Customer Service Data Entry
Resume:
Objective
Innovative professional with superior clerical skills and outstanding customer service, whether working individually or
with a team. Skilled in data entry with a 95% accuracy, along with training in both insurance and real estate which
contributes to working as a team player.
Skills/Certifications
Data Entry
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10 key: 10,000 KPH
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Typing speed 45 wpm with 95% accuracy
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Other Skills
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Telephone etiquette
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Professional oral and written communication
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Special Training
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Customer Service Training Certificate
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HIPPA training
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Experience
Il Giorgione 09/12 present
Bartender
Customer Service
Money Handling
AlliedBarton Security 10/2011 present Columbia, SC
Security Officer
Routinely patrols area to maintain the safety and security of the building.
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Reacts quickly to emergency situations that may arise.
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Reports any suspicious activity to the appropriate authorities.
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NCO Club 02/2008 present Fort Jackson, SC
Bartender
Maintained sales figures at a minimum of $1000 per night.
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Supplied friendly customer service through charismatic personality.
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Weighed accurate amounts of alcohol to prepare beverage orders.
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2
Gloria H. Gooden
7 Cobb Hall Ct., Columbia, SC 29223
Phone: 803-***-**** E Mail: ab1hf6@r.postjobfree.com
Experience
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Blac’ Butterfly Bartending 07/2007 present Columbia, SC
Owner
Sold a minimum of $400 of assorted products per event.
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Rendered various event planning services to suit client’s needs.
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Assisted with hiring process to meet work demands.
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DRMO 01/2009 09/2009 Fort Jackson, SC
Data Entry Clerk
Provided superior telephone customer service by actively listening to customer needs.
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Assisted customers with sign in procedures for fast and prompt service.
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Keyed in data efficiently to be scanned and processed by other departments.
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• Prepared documents by fax, copy, collate, and labeling for easy retrieval.
Vocational Rehabilitation 1997 2007 West Columbia, SC
Medical Bill Payer Disability
Assisted health care staff and patients to resolve account issues.
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Set appointments for doctor’s offices.
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Keyed in patient data for health care staff.
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Blue Cross & Blue Shield 2005 2006 Columbia, SC
Customer Service Representative
Answered customer service questions by phone concerning insurance policies.
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Resolved issues with customers in a timely manner.
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Trained new employees in customer service skills.
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Education
Pitt Community College Greenville, NC 1992 1993
Insurance Training Columbia, SC 2005
Real Estate School Columbia,SC 2007
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