Customer Service Accounts Payable
Resume:
Anthony Hope
Cary, NC *****
*****.****@*****.***
Summary of qualifications
Financial Analysis, Benefits, Account Reconciliation, Financial Statement
Preparation, Budgets, Retirement Benefits, Accounts Receivable, Accounts
Payable, Payroll, Marketing
EMPLOYMENT Experience
Duke University
HR Benefits Specialist
Durham, NC 2010 - Present
Perform a variety of administrative and clerical duties involved in the delivery
of employee benefits to University and Health System personnel.
Act as a Customer Service consultant handling more complex issues requiring
specialized benefits knowledge.
Interpret and communicate Human Resource policies to Duke employees.
Assist Plan Administrators in process improvement and execution of Summary Plans
for various benefits.
Advise and assist management and employees regarding Human Resource policies and
communications.
Educate and assist Duke customers on health insurance claims which include
advice on Medicare basics.
Duke University
Accounting Specialist
Durham, NC 2008 - 2010
Worked as part of a team of financial staff to perform a variety of complex
tasks involved in maintaining all financial data by monitoring, verifying and
reconciling accounts at timely intervals.
Analyzed financial data and prepared complex financial reports and statements
for utilization by management.
Assisted Financial Analysts with various aspects of financial analysis for over
70 clinical studies.
Processed journal voucher entries for billing charges related to clinical
studies.
Maintained Accounts Receivable for billing of pharmaceutical vendors.
Reviewed patient related charges for fund codes and requested any necessary
charge corrections from PRMO.
Assisted in the establishment of new research studies by requesting CPT codes
and IDX #s.
Blue Cross Blue Shield
Accounting Specialist
Chapel Hill, NC 2006 - 2008
Provided vital financial support services for the Accounting Department at the
Blue Cross Blue Shield headquarters of North Carolina.
Processed monthly ACH check runs for Producer Commission which average $12
million per month.
Used Contract Management System to process invoices under existing contracts.
Reviewed contracts for proper A/P procedures to meet audit requirements.
Assisted Cost Accounting department with preparing for federal audit which
included Cognos.
Corresponded with vendors and other business partners of Blue Cross Blue Shield.
Fidelity Investments
Senior Pension Specialist
Durham, NC 2005 - 2006
Performed a wide range of duties to provide retirement services to clients for
some of the most successful companies in the United States.
Calculated retirement benefits for Fidelity's Bank of America account members.
Actively participated in projects to identify and isolate recurring problems
with more complex calculations.
Worked as part of a team of pension specialists to complete calculations and
other work in a timely manner.
Supervised and provided leadership and guidance for entry level pension
specialists.
Teachers Retirement System of Georgia
Retirement Counselor
Atlanta, GA 1999 - 2005
Provided retirement consulting services for individuals who were eligible
employees of the Georgia public school and university system.
Interviewed clients to determine financial objectives and retirement goals.
Analyzed clients' financial status, eligibility for retirement and discuss
financial options.
Maintained relationships with clients to revise plans based on clients' modified
needs.
Actively participated in implementation of New Option Factors Project for
retirees.
Provided retirement services to over 228,000 active members.
Demonstrated skillful communication and negotiation skills.
Represented Teachers Retirement System at retirement seminars and presentations.
Department of Technical & Adult Education
Paraprofessional Accountant.
Atlanta, GA 1997 - 1998
Performed various accounting duties including Accounts Payable, Accounts
Receivable and contract management.
Received, audited and coded on a daily basis divisional source documents such as
Field Purchase Orders, Request for Payments, Contracts, Grants and Invoices.
- Researched past due notices, statements, requested information and problem
inquiries from vendors.
- Supervised accounting clerks in their daily job duties.
- Worked with Human Resources Director to identify and interview qualified
accounting temporary candidates.
- Assisted with month end close-outs, audits, Accounts Receivable & payroll
duties.
AB&B Homes
Bookkeeper
Carrollton, GA 1991 - 1996
Conducted full range bookkeeping duties including bank reconciliation, payroll,
Accounts Payable and Accounts Receivable functions.
Reconciled bank statements with careful precision.
Processed weekly payroll for over 40 employees.
Maintained Accounts Payable and Accounts Receivable.
Assisted processing of employment paperwork for new hires.
EDUCATION
Pfeiffer University
Charlotte, NC
Masters of Business Administration
Bachelors of Arts - University of Texas.
Dean's List - University of West Georgia
Created and developed marketing plan in collaborative group project for Peds,
Inc.
Participated in vital group project role, focusing on financial analysis of Bank
of America.
COMMUNITY/PROFESSIONAL ORGANIZATIONS
College and University Professional Association
Society for Human Resource Management
Notary Public
ADDITIONAL SKILLS
Proficient in PowerPoint, SAP, ADP, MS Word, Oracle, PeopleSoft, Excel, Access,
Business Warehouse
References available upon request
Contact this candidate