public Speaking, Effective Leadership, and People

Skills training classes.

Quest Diagnostics Nichols Institute, Chantilly VA Jun 2000 to

Mar 2004

Senior Medical Technologist, Department of Radioimmunoassay

My Medical Technologist career began with American Medical Laboratories,

Inc (AML) in June 2000. I was promoted to the Senior Medical Technologist

position after 12 months of service. AML was purchased by Quest

Diagnostics in Feb 2002.

* Trained newly hired medical technologists to perform complicated

immunoassay procedures and effectively operate various instruments.

* Improved turnaround time on immunoassay tests by finishing tests and

special projects ahead of schedule, regularly staying late to do so.

* Demonstrated independent judgment in performing routine and complex

laboratory tests for physician use in the diagnosis and treatment of

patients.

* Calibrated and maintained equipment used in quantatative and qualitative

analyses, such as Immulite, Advantage, AutoCaps, etc.

* Analyzed technical problems pertaining to specimen collection, lab data

and instrumentation to effectively resolve problems in accordance with

established guidelines and procedures.

* Sought out and resolved day-to-day variations in test results in order to

verify accuracy and precision before releasing them for physician use.

* Regularly involved in quality control verifications, troubleshooting

complex problems, customer support, instrument and equipment maintenance,

staff training, research, development and the completion of special

projects and tasks as assigned.

* Consistently followed department procedures accurately, precisely and

efficiently.

Education

George Washington University, Washington, D.C. 1994 to

1997

B.S., Medical Technology - The Medical Technology curriculum at George

Washington University is a four-year intensive clinical program in which

the fourth year is an internship in a local hospital laboratory.

St. Georges School of Medicine, Grenada, West Indies

1997 to 1999

General Medicine studies. Family Medical Illness and financial hardship

prevented return for last year and graduation.

University of Phoenix, Denver Colorado 2010 to

2011

MHA, Masters of Healthcare Administration

Certifications

Medical Technologist, American Society of Clinical Pathologists, 1997

State of Florida, Department of Health clinical laboratory supervisor

licensure in the following five disciplines: Clinical Chemistry,

Hematology, Immunohematology, Microbiology and Serology

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